Breo Reviews 137

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, reviewers had a great experience with this company. Customers consistently praise the products, such as foot, neck, and eye massagers, for their quality and effectiveness in providing relaxation and relief. Many highlight features like adjustable settings for massage strength and temperature, and the innovative design of the devices. The customer service is frequently described as exceptional, with staff being responsive, helpful, and going above and beyond to resolve issues. However, some people were dissatisfied with product functionality, reporting that devices stopped working or did not provide the expected sensation. A few other people also felt that the customer service was unsatisfactory, or that they received used or faulty items.

What people talk about most

Product

Users describe positive interactions with product, often highlighting the refined feel, quiet operation, and... See more

Customer service

Customers had positive experiences with customer service, consistently praising their responsiveness,... See more

Quality

Customers consistently note positive experiences with quality, highlighting products as refined, comfortable,... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the eye massager extremely... See more

Response time

Consumers find response time to be positive, with many reviewers highlighting the quick and responsive nature... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love our foot massager! It's like having a personal masseuse at home. The heat feature is great and it works out all the knots. Highly recommend for anyone who spends a lot of time on their feet.

Company replied

Rated 4 out of 5 stars

The device is functional well and the massage strength and temperature are adjustable to fit your needs. It is a bit bulky though and I have small hands. The customer service responses quickly and ans... See more

Company replied

Rated 5 out of 5 stars

Purchased the Hero massager in December of 2024. It has wonderful levels of both heat and pressure. I admit I became addicted quickly. Unfortunately it stopped working several months out of warranty.... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Online Marketplace

About Breo

Written by the company

Shop N5 mini Shop head massagers Shop eye massagers Shop neck massagers Shop scalp massagers Use code 23BFCM to get 25% off sitewide at Breo

About Breo

Breo is a brand founded in 2000, specializing in portable massagers for 23 years with more than 200 direct-sale stores in over 50 countries globally. Breo and its subsidiaries have a total of 769 domestic and foreign patents throughout the company development over the past 23 years. Breo launch new models and innovative concepts frequently with international design awards like Red Dot, Good Design Award, and IF design award, etc. Breo was listed in SSE-STAR market in July of 2021, as the first smart portable massager company.

Free 48-hour shipping on all US orders; 30-day money back guarantee; 1-year warranty; superior customer support.


Contact info

4.2

Great

TrustScore 4 out of 5

137 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 4 out of 5 stars

Love our foot massager

Love our foot massager! It's like having a personal masseuse at home. The heat feature is great and it works out all the knots. Highly recommend for anyone who spends a lot of time on their feet.

30 December 2025
Unprompted review
Breo logo

Reply from Breo

Thank you so much for your wonderful review!
We’re thrilled to hear that you love your foot massager and that the heat feature is helping you relax and relieve tension. It truly means a lot to us, and we really appreciate your recommendation!

Rated 5 out of 5 stars

Wonderful customer service

Wonderful customer service! Quick to reply and address all my concerns. Certainly will return to Breo for any massager needs.

28 December 2025
Unprompted review
Breo logo

Reply from Breo

Thank you for your kind words!
We’re delighted to hear that you had a great experience with our customer service. Your satisfaction means a lot to us, and we look forward to serving you again in the future!

Rated 5 out of 5 stars

Great communication and excellent…

Great communication and excellent customer service. Knowledgeable on their products and was able to provide help I needed.

15 December 2025
Unprompted review
Breo logo

Reply from Breo

Thank you for your kind words! We’re glad our team could provide the support you needed. Your feedback means a lot to us!

Rated 5 out of 5 stars

Breo has earned my loyalty

Breo is an excellent company. I have been using their products for over 4 years. My first purchase (a head massager) was smooth and seamless-- and before I pulled the trigger on the order they were super helpful in answering my myriad questions in a clear and timely manner.

More recently, I had a wear and tear issue with one of their products. They were prompt in getting it resolved for me, even though they were not obligated to help. These people really care about their customers!

10 December 2025
Unprompted review
Breo logo

Reply from Breo

Thank you so much for your loyalty and kind words! We’re thrilled to hear about your positive experiences over the years and are always here to support you. Your trust means the world to us!

Rated 5 out of 5 stars

excellent customer service

excellent customer service. they were responsive and fully helpful with my questions.

8 December 2025
Unprompted review
Breo logo

Reply from Breo

Thank you so much for your kind words! We’re glad we could help and really appreciate your support.

