I had no success finding jobs on UrbanSitter and stopped using it. My membership was auto renewed without clear notice. I canceled within two days and did not use the service, but they refused to refu... See more
Company replied
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After I posted my review, Urban Sitter responded to it. I never received any email from them telling me how to cancel the membership, and they didn't say they would refund my money either.... See more
Company replied
Used to vouch for them as a sitter, but now they have turned into the other apps where they allow parents to bully the sitters. Sitters aren’t allowed to have any say over payments or negotiate, o... See more
Company replied
Terrible company, refused to help me cancel my auto renew. Never answers their phone, can only email. Care has 20x the caregivers and customer service is 20x better too
Company replied
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229 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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I never signed up for Urbansitter yet I…
I never signed up for Urbansitter yet I have a charge on my bank account. I need a number to correct this issue.
22 May 2023
Unprompted review
Reply from Urbansitter
Hi there, thanks so much for reaching out with your review. We're sorry to hear about these unwanted charges on your account and any inconvenience they may have caused. For any further assistance you may need, please email Member Services at support@urbansitter.com. Thank you again!
If I could give 0 I would
If I could give 0 I would. This company needs to be shut down. They have the most unethical practices and some of the worst customer service I have ever experienced. Not only did they hide my profile so I could not longer use the services I paid for. Mind you I have 88+ 5 star reviews, 45+ repeat families, and over 250 bookings and was using the service for 6+ years. I wait until they say I can renew. I reach out when that time comes around and of course no one answers, what else is new. This is basically a company just stealing money from the users. They do not vet parents and have zero care for the babysitters and nannies they want to use it...without us you do not have a business. They let me renew my membership of course then deny me. I WANT A REFUND ASAP. I will not stop until I write a review everywhere one can be left.
22 May 2023
Unprompted review
Reply from Urbansitter
UrbanSitter is committed to maintaining a reliable platform for all, met with full integrity. We apologize that you feel the action taken to suspend your account was not fair. When a member is removed, the member's account is thoroughly investigated by our team and the information we obtain is upheld against our current policies and precedents. While we do not disclose the exact reason as to why a member is removed you can gather more information about our general expectations of our members, in our Community Guidelines as well as our Terms of Service. Our decision to remove a member should not be interpreted as a reflection of that person's character, general reputation, or personal characteristics. We appreciate your understanding and wish you continued success in your career.
Our Terms of Service can be found here: https://www.urbansitter.com/public/terms-use
Our Community Guidelines can be found here: https://support.urbansitter.com/hc/en-us/articles/115000630368-Community-Guidelines
No advance notice of auto renewal and no refund!
UrbanSitter makes money via auto-renewal. Which I get but they do not notify you in advance that you will be charged an upcoming renewal fee. I canceled the service the same day that I was billed the auto-renewal and they refused to refund my money. AVOID. Only use if you’d like to continue paying for no services.
1 March 2023
Unprompted review
Reply from Urbansitter
Hi there, thanks so much for reaching out with your review. We're sorry to hear about these unwanted charges on your account and any inconvenience they may have caused, but we sincerely appreciate your feedback regarding our membership structure. Please note, membership fees are non-refundable per UrbanSitter's Terms of Service and Refund Policy. For any further assistance you may need, please email Member Services again at support@urbansitter.com. Regardless, we are grateful for your feedback and we will be sure to share yours with our entire team. Thank you again!
Bad experience on many an occasion. Avoid
We've had an awful experience using this service. Twice the babysitters canceled at the last minute and we had no recourse for further action. US doesn't do anything either - not even an apology. Avoid at all cost.
11 February 2023
Unprompted review
Reply from Urbansitter
Hi there, thank you for taking the time to review our site. We are so sorry to hear about these two experiences with caregivers as it is definitely not the experience we aim to provide families. We completely understand how challenging this must have been for your family. We have a strict Reliability Policy, as well as Community Guidelines and Terms of Service, for the platform and we work daily to ensure that situations, as you experienced, are few and far between. We urge you, if you haven't already, to let our Member Services team know (by emailing support@urbansitter.com) about the caregivers involved so we can investigate and take any necessary action. Again, we sincerely appreciate your feedback, and we look forward to hearing from you soon.
