I was running late this morning so emailed the office, Amy responded immediately and put my mind at rest. She reassured me that it was no problem at all. I then met Amy in the office. A really frie... See more
Company replied
Location
Switch locationHoliday Inn M4J4, 239 Sipson Road, West Drayton, UB7 0HW London, Middlesex, GB
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See what reviewers are saying
AVOID! They charged me extra fuel costs 3 days after returning my rental despite sending proof and documentation to show I returned the vehicle with more fuel than I when picked it up, I have had... See more
Company replied
Transport to and from Heathrow was FOC Car was excellent Slight delay in Washing car before collection Agent tried forcefully to upsell Your insurance package even though I had Purchased Insuran... See more
Company replied
I was disappointed that we had to pay an excessive amount for insurance so myhusband could drive the car. If I had known that we needed to use his credit card (which is linked to mine) to book I wo... See more
Company replied
Company details
Written by the company
U-Save operates a car hire desk serving London Heathrow Airport (LHR), based at the Holiday Inn M4 J4, 239 Sipson Road, West Drayton, Middlesex, UB7 0HW. Travellers flying into Heathrow can use the Hotel Hoppa service from the terminal bus stops to the Holiday Inn. Local customers can take the Overground to West Drayton or Tube to Hounslow West, then bus 222 to The Plough stop. On arrival, go to the rental office at the front of the Holiday Inn, not the returns office at the rear. Desk opening hours (local time): every day 06:00–22:00, including public holidays.
Something not right with your rental?
Our customer care team will look into it personally
If your rental didn't go the way it should have, we want to put it right. Email our customer care team at ics@cs.usave.com with your booking reference, the location you rented from, and a short summary of what happened (plus any photos or receipts). This lets our team review your rental with the location straight away. Deposit, charge and damage queries are all handled by the same team. Thank you for telling us – every review on this page is read, and your feedback goes back to the location team.
Contact info
Holiday Inn M4J4, 239 Sipson Road, West Drayton, UB7 0HW, London, Middlesex, United Kingdom
- 02086 197000
10% off when you book direct
3.6
Average
17 reviews
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No problem!
I was running late this morning so emailed the office, Amy responded immediately and put my mind at rest. She reassured me that it was no problem at all.
I then met Amy in the office. A really friendly professional approach. Nothing too much trouble! Made my rushing around far less stressful!
31 October 2026
Reply from U-Save Car & Truck Rental - U-Save London Heathrow Airport
Thank you for sharing this, Emma. It is lovely to hear that Amy replied so quickly when you were running late and helped put you at ease, then gave you such a friendly welcome at the office. We appreciate your kind words.
Great service from amy
Great service from amy. Always recommend their serivce for affordable car hire.
31 October 2026
Reply from U-Save Car & Truck Rental - U-Save London Heathrow Airport
Thank you for recommending us and for mentioning Amy’s service. We are glad you found the car hire affordable and appreciate you taking the time to leave a review.
I found the reception staff (Amy) rude…
I found the reception staff (Amy) rude and very abrupt. She csme across very patronising when explaining the insurance. A stark difference to the experience with previous staff members.
31 October 2026
Reply from U-Save Car & Truck Rental - U-Save London Heathrow Airport
Thank you for telling us about your experience at Heathrow. We understand that Amy’s manner and the insurance explanation felt abrupt and patronising to you, especially compared with your earlier visits. We would like our customer services team to look into your feedback. Please contact ics@cs.usave.com if you would like them to review the interaction privately.
Amy was amazing
Amy was amazing
Made me feel that I made the right choice coming to U-Save
31 October 2026
Reply from U-Save Car & Truck Rental - U-Save London Heathrow Airport
Thank you for your kind words about Amy. We are pleased she helped you feel confident in choosing U-Save.
Almaas managed to get me sorted though…
Almaas managed to get me sorted though we were having computer glitches. Will be coming back
30 October 2026
Reply from U-Save Car & Truck Rental - U-Save London Heathrow Airport
Thank you for recognising Almaas at Heathrow. We’re glad they helped get you on your way despite the computer difficulties, and we appreciate that you plan to return.
AVOID COMPANY!
AVOID!
They charged me extra fuel costs 3 days after returning my rental despite sending proof and documentation to show I returned the vehicle with more fuel than I when picked it up, I have had no refund in 3 months!
Customer support, in particular Kevin, has made no effort to resolve the issue, and keeps kicking me down the line
Unacceptable behaviour from a company
22 July 2026
Unprompted review
Reply from U-Save Car & Truck Rental - U-Save London Heathrow Airport
Thank you for setting out your concern about the fuel charge and the documentation you sent. We understand why the time taken to resolve a disputed charge is frustrating. Please contact ics@cs.usave.com so our customer services team can review the charge and the correspondence to date.
very disappointed with the service
I was disappointed that we had to pay an excessive amount for insurance so myhusband could drive the car. If I had known that we needed to use his credit card (which is linked to mine) to book I would have done so and avoided spending an extra $900 CAD. We will not recommend USave in the future and will
choose a different rental
company.
