usagundamstore.com Reviews 1,300

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,252 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their excellent quality and reasonable prices. Many people appreciate the efficient order process and fast delivery service, often noting that items arrive well-packaged and in perfect condition. Consumers frequently mention the competitive pricing and the overall positive experience when purchasing from this company. However, some customers were dissatisfied with the shipping costs for smaller orders, finding the flat rate to be too high compared to competitors. A few other people also felt that the preorder system could be improved, citing long waiting times and occasional issues with order fulfillment and communication regarding delays.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and availability. Customers consistently praise the... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the fast shipping, excellent... See more

Order

Reviewers express satisfaction with their orders, frequently praising the quick delivery, excellent... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Price

Users describe positive interactions with price, frequently highlighting reasonable, fair, and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

USAGS is always a good choice for me to get hobby kits/tools from, especially since they have decent sales fairly often. It did take a while to be shipped this time, but once it was mailed it got here... See more

Rated 5 out of 5 stars

Awesome everything! The packaging was neat and organized with excellent large sized bubble wrap, so much so that I ordered a brush tipped gundam marker with my led kit and the rear cap for the button... See more

Rated 5 out of 5 stars

USA Gundam store is my favorite store for buying model kits so far. They have followed through on every preorder, and shipping has always been perfect and very well packed. The prices are very fair, a... See more

Rated 5 out of 5 stars

I've ordered from USA Gundam Store several times now. Each time, the experience was superb. The site is super easy to use and to find exactly what I want. Shipping is fast and reasonably-priced and c... See more


Company details

  1. Hobby Store
  2. Collectibles Store

Written by the company

USAGS is a U.S. based hobby retailer dedicated to Gundam model kits and premium mecha collectibles. We specialize in Gunpla across all grades from Entry Grade and High Grade to Master Grade and Perfect Grade along with a curated selection of tools, paints, accessories, and related model kits. Founded by hobbyists, we focus on fast shipping, accurate inventory, and reliable customer support. Our warehouse is stocked and operated in the United States, allowing us to ship orders quickly and securely. We work directly with official distributors to ensure authentic products and consistent availability. Whether you’re building your first kit or expanding a long-term collection, our goal is to make the hobby accessible, enjoyable, and dependable. We regularly run sales, bundle deals, and community events, and we actively support builders through tutorials, videos, and content on USA Gundam TV. At USAGS, we’re here to help you build better and have fun doing it.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 72% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 4 out of 5 stars

Good experiences overall

Good experiences overall. I did have preordered items that didn't get enough stock to fill, and wasn't notified. I followed up multiple years later when I noticed, and received a credit. Good communication and attitude from their representatives, but might need some help in tracking systems and fulfillment logistics. This incident *was* many years ago, and they have probably resolved any of the issues since then.

4 May 2026
Rated 5 out of 5 stars

Honest Business in 2026

USA Gundam always ships on time and everything arrives well packed and in good shape. Honestly, I would have said that's the minimum, but these days most companies can't even do that. USA Gundam has kept up being an honest business. Please never change.

27 April 2026
Rated 5 out of 5 stars

Great experience!

Good prices, and quick shipping! Product was well-packaged and undamaged upon arrival. Will definitely be ordering from here again.

27 April 2026
Rated 5 out of 5 stars

Everything came out great

Everything came out great. Shipping was solid. Only thing was it took too long to send out in my opinion which was like a week and a day. Maybe they have so much orders. 5 stars regardless.

26 April 2026
Rated 5 out of 5 stars

Reliable

Reliable, came well and safe packaged and you can tell theres a lot of passion into this business, will most likely come and shop again if needed

1 May 2026
Rated 5 out of 5 stars

Always reliable with great deals, if a little slow at times

USAGS is always a good choice for me to get hobby kits/tools from, especially since they have decent sales fairly often. It did take a while to be shipped this time, but once it was mailed it got here quickly. They also sent an email about the delay and it was a big event sale, so it's understandable. I'm not ever in a rush in the first place (my backlog makes sure of that), so the fact that pre-orders via this store are typically in-stock later than some other sites doesn't bother me either.

27 April 2026

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