All the reviews are 100% accurate.
All the reviews are 100% accurate.
they take your money and you are not able to find any job. there is no customer service number.
this is a SCAM " business".
I wish I realized this before I paid.
27 December 2022
Unprompted review
Reply from Urbansitter
Hi Luminita, thanks much for reaching out with your review. We're sorry to hear about this issue with your account and that you may not be receiving our email responses! Our Member Services team communicates with UrbanSitter members via the email address associated with their UrbanSitter account. We encourage you to check your email inbox for further instruction on how to become an approved caregiver. We sincerely hope we can turn your negative experience around so you can enjoy the benefits of UrbanSitter as so many caregivers do!
Absolutely the Most…
Absolutely the Most Evil/Horrible/Horrifying/Lousiest/Racist/Terrible/Terrifying/Worst Company/Customer Service/Employees In The Whole Wide Universe/Whole Wide World!!!! Deserves A Negative(-)/Zero(0) Star(s)!!!! Please Stay Away From UrbanSitter & Learn From My Horrible/Horrifying/Terrible/Terrifying Experience!!!!
24 October 2022
Unprompted review
Reply from Urbansitter
Please know that UrbanSitter is committed to maintaining a trustworthy and reliable platform for all, met with full integrity. If your caregiver account is removed, it most likely means that we obtained information in violation of our Terms of Service. While we do not disclose the exact reason as to why a member is removed, we remove members for the following reasons: accumulated reliability concerns, safety or integrity concerns, concerning background check information, and violations of our Terms of Service or Community Guidelines. We appreciate your understanding and wish you continued success in your career.
They trick you into doing a monthly…
They trick you into doing a monthly subscription and then right after you have to do the care pass background check or else you cannot proceed to the site and they don't refund your money once you do the monthly subscription. So they're just tricking you don't fall for it they're scammers big time you have to pay $50 up front
25 October 2022
Unprompted review
Reply from Urbansitter
Hi Kelly! Thank you for reaching out with your review and expressing your concerns. We're sorry to hear about your feedback regarding our membership fee structure and required background checks, but we thank you for your honest thoughts. This membership includes full access to the UrbanSitter job board, messaging, and booking tools, as well as new trust and safety features, including required background checks.
While we understand that some caregivers may opt out, we wholeheartedly believe that requiring all caregivers to be background checked is an important component in building the most trusted and reliable childcare service available today. We also believe that in doing so, we will attract even more families to UrbanSitter, which will ultimately result in more jobs for the caregivers who continue. Should you have any questions or need clarification about this requirement, please feel free to let our team know by emailing support@urbansitter.com. Thanks again!
Stay away from Urbansitter, waist of money and time
As several other users, I have been trying to hire a sitter but I never got a single reply. Stay away from this website as it will be a waist of money and time.
22 September 2022
Unprompted review
Reply from Urbansitter
Thank you for your review. We are sorry to hear about your experience with caregivers so far on UrbanSitter, but we appreciate your feedback! Our Member Services team would love to help you on your caregiver search to find great childcare in your area. If there are any questions our team can answer or anything else we can help with, please do feel free to let Member Services know by emailing support@urbansitter.com. We sincerely hope we can turn your negative experience around so you can enjoy the benefits of UrbanSitter as so many families do! Thanks again.
Theft
I went through all the requirements and now it says my profile needs attention with no option to proceed further.
You have stolen my money. This is unacceptable.
9 September 2022
Unprompted review
Reply from Urbansitter
Hi there - we're sorry to hear about this, but we sincerely appreciate writing us a review! If your caregiver profile is not yet approved, we'd recommend reaching out to our Member Services team at support@urbansitter.com to inquire about next steps so your profile can be approved as soon as possible! Thank you again.
Not for professional caregivers!!
