USA CarShip Reviews 1,240

TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 104 reviews, reviewers had a great experience with this company. Customers consistently praise the professional and friendly staff, highlighting their helpfulness and clear communication throughout the process. Many people found the service to be very good, with smooth operations from dispatching to pickup and delivery. Reviewers also appreciated the fair pricing and efficient arrangements, often noting that their vehicles arrived safely and on time. However, some customers also noted significant issues with pricing, where initial quotes were drastically increased, sometimes by two or three times the original amount, and deposits were not refunded. A few other people also felt that the delivery service was unreliable, experiencing missed pickup times and vehicles that never arrived as promised. Additionally, some reviewers reported poor communication and unprofessional conduct, including concerns regarding reviews and attempts to charge extra fees.

What people talk about most

Price

Customers consistently note ambiguous experiences with price, with many reporting that initial quotes were... See more

Service

Users describe ambiguous interactions with service, with many reviewers reporting extremely poor experiences,... See more

Staff

Consumers find staff to be positive, with many reviewers highlighting specific individuals for their... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers experiencing significant... See more

Payment

Reviewers highlight negative aspects of payment, with many reporting issues with unexpected charges and the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Communication was great Robert Austin definitely pushed hard to find the best priced delivery carrier Truck was picked up and delivered in the time promised Great job!!

Rated 4 out of 5 stars

Good company with professional and friendly staff. Communication was clear, pickup and delivery were on time, and pricing was explained upfront. Overall a smooth experience and I would use them again... See more

Rated 5 out of 5 stars

Our company has used USA CarShip several time to relocate vehicles between our bases. We greatly appreciate how quick they are to quote and answer any questions. Will definitely use again. They make t... See more

Rated 5 out of 5 stars

I had a great experience with them. from start to finish. The entire team was professional, knowledgeable, and incredibly responsive, which made the car shipping process smooth and stress-free. From... See more


Company details

  1. Trucking Company
  2. Truck Rental Agency
  3. Vehicle Shipping Agent

Written by the company

We have built our network in an extremely innovative manner, leveraging new technologies to make it possible for customers with multiple vehicles or who want a reliable car delivery experience. From top to bottom, our team works tirelessly to deliver the highest quality services — every time. With over 14 years of combined experience, we helped many customers and delivered their cars on the door step. USA CarShip company has grown to one of the largest auto transport companies in the country in less than ten years! The reason is simple: After reaching a growth rate of about 50% every year, it was clear that we needed to invest more and increase our investment capacity. Our current stock-pile count includes all types (road, highway & rail) vehicles which are used for transporting cars from point A city to B city to their final destination and delivered directly to customers place.


Contact info

3.8

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Some what bitter

First, they picked up my truck on the day they said they were going to. They delivered it the next day, 750 mile distance. Outstanding! Second, they bait and switched. They quoted a price of $545 and forward me an order with that amount. On the day the truck was to be picked up, they quoted $1300. After haggling, I settled for $1,050. They need to be upfront from the onset. Get the quote in writing!

21 January 2025
Unprompted review
Rated 1 out of 5 stars

COMPLETE SCAM company

COMPLETE SCAM company. Wish we would read the terrible reviews before because they are all correct and tell the exact same story as us. They low ball an initial price, pressure us into a $250 deposit. They gave us the price of $1450. Then at 4:55 pm the night before the pick up, they call and say, “Due to low driver availability across the whole country, there are no drivers. But we were able to do you a favor and find you a driver for $2900.” LOL, like they were doing us a favor by doubling the price the night before. Then when we told them, “No thank you”, they called us back and said (miraculously) that they were able to talk the driver down to $1800. Wow, like we were supposed to feel thankful that they only jack up the price by $400. LOL.

Total scam to wait until the evening before to triple the price. And then be surprised that the owner cancels? Good way to make money. Either scam families into paying triple, because they wait till end of business they night before and put families in a jam. Or Low ball initial bid and then just collect $250 cancellation fees. I imagine 10 cancellation fees per week is a good scam living.

20 January 2025
Unprompted review
Rated 5 out of 5 stars

It was a very easy and pleasant process with carship inc!

It was a very easy process with Richard Wilson from carship inc! He understood my need and worked with me explaining all steps of the pick up and delivery process! I was very happy of him calling me and following up few times to make sure I know the cost and the progress of the process of shipping my car from CA to me here in Chicago! Thank you for a job well done!

16 January 2025
Unprompted review
Rated 5 out of 5 stars

Working with Anna has been an absolute…

Working with USA CarShip has been an absolute pleasure. She is incredibly professional, reliable, and truly goes the extra mile to ensure everything is handled efficiently and with care. Her attention to detail and excellent communication skills made the entire experience smooth and stress-free. I highly recommend .

5 January 2025
Unprompted review
Rated 1 out of 5 stars

Stay far far far far away from this…

Stay far far far far away from this company. Will quote you a low price to lock in your money then change price the day of delivery. If you cherish your money stay away. They won’t be in business much longer with these tactics.

13 December 2024
Unprompted review
Rated 5 out of 5 stars

David Mayer was amazing

David Mayer was amazing. At first I was worried whether the company was legit since the price they gave me (500 to ship a car from austin to san diego) seemed too good to be true. But David stuck to his original promise and saw it through. My car pick up was easy and David updated me everyday with phone calls and texts and the truck driver was extremely personable and trust worthy as well!

22 December 2024
Unprompted review
Rated 1 out of 5 stars

not door to door

first it was all good pick ked truck up same day car was pulled out of garage by wife driven on truck. somewhere down the line during transport the car was loaded and unloaded and the starter went out. the subcontract the final delivery and had to pay extra fee for final drop to my location. if car was running when picked up if any mishaps happened because you were constantly moving it then that's should be on the company not me to pay for final delivery very dissatisfied and highly recommend not using them to ship anything. wasn't asking them to pay for repairs but to have to pay a extra fee to be delivered is ridiculous. even if it's 10 dollars more the price was set and that's what it should've been

11 December 2024
Unprompted review
Rated 5 out of 5 stars

Nice service

Nice service. Will work with them in the future. Dispatcher : Thomas William helped me a lot.

12 December 2024
Unprompted review
Rated 2 out of 5 stars

The old switcheroo USA Carship …

The representative from USA Carship was very polite and courteous. However after Max and I made an agreement to the price and date,(which was $395 total shipping door to door for the dates 12-2-2024, or 12-3-2024 at the latest). My car wasn't picked up till 12-9-2024 and the final price was $900. I felt as though I had been swindled.

1 December 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look