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U-Save Car & Truck Rental - U-Save Durban King Shaka International Airport Reviews 

3
•
TrustScore 3.5 out of 5

3.6

Car Rental Agency
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Location

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La Mercy, 4407 Durban, ZA

•
0027 87 095 8918

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Company details

  1. Car Rental Agency
  2. also in
  3. Car Leasing Service

Written by the company

U-Save provides car hire at Durban King Shaka International Airport (DUR) in La Mercy, serving Durban and the surrounding area. Collection is by meet and greet: an agent will be waiting outside the domestic or international arrivals hall as you exit the baggage claim area, holding a greeting board. If you provide a mobile number when booking, you will receive an SMS confirming the meeting spot. If you need assistance locating the agent, call the branch using the number in the branch details on this page. Desk opening hours (local time): every day 06:00–22:00, including public holidays.

Something not right with your rental?

Our customer care team will look into it personally

If your rental didn't go the way it should have, we want to put it right. Email our customer care team at ics@cs.usave.com with your booking reference, the location you rented from, and a short summary of what happened (plus any photos or receipts). This lets our team review your rental with the location straight away. Deposit, charge and damage queries are all handled by the same team. Thank you for telling us – every review on this page is read, and your feedback goes back to the location team.

Contact info

10% off when you book direct

Code TRUST10 at usave.com. New bookings.

3.6

Average

TrustScore 3.5 out of 5

3 reviews

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3.6

All reviews

(3)

1,623 reviews in the last 12 months

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Rated 2 out of 5 stars

Getting my refund my a mission that I…

Getting my refund my a mission that I have to keep calling, going to your offices your refund system is a nightmare

14 October 2026
U-Save Car & Truck Rental - U-Save Durban King Shaka International Airport logo

Reply from U-Save Car & Truck Rental - U-Save Durban King Shaka International Airport

Thank you for telling us about the difficulty you have had obtaining your refund at Durban. Having to make repeated calls and visits is frustrating. We cannot confirm the status of the refund from this review, but our customer services team can look into it if you email ics@cs.usave.com. The U-Save team

Rated 5 out of 5 stars

It is value for money

Car was exactly what was promised. Even better, I dropped the car off on departures. No need to walk to the terminal after dropping the car. Deposit refund was done within a week

15 October 2026
U-Save Car & Truck Rental - U-Save Durban King Shaka International Airport logo

Reply from U-Save Car & Truck Rental - U-Save Durban King Shaka International Airport

Thank you for your review. We are glad the car matched what was promised, that dropping it at departures was convenient and that your deposit refund arrived within a week. We appreciate you highlighting these parts of your experience. The U-Save team

Rated 5 out of 5 stars

Had no poblems picking up or dropping…

Had no poblems picking up or dropping off vehicle.
Attendant on time and inspections completed with
no issues.

28 July 2026
U-Save Car & Truck Rental - U-Save Durban King Shaka International Airport logo

Reply from U-Save Car & Truck Rental - U-Save Durban King Shaka International Airport

Thank you for your review. We are pleased collection and return in Durban went smoothly, the attendant was on time and the inspections caused no issues.

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