EDITED TO CURRENT: UrbanSitter allows parents to post jobs illegally for $8/hr in NYC and in NJ when the minimum wage is above this ($15/hr in NYC and $13/hr in NJ) and for childcare it’s starts at $18/hr on average and above for 1 kid! Ever since I notified them about those low paying rates, my account was hidden! Those parents are looking for a maiden/slave (to do childcare, housekeeping, pet care, driving, tutoring all for the price of $8/hr), not a caregiver and UrbanSitter is supporting them in this!
My account is still hidden since AUGUST 2nd and today is August 15th with no warning or explanation or whatsoever. I reached them more 5 times ASKING WHY WAS MY ACCOUNT HIDDEN and they decided to ignore me. I have built a reputation on this website for 5 years and it’s sad and unfortunate to get up one day to find out that my profile is hidden and parents have been texting me all over the places on my phone number unable to book me. I can’t even respond to messages or express an interest to posted jobs or apply to new jobs!
This is a disgrace and unfair to someone who has more than 100 (all 5 stars reviews) wonderful reviews and only 2 (1 star review) bad reviews, worked for over 100 repeated families, I have done over 500 bookings. I don’t have 4 or 3 or 2 stars reviews at all. I have flagged many fake profiles from parents that write their number down. On top of all of these, UrbanSitter can’t block them forever because the same parent will post again just by editing their names and location. None of these parents are vetted/background check.
Luckily I still have parents contacts and built a good relationship with them. They are booking me on another platform or just showing up there and they pay me by Zelle. I will not recommend UrbanSitter to anyone anymore. Lack of professionalism, very ungrateful folks that don’t care about caregivers at all even if you are a SUPER caregiver, they only care about the $100 fees they can get from parents.
This is a livelihood for professional caregivers like me who have been in this industry for so long. Nobody on the east coast will work for $8/hr, not even those parents. Treat people the way you want others to treat you. If you can’t afford a baby, don’t open your legs or take your kids to a daycare or stay home to care for them.
3 September 2022
Unprompted review
Caregivers just don't respond
Caregivers just don't respond. Just wasted one month membership.
23 August 2022
Unprompted review
Reply from Urbansitter
Thank you for your review. We are so sorry to hear about your experience with the app so far in not receiving responses from caregivers, but we sincerely appreciate your feedback. This is definitely not the experience we aim to provide families in the community! Our Member Services team would love to help you on your caregiver search to find great care in your area. If there are any questions our team can answer, please feel free to let Member Services know by emailing support@urbansitter.com. We sincerely hope we can turn your negative experience around so you can enjoy the benefits of UrbanSitter as so many families do! :) Thanks again.
NOT RECOMMEND TO A PROFESSIONAL CAREGIVER
EDITED TO CURRENT: UrbanSitter allows parents to post jobs illegally for $8/hr in NYC and in NJ when the minimum wage is above this ($15/hr in NYC and $13/hr in NJ) and for childcare it’s starts at $18/hr on average and above for 1 kid! Ever since I notified them about those low paying rates, my account was hidden! Those parents are looking for a maiden/slave (to do childcare, housekeeping, pet care, driving, tutoring all for the price of $8/hr), not a caregiver and UrbanSitter is supporting them in this!
My account is still hidden since AUGUST 2nd and today is August 15th with no warning or explanation or whatsoever. I reached them more 5 times ASKING WHY WAS MY ACCOUNT HIDDEN and they decided to ignore me. I have built a reputation on this website for 5 years and it’s sad and unfortunate to get up one day to find out that my profile is hidden and parents have been texting me all over the places on my phone number unable to book me. I can’t even respond to messages or express an interest to posted jobs or apply to new jobs!
This is a disgrace and unfair to someone who has more than 100 (all 5 stars reviews) wonderful reviews and only 2 (1 star review) bad reviews, worked for over 100 repeated families, I have done over 500 bookings. I don’t have 4 or 3 or 2 stars reviews at all. I have flagged many fake profiles from parents that write their number down. On top of all of these, UrbanSitter can’t block them forever because the same parent will post again just by editing their names and location. None of these parents are vetted/background check.
