I ordered two pairs of Prada sunglasses (PRA51S and PRA57S Polarised) and I’m very satisfied. The products are original, well‑packaged, and exactly as described. The delivery was fast and safe, e... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Recently bought a pair a of silver mirror polarised RB3025 aviators. There was a tiny manufacturing flaw in one of the lenses though so I contacted CS and to cut a long story short; they replaced... See more
I Bought some sunglasses for my partners birthday, they came quicky after ordering, unfortunately they were not her style, i contacted the urban sunglasses service team and they were excellant at so... See more
Company replied
After the initial order I was informed that the item was out of stock in the uk but it was available at their European wear house but would take 6-9 working days for delivery,unfortunately the item wa... See more
Company details
Written by the company
Urban Sunglasses, supported by a holding company active in the eyewear industry since 1988, strives to connect consumers with high-quality products. As a retailer of luxury sunglasses, Urban Sunglasses operates a vast network of suppliers and sales outlets across numerous countries worldwide. The company leverages its extensive experience in e-commerce and the eyewear sector to offer customers globally renowned brands, crafting a product and marketing strategy that aligns with contemporary dynamics.
Contact info
22 Lintons Lane, KT17 1DD, Epsom, United Kingdom
- (+44) 740 568 59 06
- info@urbansunglasses.co.uk
- urbansunglasses.co.uk
4.7
Excellent
165 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 37% of negative reviews
Typically replies within 2 weeks
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The product is really good
The product is really good. And they delivered it very quickly.
30 June 2026
Excellent customer service from start…
Excellent customer service from start to finish. I had to return my sunglasses because they were too big for me, and the return process was really easy. My refund was processed very quickly with no hassle at all. Amazing service
19 June 2026
Unprompted review
5* service from pre-ordering Women’s…
5* service from pre-ordering Women’s Prada and Men’s Tom Ford. Would highly recommend
27 June 2026
Excellent service
Excellent service! I ordered 2 pairs of sunglasses to choose from. Returning one pair was easy and efficient. Exceptional customer service. I received the refund the following day in my account.
26 June 2026
RB3025 silver mirror polarised.
Recently bought a pair a of silver mirror polarised RB3025 aviators. There was a tiny manufacturing flaw in one of the lenses though so I contacted CS and to cut a long story short; they replaced the glasses with a brand new flawless pair.
Brilliant communication throughout and I couldn't be happier.
Really nice people to deal with and the sunglasses were a great deal too at 41% discount from RRP.
Highly recommended official Ray Ban dealer from whom I'd buy again!
Thank you for such a great experience. 😊👍🏻
30 June 2026
Unprompted review
Having placed an order
Having placed an order , the communication was first class . Unfortunately after receiving my sunglasses I had to return them due to being too big for my face. The return process was quick and the communication was even quicker. I received excellent communication throughout on WhatsApp. I will definitely will be buying again.
22 June 2026
Unprompted review
Reply from URBAN SUNGLASSES
Hi Dear Customer,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Great sunglasses… so comfortable.
Great sunglasses… so comfortable.. arrived in the time stated and well packaged.. I would definitely recommend this company.. 👍🏼
1 June 2026
Reply from URBAN SUNGLASSES
Hi Dear Linda,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Quick and safe delivery
Pairs of Ray Bans came in excellent quality. Ordered just before I start my holiday. Will definitely recommend Urban Sunglasses
31 May 2026
Reply from URBAN SUNGLASSES
Hi Dear Alex,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Reply from URBAN SUNGLASSES
Hi Dear Adina,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Well recently i bought rayban…
Well recently i bought rayban sunglasses through by urban sunglasses and my experience was very good and sunglasses
Was very amazing and also i was referenced to my friend to buy there sunglasses because they providing original sunglasses as per cheap rates for original stores and also i’m very i got that glasses at cheap price thank you so much to urban sunglasses
29 May 2026
Reply from URBAN SUNGLASSES
Hi Dear Sanjay,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Reply from URBAN SUNGLASSES
Hi Dear Alana,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Reply from URBAN SUNGLASSES
Hi Dear Adeola,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
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