Rated 1 out of 5 stars

Terrible product - worse customer service

I’m shocked to see any positive reviews here. The company states a 30 day return policy, but you have to dig into it to see that actually you only have 7 days from delivery to return the product. After that, you bear the burden of shipping costs. Then, when you reach out to the company for an RMA, they start to do that thing of “what if we gave you $50 and you kept it? Oh, no? Well, what if we gave you $95 and you kept it?“ When you say no to all that, then you finally receive the address to return it to. However, this return comes with a bunch of “requirements“: send the company the tracking number when you ship it, if the box shows any kind of damage incur a $30 packaging fee, ensure the product is completely clean or they reserve the right to reject the return, and then – this one was the funniest part – follow up with them after the package is delivered back to them to remind them to refund you! Absolute scam customer service… in addition to the product itself is terrible. My daughter and I both tried it and felt almost nothing. I really do not understand anybody giving this a positive review and strongly recommend against buying it with any notion that you can return it.

27 August 2025
Unprompted review
Breo logo

Reply from Breo

Dear Lauren,

Thank you for sharing your feedback with us. We are truly sorry to hear about your experience and regret that our product did not meet your expectations.

Regarding our return policy, it is stated clearly on our website that returns are eligible for free return shipping within 7 days of delivery. Since your return request was made beyond this period, we informed you that return shipping costs would need to be covered by the customer.

As for the alternative offers, our intention was not to inconvenience you but to provide options that might save you time and effort — allowing you to keep the product and still receive a partial refund instead of going through the return process.

We understand this experience has been frustrating for you and will review how we can make our policies clearer and our service smoother for future customers. Once your return arrives and passes inspection, your refund will be processed promptly.

Thank you for your patience and for sharing your concerns — they help us improve.

Best regards,
Breo Customer Support Team

Rated 5 out of 5 stars

Great customer service

Great customer service

21 August 2025
Unprompted review
Breo logo

Reply from Breo

Thank you for your feedback. We hope you continue to enjoy the benefits of the product. If you have any questions or need further assistance, please don't hesitate to contact us!

Rated 5 out of 5 stars

Great product and customer service!

19 August 2025
Unprompted review
Breo logo

Reply from Breo

Thank you for your feedback. We hope you continue to enjoy the benefits of the product. If you have any questions or need further assistance, please don't hesitate to contact us!

Rated 5 out of 5 stars

good product nice service.

1 August 2025
Unprompted review
Breo logo

Reply from Breo

Thank you for your feedback. We hope you continue to enjoy the benefits of the product. If you have any questions or need further assistance, please don't hesitate to contact us!

Rated 5 out of 5 stars

Customer service is responsive and professional

Customer service is responsive and professional. Unfortunately the product didn't work well for me due to scalp sensitivity but customer service was able offer a refund. Highly recommend this company since they have confidence in thier product and stand behind thier refund policies.

30 July 2025
Unprompted review
Breo logo

Reply from Breo

Thank you so much for your kind words and recommendation! 🌟
We’re sorry to hear the product didn’t fully meet your needs, but we’re very glad our customer service could provide you with a positive experience. Your feedback truly motivates us to keep improving both our products and support. 💙

Rated 5 out of 5 stars

Scalp treatment as at a salon, but in the comfort of my own home

I’ve been using the Breo LumiHeal Pro for just over 2 weeks now, and I’m genuinely surprised by how much I enjoy it. I originally bought it to support hair regrowth after struggling with telogen effluvium, and I’m already noticing small but encouraging improvements.

What I love most is how versatile it is. The device is fully waterproof, so I can comfortably use it in the shower to massage in shampoo, rosemary oil, or scalp serum — it truly feels like a salon-quality scalp treatment at home. The design is sleek, feels high-quality, and is comfortable to hold. It’s also cordless, easy to charge, and very convenient to use daily.

The massaging heads are soft yet firm enough to really stimulate the scalp. I’ve been using it for 10–15 minutes each day while watching TV, and it’s become a relaxing part of my evening routine. I didn’t expect it, but it also helps relieve scalp tension and headaches — a bonus I really appreciate.

The FDA-grade red light laser therapy is a separate step in my routine that I use before bed. It’s gentle and calming, and I love the ritual of it — it feels like I’m actively investing in my hair health.

I’d definitely recommend this to anyone looking to improve scalp health, boost absorption of hair serums, or gently encourage regrowth. Excited to keep using it and see continued progress over the next few months!

25 July 2025
Unprompted review
Breo logo

Reply from Breo

Thank you so much for sharing your detailed experience with the LumiHeal Pro! 🌟
We’re thrilled to hear that it’s become such a positive part of your daily routine — from supporting scalp health and hair regrowth, to offering relaxation and even easing tension. It’s wonderful to know you’re enjoying both the massage and the red light therapy features.

