Nice website with lots of ideas for keeping loved ones ashes in a whole variety of interesting ways. Love my little ceramic heart, perfect for what I wanted. Speedy delivery and good comms throughout... See more
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The website was easy to use, the urns are beautiful and such good quality. The urn I ordered is a lovely colour, a colour that signified the person. It arrived within 48 hours and was packed securely.... See more
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Clear descriptions and guidance. Kept updated re the progress of my order. Delivered as promised. The Urn, though for such as sad occasion, is absolutely beautiful. Thank you for restoring my faith... See more
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So impressed with this option, it was just perfect of what my mum would want. The item is beautiful, I purchased some notes so people could add their own message into the pillow. Mum floated ou... See more
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Company details
About Urns For Angels
Written by the company
We are a family-run business providing handcrafted, designer cremation urns and ashes jewelry to families across the United Kingdom, the United States, Europe, Canada, Australia, and worldwide - helping each one find the right tribute for their loved one's memory.
We have been supporting families for several years now and have been collecting reviews on Trustpilot since 2022. The reviews you see here come from families in many different countries, and we are honored that they have taken the time to share their experience.
Every family who reaches out to us is welcomed with the same care, whether they're choosing a small keepsake or a piece for a lifetime of remembrance. We treat every order as if it were our own, and our team is here to help at every step - by phone, email, or live chat.
If you would like extra assistance, please feel free to reach out:
- UK: +44 (0)20 4572 8870
- US: +1 (929) 930-4010
- Email: contact@urnsforangels.com
Given the sensitive nature of what we do, we understand that many families choose not to leave a review, and that is something we deeply respect. The reviews collected here represent only a small portion of the families we've had the privilege of helping. We are grateful to every family for their trust and their support, whether or not they choose to share their story publicly.
What you can expect from us:
- Handcrafted, designer urns and memorial jewelry chosen with care
- Compassionate support whenever you need it
- Worldwide tracked delivery, with no surprise customs fees
- A small, dedicated team that genuinely cares about your tribute
Visit our store at www.urnsforangels.com.
Thank you.
~ Paul Levy, Founder
Contact info
Urns For Angels, Unit 3-4, Ocean Park, Dock Road, CH41 1HW, Birkenhead, United Kingdom
- 020 4572 8870
- contact@urnsforangels.com
- urnsforangels.com
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 24 hours
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The communication was amazing and they…
The communication was amazing and they even provided grief resources. Highly highly recommend.
22 July 2026
Reply from Urns For Angels
Thank you so much for this lovely review. It means a great deal to hear the communication throughout your order felt reassuring, and that the grief resources were helpful too, supporting families through these moments matters to us just as much as the pieces we make. Thank you for such a kind recommendation, it means a great deal.
Thrilled with Urn
I ordered my pet urn and it arrived beautifully packed (to within an inch of its life) a couple of weeks later.
This purchase was made to replace a ‘rushed decision’ casket (chosen on the saddest of days) however, my original choice wasn’t very fitting for my beautiful girl so I have been looking for a replacement urn for months to reflect her Beauty in the afterlife when I came across Urns for Angels, so thrilled with my Urn, would definitely recommend this Company (Jul26)
29 July 2026
Reply from Urns For Angels
Thank you so much for sharing this with us, it truly means a lot. It means a great deal to know it arrived so well protected, and that it finally feels like the right way to honour your beautiful girl. Finding a piece that reflects her properly after such a difficult time is exactly what we hope to help with, and we're honoured you chose us for that. Thank you for your kind recommendation, and for trusting us with something so personal.
Ordered on line so easy
Ordered on line so easy urn/casket arrived in less than a week. Kept up to date within 2 hours of delivery. Pleased with our casket would recommend.
24 July 2026
Reply from Urns For Angels
Thank you for sharing this, it's good to hear it arrived within the week and that you found the online ordering process straightforward. It's also lovely to hear you were updated so promptly, keeping families informed is something we take real care over. Thank you for recommending us, it means a lot.
