Chinology Reviews 

1,784
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 391 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality and refreshing cooling feel of the masks, noting that they are very comfortable to wear and easy to incorporate into a daily routine. Consumers also appreciate the prompt delivery service and the visible improvements in skin firmness, overall smoothness, and jawline definition after consistent use. However, some people mentioned unexpected recurring subscription charges and frustrating difficulties when trying to manage or cancel their orders. A few reviewers also experienced noticeably delayed international shipments or received incomplete packages containing missing products instead of their full order.

What people talk about most

Product

Reviewers mention positive feedback about product, noting that it is easy to use and provides a pleasant,... See more

Quality

Consumers find quality to be positive, noting that the masks feel cooling and comfortable to wear. Many... See more

User experience

Customers had positive experiences with user experience, finding the product comfortable, relaxing, and very... See more

Order

Clients share ambiguous opinions on order, as experiences vary significantly between customers. Many... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting speedy shipping times... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I feel it working but I only use it occasionally so I think it might be best to use the masks regularly as one every day for a week ? It is easy to use and very comfortable I am reluctant to take the... See more

Rated 4 out of 5 stars

Speedy delivery and kept well informed throughout by email. Have used the mask 3 or 4 times and it does seem to be making a difference, feeling more firm and toned.

Rated 4 out of 5 stars

No issues with shipping. Got the product quickly. I took advantage of the buy 5-get 5 offer so I have plenty of masks to last a while. I use each one 5 times per the company saying each mask can be us... See more

Rated 4 out of 5 stars

This seems like a very good idea to support flabby chin tissue and firm up jawlines. Its not a new idea but some of the old ideas are the best! I can't give it a 5 (yet) as I have not used the mask l... See more



Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.1

All reviews

(1,784)

560 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scam

Scam. I tried to return an unopened package and they responded to my request by saying someone would reach out with return directions but no one ever did. They are not true to their word on their return policy.

17 April 2026
Unprompted review
Rated 4 out of 5 stars

The product works well

The product works well, but I was disappointed that when ordering three masks I didn’t receive the three free that were advertised.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

My ordering experience was great

My ordering experience was great! You were super timely in delivering, the deliverer hid th pkg well.
I've seen slight results this far, but anticipating more w/consistency in the future.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Great product

Purchased a few weeks ago and I already see the difference. Wow amazing can’t wait to see more results and tell all my friends and family.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

I sent an email with a few questions I…

I sent an email with a few questions I had about product usage. Sofia answered my email very quickly. She answered all my questions. She was polite, friendly and professional. She told me how to use the product correctly. I am very pleased at the service I received.

11 April 2026
Unprompted review
Rated 1 out of 5 stars

DON'T TRUST THEM

I'm trying to return the masks and am told they only offer an 80% refund and must be unused. The website specifically says "will refund every penny - no questions asked".

Over a month later and I have not received any type of refund and the email address that was communicating with me is no longer active.

7 April 2026
Unprompted review
Rated 1 out of 5 stars

THIS PRODUCT DOES NOT WORK

THIS PRODUCT DOES NOT WORK.

An absolute waste of money, you might as well go on an extremely strict military diet and exercise your ass off to get rid of your double chin because this product doesn't do anything at all. Been using it for 4 weeks and not even a slight change or improvement. When I enquired about their 30 days money back guarantee, they said that due to hygiene reasons they cannot accept returns or refunds on used items. How else does one check to see if a product works???? Logic has really flown out the window.

Do yourself a favour and do NOT waste your money. This product is a sham.

1 April 2026
Unprompted review
Rated 4 out of 5 stars

I see some difference and have used it…

I see some difference and have used it for 4 weeks.
However, the initial ads I saw on Facebook were confusing. Some said to use it 10 minutes, once a week. I recently saw another that said 10 minutes a day. There are no instructions on the package.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

No more Turkey Neck/Chin

Product feels wonderfully smooth on my skin, the mask itself is of high quality and the items arrived really fast in the mail. I've started using, si will update in a week with how its tracking

6 April 2026
Unprompted review

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