Luckily I still have parents contacts and built a good relationship with them. They are booking me on another platform or just showing up there and they pay me by Zelle. I will not recommend UrbanSitter to anyone anymore. Lack of professionalism, very ungrateful folks that don’t care about caregivers at all even if you are a SUPER caregiver, they only care about the $100 fees they can get from parents.
This is a livelihood for professional caregivers like me who have been in this industry for so long. Nobody on the east coast will work for $8/hr, not even those parents. Treat people the way you want others to treat you. If you can’t afford a baby, don’t open your legs or take your kids to a daycare or stay home to care for them.
17 July 2022
Unprompted review
If I could give zero I’ll do it
If I could give zero I’ll do it, this is a scam,
I was keeping applying for nanny job sending text and never heard back anybody answered
I am an experienced nanny with excellent references but this place definitely doesn’t work
They have an advertisement where they said you can find jobs since 1000 per week absolutely a lie, I never see that kind of offer only show me jobs 11, 12, dls per hour and part time job anyway these families never respond
28 June 2022
Unprompted review
Reply from Urbansitter
Hi Margarita - thanks so much for sharing your experience so far in this review. We’re sorry to hear your disappointment that you haven't received many responses or job requests yet, but we're glad to see you’re actively looking for jobs and keeping up with new posts on the Job Board! When it comes to last-minute jobs, families often move quickly in booking someone to fulfill the opportunity and may not respond to all caregivers interested in their job. Regardless, we appreciate your feedback regarding family responsiveness and we will be sure to share with the rest of our team.
In case it helps, we’ve seen that caregivers can have great success in boosting their profiles by: uploading a profile video, adding direct deposit information to get paid for jobs via credit card, requesting recommendations from families you've previously worked with who can speak to your experience.
We hope you don't get discouraged by the lack of responses and to continue seeking out opportunities to connect with great families in your area. Although the platform is an online marketplace for families and caregivers to connect and not an agency able to guarantee jobs, if you keep checking for new opportunities and utilizing the tips above, we’re sure you’ll connect with great families in your area soon. Please feel free to stay in touch with our Member Services team with any questions or concerns by emailing support@urbansitter.com - and we'll be happy to help. We wish you the best of luck in finding your perfect job (or jobs)!
I paid for a yearly membership on there…
I paid for a yearly membership on there by accident and canceled it right after I applied. I’ve been trying to get a refund for weeks and they keep giving me the runaround! They claim that they cannot give refunds for a membership. Scammers!!! I would never recommend them especially after this. Wasted money that I will never get to use. There is no way to talk to someone on the phone either which makes it nearly impossible. They just keep emailing me to say there is nothing they can do. Super frustrating!!!
21 June 2022
Unprompted review
Reply from Urbansitter
Hi Rachel, thanks so much for reaching out with your review. We're sorry to hear about this unwanted charge on your account and any inconvenience this may have caused, but we sincerely appreciate your feedback regarding our membership structure. As you're getting started, your account will have limited access to caregiver. With a membership plan, families have unlimited access to UrbanSitter booking and messaging tools. Please note, membership fees are non-refundable per UrbanSitter's Terms of Service and Refund Policy. For any further assistance you may need, please email Member Services again at support@urbansitter.com. Regardless, we are grateful for your feedback and we will be sure to share yours with our entire team. Thank you again!
THIS COMPANY IS A SCAM
THIS COMPANY IS A SCAM. YOU ADVERTISE PET SITTING AS AN OPTION BUT THEN THERE ARE NO PET SITTING JOBS. NOT EVEN A FILTER TO FIND THEM IF THERE WERE ANY. THAT'S THE ONLY REASON I JOINED THIS STUPID WEBSITE. EVEN SO, THERE'S A TOTAL OF 5 AVAILABLE CHILD SITS IN THE ENTIRE PORTLAND AREA AND SEVERAL ARE STILL UP FROM WEEKS AGO. AND NO REFUND FOR THIS?? FALSE ADVERTISING TO SCAM PEOPLE LOOKING FOR WORK INTO PAYING A NON-REFUNDABLE MEMBERSHIP FEE. SHAME ON YOU AS A COMPANY.
