Urbansitter Reviews 

UrbanSitter is the most amazing service! I use it almost weekly and can't wait until we're able to start booking sitters again, hopefully soon!

Updated RESPONSE TO URBANSITTER’S REPLY BELOW:
It is NOT true that we are allowed to hire babysitters to come to our home. Only ESSENTIAL workers (ie medical staff, grocery or delivery people etc) are allowed to have sitters come to their home. That is a tiny percentage of California’s population. This mandate is still in place today which is May 7th.

You’re only continuing to charge our membership fees now because your business is down. But that is unethical since we can’t hire sitters now and haven’t been able to since early March.

Very callous response by the way. You show no concern for someone’s health or financial situation during this global pandemic. Only point to your “policies”. I don’t hire sitters to come over even if I could unless I absolutely have to. I don’t want to endanger their lives or ours. We are all sheltering in place and trying to keep our communities healthy and safe. By refusing to refund the fees you charged me unethically and not addressing my concerns at all, showing zero interest in keeping me as a customer, you’ve lost permanently as a customer. We were members for several years. We all want to survive this pandemic but by ripping off your customers, you’re going about it the wrong way. Short term gain, long term loss.
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Why are there suddenly many 5 star reviews posted in the middle of a pandemic and shelter in place?? Are you having all of your friends write fake reviews? I asked for a refund for the last 3 months for monthly fees charged to me when I wasn’t able to hire any sitters legally through our state’s lockdown. Not only did they not refund, they tried to sell me an annual membership at a discount and throw “2 free months” which are an absolute joke because I can’t hire anyone right now anyway. Terrible customer service. We also subscribe to a car wash monthly service and proactively, without my having to ask them, they stopped charging my account in March and won’t resume my subscription until our state opens up again. Now that’s GREAT service. To continue charging membership fees and refuse to refund charges during a pandemic is unethical and truly a ripoff. Terrible way to treat customers. Cancel now before they keep charging you. And go with another competitor when this is over - don’t need to keep paying them for nothing.

UrbanSitter has always been reliable, excellent customer service and people are always on top of their jobs. They are the best at what they do.

Great customer service and user interface! Love this platform for babysitting.

I have UrbanSitter as a benefit from my company, after using this is the only way I would use it (when it’s free). First of all, they have many user issues with the app, when issues come up you can only email their customer service and mostly you will receive pre written responses that address zero of the issues you mentioned. The customer service will always blame the customer and not recognize the software failure.... then it can take from 3 hours to 3 days for a response. To make matters worse they wait 3 business days to pay your sitter even though you pay up front which is frustrating for all involved... to sum it up... mediocre app, worst customer service possible.

I loved my experience with this company! A true life saver for me and my husband! If I could give this company more stars I would. Very easy to use, and user friendly which is a must for me!

Such a perfect and brilliant service for parents & kids alike . Effective , efficient and always reliable . I'll be recommending urbansitter to many . Thanks for the service !!!

I have had the pleasure of being connected with UrbanSitter for a few yeas now. Getting started with US was very easy. It is very group to be connected with if you want to be a nanny/babysitter. I hooked up with them for the purpose of being a nanny. Since I have been with them they have sent me several leads for which I have been fortunate to procure lovely families. I enjoy been a nanny because I can then be with a child for a good period of time before the child is placed in a preschool. Then I still get to care for the child as a babysitter and that keeps me nice and busy and especially connected to the child. More about UrbanSitter: I receive several leads to select from so there is no shortage of clients to select from. If there is any problem with a client of the web site, they are quick to handle and with a lot of affinity. I am so happy I discovered this company.

I started using Urbansitter back in 2012 when I was an undergraduate college student. I had a very positive experience with the company throughout my 3 years on the site. I baby-sat for well over 30 families and found 2 consistent nannying gigs that helped me support myself through college. I had great experiences with almost all the families that I worked with and Urbansitter made it especially easy to connect with many different groups. I appreciated that I could interview and book with different families through the site as well as take credit card payments. Without urbansitter I wouldn't have met some of the wonderful kids that I got to help nurture and learn from. It also led me into working as a preschool teacher for a year. Thanks Urbansitter!

With all do respect I’m not sure why they call it urban sitter because it definitely needs some culture.

As a very experienced sitter/nanny, I can highly recommend Urbansitter. They have many safety recommendations along the way as you decide who you want to work with. You can add a lot of detail in your profile and video to showcase your experience and education regarding children. It has a calendar and payment features included in the app. I’ve asked several questions about varied topics and they’ve always answered promptly and respectfully! They also give frequent updates regarding current events (such as the current popular virus) and how to protect yourself and the families you serve. Give them a try and don’t be afraid to ask questions, look up reviews on google and YouTube, and generally explore the app thoroughly to familiarize yourself with how it works.

I am very grateful to UrbanSitter customer service. They resolved my request quickly and with kindness!

When I was in college I used UrbanSitter a lot to pick up date night jobs during the weekend and even got a regular mother’s helper job during the week after classes. It was a great way to make extra money completely on my own schedule. You can set your availability for certain days and parents can book you, or you can look at posted jobs and apply for them. I met so many nice families and explored different parts of the city I may have never visited! When you set up your profile, definitely add a video and get reviews from past employers and other parents so you can start off with 5-Star reviews. I’ve seen other sitters complain but honestly if you do a great job babysitting and are professional and reliable (don’t no-show!) you shouldn’t have a problem and you’ll find so much benefit in UrbanSitter. Everyone at support has been helpful too with jobs and payments. I highly recommend you give it a try!!!

I used Urbansitter for four years when I was in college and am so thankful I did. I was able to work and spend time with some truly amazing kids, all while going to school full-time. I was also able to gain invaluable insight that has become essential to my current career - children's television.

I love urbansitter and use it extensively for all my planned and last minute care needs. i have 3 boys under 5 in san francisco

Cant believe that UrbanSitter can have a sitter that wont share basic information needed to comply with IRS regulations and the company will do nothing to help. They HAVE all of the necessary information - if they did actually do a thorough background check. These are real families, with real kids, and their lack of transparency and willingness to help is uncanny. This sitter could have taken our kid and we couldn't even find anything about the sitter or where to go looking. This was a huge eye opener and lesson learned - stay away from this platform and vet others. At a minimum, a parent should receive basic information about the sitter before they arrive to your home.

Don't make this mistake - request and require information about the sitter upfront and only use platforms that allow this type of communication.

FYI - for those in the future, the only information needed, IMO, is a full name and Address. Urbansitter does not provide these basic details but want you to trust whoever comes to your house. Please beware.

This site is a Joke..I put myself on Urbansitter a few weeks ago and applied to at least 50 jobs at the minute they are posted and got no answers back. I have an excellent resume , I am CPR first aid certified, owned a little daycare and so on . But I have no reviews because I was never booked, so no parents can give their feedback. I paid the $25 fees for background check.. I really think this site scams babysitters. No real jobs or too many babysitters who apply so you will never get a job

UrbanSitter is great, it helped me find a trusted sitter and showed sitters my friends and coworkers have rated in the past.

UrbanSitter is the best childcare platform for both parents and sitters. Their customer support is so helpful!