The representative was helpful indeed. He was very direct and knowledgeable about what he was doing. He explained everything very clearly. The information was gathered thoroughly to finish the process... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It's almost essential to have coverage on your vehicle. I've used USA Automotive in the past and was very pleased. Even though I wish the rates were a tad bit lower, especially for seniors that are... See more
Company replied
I had the opportunity to work with two wonderful gentlemen! I first started with Mike and then had to call again to finish off the process but cannot remember the other gentleman’s name.. I hope there... See more
Company replied
Your phone operator really explained every little detail that we asked about what was covered how long and price. He is a keeper, his name Brian Stringfellow great personality and very courteous. Hope... See more
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Company details
Written by the company
US Automotive Protection Services. USA's Top Auto Protection Company. Industry Leading Coverage & Service. Reliable & Affordable Coverage Plans. 100% Of Covered Repairs Are Paid. Flexible Payment Plans. Rental Cars. 24/7 Roadside Assistance. USA Based. US Automotive Protection Services is committed to providing an exceptional experience to every family and their vehicles with a dependable, reliable, and affordable coverage plan for unexpected automotive repairs.
Contact info
100 Mall Parkway, Suite 121, 63385, Wentzville, United States
- 888-582-6870
- customerservice@usautomotiveprotectionservices.com
- usautomotiveprotectionservices.com
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from US Automotive Protection Services
We’re sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further. Please send us an email at customerservice@usautomotiveprotectionservices.com, and a representative from our team will be happy to assist you.
friendly and explained the whole…
friendly and explained the whole process that I could understand it.
16 July 2026
Reply from US Automotive Protection Services
We really appreciate your business and helping to share the word about us. We’re here for you anytime!
Dave’s awesome
The only reason I said yes is because Dave was such a nice person and he made me feel as if the company actually cared about me and my vehicle
14 July 2026
Reply from US Automotive Protection Services
Hi, Martin. We’re happy to hear that our team provided you with excellent service. We’ll make sure that they receive your feedback. We’re sure it will make their day!
Professionalism
Professionalism, courtesy and confidence in solving issues and making sure the facts are correct resolved!
14 July 2026
Reply from US Automotive Protection Services
Hi, George. Your feedback is highly appreciated. Thank you so much for the review!
Be were of spam
13 July 2026
Reply from US Automotive Protection Services
We apologize for any misunderstanding in the advertisement. We serve thousands of customers every day by keeping their vehicles protected. If you would like to be removed from our mailing list, please contact us at customerservice@usautomotiveprotectionservices.com.
Reply from US Automotive Protection Services
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interactions with us. Please contact us at customerservice@usautomotiveprotectionservices.com, and we’d be happy to help you out.
Aron in Customer Service was very…
Aron in Customer Service was very informative and helpful.
9 July 2026
Reply from US Automotive Protection Services
We appreciate your wonderful feedback
I CALLED AND SPOKE WITH JEREMIAH DILL…
I CALLED AND SPOKE WITH JEREMIAH DILL ABOUT WARRANTY INSURANCE ON A NISSAN KICKS CAR THAT I HAD PURCHASED IN FREDERICKSBURG, VA, HE ANSWERED ALL MY QUESTIONS I HAD ABOUT THE INSURANCE. WHAT IMPRESSED ME MOST IS HE ANSWERED ALL MY QUESTIONS WITHOUT SEEMING HE WAS IN A HURRY. A VERY KNOWLEDGEABLE AND NICE MAN THAT TOOK TIME TO MAKE SURE I WAS PLEASED WITH MY DECISION. THANK YOU.
6 July 2026
Reply from US Automotive Protection Services
Hi, Deborah. We’re happy to hear that our team provided you with excellent service. We’ll make sure that they receive your feedback. We’re sure it will make their day!
Reply from US Automotive Protection Services
Hi, Mark. We’re happy to hear that our team provided you with excellent service. We’ll make sure that they receive your feedback. We’re sure it will make their day!
Reply from US Automotive Protection Services
Thank you so much for taking the time to leave an excellent review.
Reply from US Automotive Protection Services
Thank you so much for taking the time to leave an excellent review.
Michael was great
19 June 2026
Reply from US Automotive Protection Services
Hi, Caleb. We’re happy to hear that our team provided you with excellent service. We’ll make sure that they receive your feedback. We’re sure it will make their day!
Horrible customer service
⭐ 1 Star Review
My experience with US Automotive Protection Services has been extremely disappointing.
When they are trying to sell you a policy, everything sounds great and they make many promises. However, after you sign up, getting customer service is a completely different story. Calls go unanswered, hold times are excessive, and the support team is often unhelpful.
On June 1st, my vehicle broke down on the highway and I needed roadside assistance. I called for help and waited more than 30 minutes before someone finally answered. When a representative did answer, he was rude, showed no concern for my situation, and then disconnected the call. Being stranded on the highway and treated that way was unacceptable.
I purchased this coverage expecting peace of mind, but instead I experienced poor customer service and a lack of support when I needed it most. Based on my experience, I would not recommend this company.
1 June 2026
Reply from US Automotive Protection Services
Hello, Enzo. We’re disappointed to know you didn't have the experience you deserved. Our goal is to ensure every customer feels valued and satisfied, and we regret that we didn't meet this standard in your case. We invite you to share more details with us at customerservice@usautomotiveprotectionservices.com so we can work towards a resolution.
Knowledge and how quick we finished
Knowledge and how quick we finished. The only thing I was transfered several times to get to the right person. Other than that everything was wonderful.
13 June 2026
Reply from US Automotive Protection Services
Hi. We’re happy to hear that our team provided you with excellent service. We’ll make sure that they receive your feedback. We’re sure it will make their day!
I feel like I was making a rush…
I feel like I was making a rush decision. I was trying to explain that let me decide to next day. But I need the warranty
14 June 2026
Reply from US Automotive Protection Services
Hi, Derrick. Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interactions with us. Please contact us at customerservice@usautomotiveprotectionservices.com, and we’d be happy to help you out.
Reply from US Automotive Protection Services
Hi, Cathy. We really appreciate your business and helping to share the word about us. We’re here for you anytime!
Explained what service I was receiving for me to understand my terms
I was satisfied with the customer service and the agent provided great information about what my warranty coverage and how long
8 June 2026
Reply from US Automotive Protection Services
Hi, Tracy. It's great to know that our customer service team delivered such excellent service to you. Thank you for sharing your experience and remember, we're always here for you!
I was able to discuss my warranty…
I was able to discuss my warranty concerns with Ashley. Despite the very poor experience with Auto Nation Chevrolet, Mesa, Ashley listened to my concerns about the cost of the warranty. She was able to help assist me in this process.
1 June 2026
Reply from US Automotive Protection Services
Hi, Melodie. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions or need anything else in the future, please don’t hesitate to contact us.
Reply from US Automotive Protection Services
Hi, Tammie. We really appreciate your business and helping to share the word about us. We’re here for you anytime!
Brice Albertsons agent!
Brice Albertsons explained the way coverage works for my 2024 Jeep Compass very clearly and I was impressed! Brice gave me the best advice and price for my age! So I took the coverage with how he explained how it works!
Teresa Wade
1 June 2026
Reply from US Automotive Protection Services
Hi, Teresa. We’re happy to hear that our team provided you with excellent service. We’ll make sure that they receive your feedback. We’re sure it will make their day!
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