I was kept up to date with the status…
I was kept up to date with the status of my order. The item itself exceeded my expectations.
Thank you so much ❤️
23 July 2026
Reply from Urns For Angels
Thank you for letting us know the piece exceeded your expectations, that means a great deal to us. It's also good to know you felt kept up to date throughout the process; keeping communication clear is something we always aim for. Thank you for taking the time to share this with us.
Very good quality
Very good quality with update emails sent throughout. Easy ordering and when it arrived it was packaged very well so no breakages.
15 July 2026
Reply from Urns For Angels
Thank you so much for this lovely feedback. It arrived safely and looks exactly as it should, careful packaging is something we take a lot of care over. It's also good to hear the order updates kept you informed along the way; we know how much that reassurance matters at a time like this. Thank you for taking the time to share your experience with us.
Beautiful adult urn
The website was easy to use, the urns are beautiful and such good quality. The urn I ordered is a lovely colour, a colour that signified the person. It arrived within 48 hours and was packed securely. I found the experience that much easier due to the ease of ordering, the confirmation email that came through straight away with comforting words at this most painful time.
13 July 2026
Reply from Urns For Angels
Thank you for such a thoughtful review. Choosing a colour that truly represents someone is such a personal decision, and we're honoured that the Ocean Blue Modern urn felt right for your loved one. We're also glad it arrived safely and quickly, and that the small touches, like the confirmation email, offered some comfort along the way.
First class service
First class service. The marble Urn is beautiful and very appropriate and tasteful for my loved one’s ashes.
20 July 2026
Reply from Urns For Angels
Thank you for taking the time to share this. We know how much care goes into choosing the right pieces at a time like this, so it means a great deal that the Classic Marble urn felt like a fitting tribute. Thinking of you and your family.
Reply from Urns For Angels
Thank you for this lovely feedback. We're so pleased the Rose Keepsake urns arrived quickly and looked exactly as you had hoped. Reviews like this genuinely make our day.
A difficult time
Great service at a difficult time. Regular communication on your urn and when it will arrive
17 July 2026
Reply from Urns For Angels
Thank you for sharing this with us. We know how much pets mean to a family, and we're glad the regular updates on the Paw Print urn helped ease the wait a little. Wishing you comfort as you remember them.
Lovely but didn't look like the photo
15 July 2026
Reply from Urns For Angels
Thank you for the honest feedback, and we're really glad the Pawprints urn still felt like a lovely tribute once it arrived. We do want the piece you receive to match what you saw when choosing it, so we're sorry this wasn't quite the case here. As each urn is handmade, there can be some natural variation in tone and finish from piece to piece, but we always want that to be a pleasant surprise rather than a disappointing one. We'd like to look into this properly for you, so please do email us at contact@urnsforangels.com with a photo of the piece that arrived, and we'll follow up directly. If you also see a missed call from us, that will be us trying to reach you about this as well.
Not the quality I was expecting for the…
Not the quality I was expecting for the price paid. Somewhat dissatisfied. That aside, it looks good where we've placed it and the other half is happy. 🥰
14 July 2026
Reply from Urns For Angels
Thank you for taking the time to leave this feedback, and for your honesty, it genuinely helps us. We're pleased the Sleeping Cat urn has found a place in your home and brings some comfort there. Thank you also for taking our call and sharing more detail on this, it's really helpful to understand exactly what didn't feel right. We never want a piece to feel like it fell short of its price, especially with something so personal, so we appreciate you talking it through with us.
I am absolutely over the moon with my…
I am absolutely over the moon with my purchase my item arrived a little later than expected but it was definitely worth the wait it’s lovely and very fitting for my special mum thank you so much for keeping me updated and for such a beautiful urn for my mum would highly recommend you won’t be disappointed x
10 July 2026
Reply from Urns For Angels
We're so sorry for your mum's passing, and thank you for such a lovely review.
It means a great deal to know the urn is fitting for her, and that the wait proved worth it. We're glad the updates helped along the way, and grateful you'd recommend us to others.