21 June 2026
Reply from U-Save Car & Truck Rental - U-Save London Heathrow Airport
Thank you for explaining what happened at Heathrow. We understand your disappointment at the additional insurance cost when arranging for your husband to drive. If you would like the card and driver requirements, and the amount charged, reviewed against your booking, please contact ics@cs.usave.com.
U-Save and Green Motion are great!
As usual, very professional and kind staff both at registration of the hiring and at check out of the car.
Same applies when you check in.
Good cars, latest models, mostly low mileage. The one I had was almost new with a very low mileage.
I have been a regular U-Save and Green Motion client since about 4 years!
16 October 2026
Reply from U-Save Car & Truck Rental - U-Save London Heathrow Airport
Thank you for renting with U-Save and Green Motion over the past four years. We’re pleased the Heathrow team has consistently been professional and kind, and that you’ve enjoyed the recent, low-mileage cars.
Reply from U-Save Car & Truck Rental - U-Save London Heathrow Airport
Thank you for your review. We are glad that collecting and returning the car at Heathrow was easy. We appreciate you choosing U-Save. The U-Save team
Seamless Experience
Customer service and effeciency of renting a car from this location is always a pleasure. I have been renting from this location for many years.
Cars that are provided are well equipped.
1 August 2026
Reply from U-Save Car & Truck Rental - U-Save London Heathrow Airport
Thank you for your continued trust over the years. We’re delighted that the Heathrow team makes each rental straightforward and that the cars meet your needs.
The car was good
The car was good, the agent was good, however, its been more than 3 months our deposit money was not returned yet despite several reminders.
This behaviour is not accepted from professional companies. U save should adopt good policies and ensure the deposited amount asap.
Regards,
14 October 2026
Reply from U-Save Car & Truck Rental - U-Save London Heathrow Airport
Thank you for recognising the car and the agent at Heathrow. We understand how concerning it is that your deposit has not returned after more than three months despite your reminders. We cannot establish its status from the review. Please forward your rental reference and previous correspondence privately to ics@cs.usave.com so central customer services can trace the authorisation and respond.
Reply from U-Save Car & Truck Rental - U-Save London Heathrow Airport
Hi Lindsay,
We are glad you enjoyed our great prices, clean cars, and welcoming team.
Kind regards,
Green Motion International
Transport to and from Heathrow was FOC
Transport to and from Heathrow was FOC
Car was excellent
Slight delay in Washing car before collection
Agent tried forcefully to upsell Your insurance package even though I had Purchased Insurance package from Discoverycars.com
Dropping off no hassel
Inspection by your agent then signed off
Bus back to Heathrow
11 August 2026
Reply from U-Save Car & Truck Rental - U-Save London Heathrow Airport
Thank you for highlighting the excellent car, complimentary Heathrow transfers and straightforward return. I also hear your concerns about the wait while the car was washed and the way the insurance option was presented. We will share that feedback with the Heathrow team; optional cover should be explained clearly and without pressure.
Good reception staff
Good reception staff, a bit of orientation and signage would help when you arrive at rental office. Extremely expensive if you take the CDW
13 October 2026
Reply from U-Save Car & Truck Rental - U-Save London Heathrow Airport
Thank you for recognising the reception team. Your point about clearer directions and signage on arrival is helpful, and we will share it with the Heathrow team. We also hear your concern about the cost of the collision damage waiver; the available cover and its price should be clear before a customer decides.
I wish I had read the reviews before…
I wish I had read the reviews before renting. We booked the car from planet rental with full insurance , a 7 seater. When we went there , he said either we pay £2500 deposit or 300 sth extra to get full insurance even tho we had full insurance. The guy also lied that we’ll get refund for insurance we got from planet rental but that wasn’t true. He literally left us with no option. I have rented from sixt and drivalia before and did not have such a bad experience. The guy gave us a 5 seater even tho we booked 7 seater, had to go back and fight him . It wasn’t a good experience at all. Would not recommend them .
3 October 2026
Unprompted review
Reply from U-Save Car & Truck Rental - U-Save London Heathrow Airport
We’re sorry to hear about your experience at Heathrow. You describe being asked for a larger deposit or additional insurance despite cover purchased through a booking partner, and receiving a five-seat car when you booked seven seats. We cannot verify the booking terms or what happened at the desk from the review alone. If you would like us to review the details, please contact ics@cs.usave.com.
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