I love motel rocks' jeans, but I have a few different pairs of the same size (24W, 32L) and all of them fit differently around the waist. Some of them are tighter than others and it would be nice if y... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I placed my order and received an email saying it had shipped, but after 8 days the tracking still says "Waiting for details." It's frustrating because the order is marked as "on its way," but there h... See more
Company replied
It seemed a little more difficult than necessary to track the package. Motel also is quick to reach out for me to take a survey for them but curiously quiet about updating shipping information.
Company replied
The jeans have a strong vinegar smell as soon as you open them, the quality isn’t worth the price tag. And definitely not curvy friendly if you have a smaller waist and a thicker bottom, it’s tight at... See more
Company replied
Company details
Written by the company
We are Motel. Introducing our world of risk taking, rule breaking fashion. We design each and every one of our pieces in house with our talented team of designers. We pride ourselves on our unique pieces that are designed by us but inspired by you. We drop tonnes of hot new product every week and ship internationally to Europe, USA, Australia and beyond. So there’s no excuse to not upgrade your wardrobe…
Contact info
United Kingdom
- us.motelrocks.com
3.1
Average
395 reviews
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Order still not here been two weeks
5 August 2026
Reply from us.motelrocks.com
Hello, I am sorry to hear that you have not yet received your order - the customer service team will take a look into this for you as soon as possible. I apologise for any inconvenience caused.
Motel x
Amazing low rise jeans
Fast delivery, best low rise jeans ever just like the 2000s, the only actual LOW rise jeans
10 August 2026
Reply from us.motelrocks.com
Hi Penny, thank you for leaving a review. I am so pleased to hear that you have been happy with your jeans and the delivery service provided - I hope to see you shopping with us again!
Motel x
Reply from us.motelrocks.com
Hi Emma, I am very sorry to hear that this has happened with your jeans - please make sure to reach out to the customer service team so that they can take a look into this further for you. I apologise for the inconvenience caused.
Motel x
Length is wrong
I ordered a 34L, as stated on the tag, and they are only 32” on the inseam.
10 August 2026
Reply from us.motelrocks.com
Hi Emma, I am very sorry to heat that that this has happened - the customer service team will get this resolved for you as soon as possible and I apologise for the inconvenience caused.
Motel x
Super fast shipping
Super fast shipping! I love my jeans, they fit so well and are so true to size! Definitely my new favorite pair.
10 August 2026
Reply from us.motelrocks.com
Hi Madison, thank you for leaving a review. I am so pleased to hear that you have been happy with your jeans and have found the perfect fit - I hope to see you shopping with us again!
Motel x
Reply from us.motelrocks.com
Hi Caroline, I am sorry to hear that you have not seen any recent updates for your shipment - please make sure to follow the tracking link provided for the latest information, if you have any problems please make sure to reach out to the customer service team who will be happy to help out.
Motel x
Quick shipping and great product!
10 August 2026
Reply from us.motelrocks.com
Hello, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
Reply from us.motelrocks.com
Hi Susan, thank you for leaving a review. I am so pleased to hear that you have been happy with your jeans and I hope to see you shopping with us again soon!
Motel x
Reply from us.motelrocks.com
Hi Yasmine, I am sorry to hear that you have not received your order - the tracking information shows that the parcel has successfully arrive. Please make sure to reach out to the customer service team if you have any issues!
Motel x
They look great on my daughter
They look great on my daughter. Love that they are long enough for her.
10 August 2026
Reply from us.motelrocks.com
Hi Julie, thank you for leaving a review. I am so pleased to hear that you and your daughter have been happy with the jeans and I hope to see you shopping with us again!
Motel x
Reply from us.motelrocks.com
Hi Valerie, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
Pants always come in different sizes
Pants always come in different sizes, even when they are supposedly the same. They fit completely different.
10 August 2026
Reply from us.motelrocks.com
Hello, I am sorry to hear that you have experienced an inconsistency with the sizing -and this feedback will be passed on to the relevant team - I apologise for the inconvenience caused.
Motel x
Never received my package.
10 August 2026
Reply from us.motelrocks.com
Hi Fernanda, I am very sorry to hear that you have not received your order - I can see that you have reached out to the customer service team and we do advise to allow 24-72hrs for a response from an advisor, the team will take a look into this for you as soon as possible. I apologise for any inconvenience caused.
Motel x
Reply from us.motelrocks.com
Hi Anayansi, thank you for leaving a review. I am so pleased to hear that you have been happy with the service provided and I hope to see you shopping with us again!
Motel x
My daughters love these jeans
My daughters love these jeans. I had to return for a different size and exchange was easy.
3 August 2026
Reply from us.motelrocks.com
Hi Christie, thank you for leaving us a review. I am so glad to hear that your daughters love the jeans and that you found our exchange service easy to use - I hope to see you shopping with us again!
Motel x
receiving this survey
4 August 2026
Reply from us.motelrocks.com
Hello, thank you for your positive review - I hope to see you shopping with us again!
Motel x
Package received timely and placed on…
Package received timely and placed on porch as requested.
7 August 2026
Reply from us.motelrocks.com
Hi Diana, thank you for leaving a review. I am so pleased to hear that you have been happy with the delivery service provided and I hope to see you shopping with us again!
Motel x
Bad quality.
4 August 2026
Reply from us.motelrocks.com
Hi Gabriella, I am very sorry to hear that you have not been pleased with your items and your feedback will be passed on to the relevant team. I apologise for any inconvenience caused.
Motel x
Wonderful experience!
I ordered the top for my granddaughter so I had to wait a little bit before I reviewed it untill after I’d given it to her. She absolutely loves it and looks gorgeous on her. I was very hesitant because I’ve never dealt with this company. I was so pleased! Delivery was quick and easy. I would highly recommend them.
27 July 2026
Reply from us.motelrocks.com
Hi Nancy, thank you for leaving us a review. I am so pleased to hear that your daughter loves the top and that you have been happy with the delivery service provided. I hope to see you shopping with us again!
Motel x
Reply from us.motelrocks.com
Hi Leah, thank you for your review. I am so pleased to hear that you are happy with your jeans and have found the perfect fit - I hope to see you shopping with us again soon!
Motel x
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