Thank you for trusting us with something so precious.
Beautiful urn
Beautiful urn. Love the shape and material. It was too small for all the ashes and this was a small woman. Misled by assurance that small would be big enough. But, it didn’t matter. The sea release off a ferry was beautiful.
3 July 2026
Reply from Urns For Angels
Katherine, thank you for this. We're glad the shape and material were right, and that her release out at sea off the ferry was as beautiful as it sounds. That matters more than anything else here.
We're sorry the size fell short. Before a cremation, sizing can only ever be an estimate, and that's exactly where families can be caught out, which is a hard thing to discover at the worst possible moment. Afterwards, when the actual volume of ashes is known, it can be matched against the capacity we list in litres on every product page, and that's exact.
We'd like to understand what you were working from at the time. Please do come back to us through our contact page, we'd welcome the chance to look at it properly.
Unfortunately some of the urns arrived…
Unfortunately some of the urns arrived significantly late, after the funeral. What compounded this was the revised date after the funeral wasn't met and I had to chase them with Urns For Angels. After chasing I got a second revised date with was delivered. When I expressed my disappointment I was given a 5% discount which given the enormous margins being made on these urns felt like a token gesture at best. Given the sensitive nature of their business I was disappointed with their service.
** update following response **
Hi Paul I have checked through the email communication and I can't see that I have your number anywhere. To be clear I did say I wanted to give Urns For Angels a good review as my wife had previously used you as well. I asked for some sort of recognition and gesture of goodwill for the extended delay and distress caused. I felt the £7.95 refund didn't really recognise that my fathers ashes were significantly delayed being given to my sister and Niece hence the review I felt was appropriate. Regards Daniel
10 July 2026
Reply from Urns For Angels
I'm sorry for the passing of your father, and sorrier still that our delay left your family waiting for his ashes. An urn arriving after the funeral is a failure I won't dress up, and you should never have had to chase us for a revised date on top of it. Both of those were ours.
When you raised it, you asked us to look at a refund of some sort, and we did respond, with a further discount on top of the one already applied to your order. I accept it didn't feel equal to the distress, and that's a conversation I'd rather have with you properly than through a review page, which is why I tried to call you today.
On margins, I'll simply say these pieces are made to order by individual artisans, and we never price around grief. That is the opposite of what this business was built for.
My number is with you, and I hope we speak.
Paul Levy
Founder, Urns For Angels
Nicely crafted.
2 July 2026
Reply from Urns For Angels
Thank you, Betty. Craftsmanship is where we put our effort, so it's good to know it showed. We appreciate you taking a moment.
Absolutely gorgeous
Absolutely gorgeous. Brilliant customer service. Delivery earlier than expected. Would highly recommend these guys.
8 July 2026
Reply from Urns For Angels
Anna, what a kind thing to say. Lovely to hear the piece arrived ahead of time and that our team looked after you well along the way. A recommendation from you means a great deal.
Reply from Urns For Angels
Thank you for the kind words. We're glad the ordering experience was smooth from start to finish and that the Ocean Blue Modern urn lived up to expectations. We really appreciate you sharing this.
The urn is even better than I thought…
The urn is even better than I thought it would be- so pleased with it, looks great
6 July 2026
Reply from Urns For Angels
Thank you, Mike. Making it simple is exactly what we aim for, so this is good to read.
A beautifully made and thoughtfully…
A beautifully made and thoughtfully presented keepsake. At this price point you hope for something that feels worthy of its purpose, and it does. Arrived with everything needed, and handled with care. Exactly right for something so precious.
6 July 2026
Reply from Urns For Angels
Thank you for such a considered review. You've named exactly what we work towards, that a piece should feel worthy of what it's being asked to hold. We're grateful you chose us for something so precious.
The finished product is excellent…
The finished product is excellent quality and just perfect for the ashes.
6 July 2026
Reply from Urns For Angels
Thank you, Michelle. Knowing it's just right for the ashes is what matters most to us. We appreciate you letting us know.
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