Your feedback means a lot to us and will surely help others who are considering their own scalp care journey. We look forward to being part of your continued progress! 💙

Rated 5 out of 5 stars

I have recently purchase Breo S3 Scalp…

I have recently purchase Breo S3 Scalp Massager Comb, it does feels very relaxing. My sister brought the same one. Love it highly recommend.

12 July 2025
Unprompted review
Breo logo

Reply from Breo

Thank you for your feedback. We hope you continue to enjoy the benefits of the product. If you have any questions or need further assistance, please don't hesitate to contact us!

Rated 5 out of 5 stars

Breo Premium Massager

The compression gradually get stronger so it more relaxing, just 10 minutes using this helps me sleep better.

8 July 2025
Unprompted review
Breo logo

Reply from Breo

Thank you for your feedback. We hope you continue to enjoy the benefits of the product. If you have any questions or need further assistance, please don't hesitate to contact us!

Rated 5 out of 5 stars

Great company and product

We have been purchasing the iDream 3 Head Massager for years and are very happy with its performance and reliability. Great product!

7 July 2025
Unprompted review
Breo logo

Reply from Breo

Thank you for your feedback. We hope you continue to enjoy the benefits of the product. If you have any questions or need further assistance, please don't hesitate to contact us!

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ 5/5

⭐⭐⭐⭐⭐ 5/5 – Great for Hand Pain and Daily Relaxation!
I’ve been using the Breo iPalm 520e for a little over a month now, and it’s honestly been a game changer for my hands. I type all day for work, and by the end of the day, my fingers and palms usually feel stiff and sore. This device has become part of my evening wind-down routine.

What I love:

The air pressure massage feels amazing—almost like a rhythmic squeeze and release that really loosens up tension.

The heat function is super soothing, especially on cold mornings or when my joints feel tight.

It's very easy to use. Just slip your hand in, press a button, and relax.

It’s also cordless, which I love. I just charge it every few days and keep it on my coffee table.

I like that you can adjust the intensity—when I started, I stuck with the lowest setting because the pressure was stronger than I expected. But now I use the medium one and it’s perfect.

A couple of small things:

There’s no display showing what pressure or heat level you’re on, which would be nice.

You do have to reposition your hand sometimes to get the pressure in the right spots, especially if you have smaller hands like mine.

But overall, this thing really works. My hands feel more relaxed and less achy. I even notice that I sleep better after using it. Totally worth the money if you deal with hand pain, arthritis, or just want a really good hand massage at home.

Would absolutely recommend it!

2 July 2025
Unprompted review
Breo logo

Reply from Breo

Thank you for your feedback. We hope you continue to enjoy the benefits of the product. If you have any questions or need further assistance, please don't hesitate to contact us!

Rated 5 out of 5 stars

Great Customer Service Support

Although the scalp massager didn’t work for me, the customer service was excellent! Working with me to address any and all issues. I appreciate their promptness and attentiveness to the situation.

20 June 2025
Unprompted review
Breo logo

Reply from Breo

Thank you for your feedback. We hope you continue to enjoy the benefits of the product. If you have any questions or need further assistance, please don't hesitate to contact us!

Rated 1 out of 5 stars

It is hurts and it is loud

It's painful and very loud, making it far from relaxing. I reached out to the company for a return slip, but they keep responding with discount offers instead. Now they say I have to wait three weeks for the return slip. Since the return policy is only 30 days, that would mean I'd miss the deadline to get my refund. This company feels like a scam!

1 June 2025
Unprompted review
Breo logo

Reply from Breo

We’re truly sorry to hear about your experience and the inconvenience caused. Our team has already responded to your message and offered an alternative after-sales solution, but we have not yet received a reply from you. Please rest assured that we are committed to resolving this matter for you and will continue to reach out to assist you further.

Rated 5 out of 5 stars

Good Policy

While the product didn’t quite work out for my needs, I was genuinely impressed by how Breo handled the return. Their customer service was quick, understanding, and made the return process super easy — no hassle, no fees. It’s rare to find a company that stands by its customers even when things don’t go perfectly. I really appreciate that and would consider buying from them again based on the experience alone.

26 May 2025
Unprompted review
Breo logo

Reply from Breo

Thank you so much for your kind words and support! We’re thrilled to hear that you’re happy with our product and service.

Rated 2 out of 5 stars

What is the app in UK please

What is the app in UK please. I can't find it

21 June 2024
Unprompted review
Breo logo

Reply from Breo

Thank you for your feedback, and we're sorry for any confusion caused.

Due to platform limitations, we’re unable to provide a direct download link here. Could you please contact us at support@breocare.com? Our team will be happy to assist you with the correct app and any other questions you may have.

We appreciate your understanding and look forward to helping you!

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