7 June 2022
Unprompted review
Reply from Urbansitter
Hi Amanda - thanks so much for sharing your experience so far in this review. We’re sorry to hear your disappointment that you haven't found many pet care or caregiving jobs in your area. This is definitely not the experience we aim to provide caregivers in the community!
We're also sorry to hear about your disappointment in the membership fee, but we sincerely appreciate your feedback regarding our membership structure. Please note, membership fees are non-refundable per UrbanSitter's Terms of Service and Refund Policy.
In case it helps, we’ve seen that caregivers can have great success in boosting their profiles by: uploading a profile video, adding direct deposit information to get paid for jobs via credit card, requesting recommendations from families you've previously worked with who can speak to your experience. You can also filter and sort available jobs in your area. If you're not seeing very many jobs, it's possible that you need to expand or update your filters so all jobs are visible to you.
We hope you don't get discouraged by the lack of responses and to continue seeking out opportunities to connect with great families in your area. Although the platform is an online marketplace for families and caregivers to connect and not an agency able to guarantee jobs, if you keep checking for new opportunities and utilizing the tips above, we’re sure you’ll connect with great families in the Portland area soon. Please feel free to stay in touch with our Member Services team with any questions or concerns by emailing support@urbansitter.com - and we'll be happy to help. We sincerely hope we can turn your negative experience around so you can enjoy the benefits of UrbanSitter as so many sitters do! Thanks again.
Most horrible company to use to try and…
Most horrible company to use to try and find help. They will run your credit card after you have cancelled and will not refund your money. Not to mention, these girls will apply to your job posting, act interested and then no show to interview, all to collect non employment. I do NOT recommend this company at all!!
25 March 2022
Unprompted review
Reply from Urbansitter
Hi Tyler, thanks so much for reaching out with your review. We're sorry to hear about these unwanted charges on your account and any inconvenience they may have caused. Please note that once a membership has been canceled, our system will no longer charge membership fees after the effective cancellation date. We see that you were in contact with our Member Services team yesterday. Our team will be reaching out to you privately to address the concerns listed in your review, and we look forward to speaking with you in more detail. Again, we sincerely appreciate your feedback, and we look forward to hearing from you soon.
I booked a sitter
I booked a sitter, that we kept calling after she was supposed to arrive at 7:30 am, who never responded to our voicemails or calls. I also messaged her through the app.
She was a no-call, no-show, and not responsive. This does not provide the parent the comfort of booking and knowing the sitter will show up. I am not sure how to hold this particular sitter accountable for her irresponsibility. If you book anyone with CH, around San Antonio, Texas area, I would advise rechecking to ensure sitter with CH will show. .
16 March 2022
Unprompted review
Reply from Urbansitter
Thank you so much for your review. We're so sorry to hear about your experience with this sitter on UrbanSitter so far! Reliability of our members is crucial for us to ensure a trustworthy and dependable platform and we're sorry to see this sitter didn't meet this expectation. Please know we routinely take action on member accounts in accordance with our Reliability Policy, and member reports of reliability concerns are necessary for us to learn about these experiences to take such action. Please feel free to email us at support@urbansitter.com so we can investigate further, and please let us know if we can be of assistance in the future. We look forward to your UrbanSitter experience improving as we improve your pool of sitter candidates!
I was a sitter for many years in…
I was a sitter for many years in urbansitter with multiple 5 star excellent ratings. their policy is if a sitter cancels a job due to a family emergency it is not counted against them.
they hid my profile so I could no longer express interest. when I emailed the customer service at least 10 times they completely ignored my explanation of a relatives heart attack.
16 February 2022
Unprompted review
Reply from Urbansitter
UrbanSitter is committed to maintaining a reliable platform for all, met with full integrity. We apologize that you feel the action taken to suspend your account was not fair. When a member's account is placed on hold, the member's account is thoroughly investigated by our team and the information we obtain is upheld against our current policies and precedents. We appreciate your understanding and wish you continued success in your career.
