Terrible experience I never will contact them again
There are various things that I really dislike it, they put two times the service fee (the second time they said, that the first time that they wrote, was for the taxes, when they explicitly wrote service fee) they said that they accept visa, master card and paypal, when is not true (they said that they can't accept paypal for everything, and you can use paypal only to pay the service fee) and for the two cards, they ''accept''only via transferwise.(is not a direct use and they try to avoid, PS with the transferwise, you will give money to an bank account,so can be more difficult to your bank to act to defend you).
They also write USD 125.56 = 205.49 EUR for the shipping cost (when actually is around on 115 EUR) that is an overpriced shipping, I test myself on the fedex site, putting the address of their structure, I saw 20-30 euro less compared to what they said, they put other commissions like, per shop fee, the cost of packaging, that is not write anywhere how much it will cost (they put on the FAQ, that in case of refund, there will be a packaging cost, without saying the possible cost and a chance to calculate the cost).
For the shipping they put directly the fedex shipping, without giving a direct choice of which courier I wanted to choose (only when I said, where are the others couriers, they said they cost more, giving just an another courier, when in the site they put, various courires logos).
I wrote 4 times for a refund, they try discuss on various things, without giving me an proper answer for nothing (the only one right thing is when they confirm that USD 125.56 = 205.49 EUR was a mistake) and when they said, they will accept the refund, they put me in wait for 5 days, to attend the ''processing team''for contact the site to request a refund, and clearly after too much wait and procastination to proprerly request a refund, the refund time was expired (the site, give two weeks for ask a refund).
In the end, in the last message they said clearly ''Now you either transfer the shipping cost or destroy the product.''when they had time to do their work for refund.
20 March 2025
Unprompted review