Our Terms of Service can be found here: https://www.urbansitter.com/public/terms-use
Our Community Guidelines can be found here: https://support.urbansitter.com/hc/en-us/articles/115000630368-Community-Guidelines
The sitters here are mostly looking for one off jobs and lie about experience
The sitters here are mostly looking for a one time job. I’ve used several (6) sitters who answered to a full time job and each of them signed up. But by week 3 they were gone…canceling at the absolute last minute. They all rave about how professional they are but 1 refused to keep our child’s nap and eating schedule. He was6 months old and obviously needed to eat and nap at certain times. So much so I would have to leave my office (worked from home) just to instruct her to feed him or put him down. 1 sitter blatantly ignored even that..so I had to physically take my child from her and feed him. One sitter kept interrupting me while working or in meetings to ask me permission to do everything. Even when I told her when his naps were or lunch was. She just had to ask me. Oh and there was a sitter who I booked because I had to physically go into work who text me to tell me she would be late 15 min beforehand and then had a friend come over as soon as I left and while I was out sent me a video of this friend with my exhausted looking baby(I asked her to feed him as it was lunch time as soon as she arrived and get him down for a nap) ….to which I asked “who is that with my child” then when I dropped everything to go to my child I find he was starving and saw the two women had ordered take out and did not feed my child his lunch. He was so exhausted.. I feed him and he fell asleep immediately.
We needed an experienced sitter who could take charge, plan the day while ensuring he ate and napped according to schedule so that we could work and it didn’t seem like they understood children under 1 are all about the schedules. And yet they all said they had this experience. It was just becoming such a nightmare we decided to do daycare fulltime.
8 months later we thought Oh! Maybe we can find someone for date nights and holidays. Maybe we would have luck. NOPE! First girl we booked canceled an hour before..then after I tried to be understanding I rebooked her for a few days later…she proceeded to negotiate with me the times…like I am booked you for the times I need you this isn’t a conversation. You either can or can’t. And if you can’t I will book someone else. It was so odd. I asked if she could watch my son 3-6pm while we work and get dinner ready and she asks if she can do it at 10am. What!? Like who are these people.
It really felt like none of these people recognized that our child is a human who has parents who care for him….like this is a person who is loved deeply…I actually birthed this beautiful human and yet you’re treating him like he isn’t real and doesn’t need care or to be loved. Like it’s just about getting a money for them.
With our next child we will go to a professional nanny agency where this is actually someone fulltime job with agency l/family references and proven experience
20 January 2022
Unprompted review
Reply from Urbansitter
Hi there, thank you for taking the time to review our site. We are so sorry to hear about these experiences with sitters as it is definitely not the experience we aim to provide parents. We completely understand how challenging this must have been for your family. We have a strict Reliability Policy, as well as Community Guidelines and Terms of Service, for the platform and we work daily to ensure that situations, as you experienced, are few and far between. We urge you, if you haven't already, to let our Member Services team know (by emailing support@urbansitter.com) about the sitters involved so we can investigate and take any necessary action. Again, we sincerely appreciate your feedback, and we look forward to hearing from you soon.
Read the fine print!
If they don't like your background check they hide your profile so you can't be hired. I just got scammed.
6 January 2022
Unprompted review
Reply from Urbansitter
Thank you for reaching out and expressing your concern. Please know that UrbanSitter is committed to maintaining a trustworthy and reliable platform for all, met with full integrity. When a member is removed, the member's account is thoroughly investigated by our team and the information we obtain is upheld against our current policies and precedents. While we do not disclose the exact reason as to why a member is removed, we remove members for the following reasons: accumulated reliability concerns, safety or integrity concerns, concerning background check information, and violations of our Terms of Service or Community Guidelines. Our decision to remove a member should not be interpreted as a reflection of that person's character, general reputation, or personal characteristics. We appreciate your understanding and wish you continued success in your career.
Our Terms of Service can be found here: https://www.urbansitter.com/public/terms-use
Our Community Guidelines can be found here: https://support.urbansitter.com/hc/en-us/articles/115000630368-Community-Guidelines
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