I ordered a three piece with multicolored trouser and deep red tops in a women’s large size. When it arrived it was plain grey, might have fit an 8 year old girl and was appallingly badly made. Despit... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I purchased a pair of pants in store that I absolutely loved and unfortunately lost them. I messaged the customer service them as a last-ditch effort to see if they could help me find a pair despite t... See more
I purchased a pair of linen trousers from Urban Revival and after just one hand wash the colour completely faded. I took them back to the store within a week of purchase and the staff refused to offer... See more
I’d give it a 0 if I could. I had to return an online order and of course, retail stores don’t accept online order returns. The only shipping destination available to me (based in UK) is freaki... See more
Company details
Written by the company
Urban Revivo is designed to inspire those who imagine every path as a runway, precisely because we believe they are the ones who push fashion forward. Urban Revivo is the ultimate playground for the fashionista (or closet fashionista) in everyone.
Contact info
United States
- urbanrevivo.com
2.5
Poor
340 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 21% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Again your service is wonderful.
Again your service is wonderful. The products design I like it a lot, very unique. Feedback response is very quick. Thank you again.
28 September 2023
Unprompted review
Reply from Urban Revivo
Dear Munlika,
Thank you for your love and kind words.
We appreciate your positive feedback - it makes our day and keeps us going.
Have a nice day!
URBAN REVIVO
I recently purchased from UR because I…
I recently purchased from UR because I saw this amazing dress on an influencer and the quality looked great. I was pleasantly surprised when I received my package. The dress was beautiful and then some. Definitely will be buying again.
18 September 2023
Unprompted review
Reply from Urban Revivo
Dear customer,
Thank you for your love and kind words.
We appreciate your positive feedback - it makes our day and keeps us going.
Have a nice day!
URBAN REVIVO
I received my first purchase with UR…
I received my first purchase with UR and I love the quality! The items are unique and fashion forward. I discovered UR from an influencer. The looks she wore really stood out and made me want to try them for myself. The price point is good as well. Shipping time was an expected.
20 September 2023
Unprompted review
Reply from Urban Revivo
Dear LH,
Thank you for your love and kind words.
We appreciate your positive feedback - it makes our day and keeps us going.
Have a nice day!
URBAN REVIVO
Excellent Customer Service
I purchased a unique denim dress and was very pleased with the dress and the fit. Unfortunately, the dress was damaged. I contacted UR customer service and they were quick and attentive and sent me a new dress right away. I really appreciate that they made the exchange super easy and now I feel so much more comfortable to purchase more items on their site. They earned my confidence and business. Thanks!
4 September 2023
Unprompted review
Reply from Urban Revivo
Dear Karis Jones,
Thank you for your love and kind words.
We appreciate your positive feedback - it makes our day and keeps us going.
Have a nice day!
URBAN REVIVO TEAM
I like to buy UR products because they…
I like to buy UR products because they are trendy and unique, reasonable price and quality. I want to add stores in Thailand.
22 September 2023
Unprompted review
Reply from Urban Revivo
Dear VICHAYAPON. P,
Thank you for your love and kind words.
We are a fashion brand based in China with our products designed at our design centres in New York, London, Shanghai, and Guangzhou. They are made in China and sent from China to all over the world.
Below are our online stores you can shop at your convenience:
Global Store: https://urbanrevivo.com/
Thailand Store: https://urbanrevivo.in.th/
Singapore Store: https://urbanrevivo.sg/
We also have physical stores in Thailand, Singapore, and The Philippines.
We appreciate your positive feedback - it makes our day and keeps us going.
Have a nice day!
URBAN REVIVO
I had purchased for 4-5 times
I had purchased for 4-5 times, very fast shipping!
22 September 2023
Unprompted review
Reply from Urban Revivo
Dear Jenny,
Thank you for your love and kind words.
We appreciate your positive feedback - it makes our day and keeps us going.
Have a nice day!
URBAN REVIVO TEAM
I have purchased twice
I have purchased twice, one item came in a few days while the other arrived after a few weeks. For me it wasn't a big deal as I didn't need it right away.
Shopping with the app is seamless. There are no drawbacks that I've experienced so far as I am a new customer.
Urban Revivo is now one of my favorite stores.
18 September 2023
Unprompted review
Reply from Urban Revivo
Dear Tee Gee,
Thank you for your love and kind words.
We appreciate your positive feedback - it makes our day and keeps us going.
Have a nice day!
URBAN REVIVO
I bought a pair of silver-colored…
I bought a pair of silver-colored earrings from the Urban Revivo website. The color of the earrings appeared silver-colored, and the description said "silver." However, the actual earrings are more of a rose gold color, and not at all silver-colored. I was disappointed in the purchase.
9 September 2023
Unprompted review
Reply from Urban Revivo
Dear Nancy Root,
Thank you for contacting us and sorry for any inconvenience caused.
Your order is being processed by our colleagues and we have sent you an email. Kindly check your inbox or junk. We're looking forward to your response.
Please do not hesitate to contact us via these options any time you require assistance:
https://urbanrevivo.com/pages/contact-support
We will work on answering your questions as soon as possible and will be happy to help you at any time.
Best regards,
URBAN REVIVO TEAM
Sizes do not work, the crastmanship of clothes is cheap in the cut and in the stitching.
I originally bought a medium size even though I always wear small. It was too small. I asked to return or exchange for a bigger size. The same story, they are too small. Now I have 4 pieces of clothes that I cannot wear and the quality is not great. Waist of my time, money and the resources of the company that makes these pieces. I will not buy anything else and I do not recommend it. This is so wasteful, I cannot believe it.
23 August 2023
Unprompted review
Reply from Urban Revivo
Dear Tatiana,
We are sorry to hear about your frustrating experience and this is definitely not what we wish to create for our customers.
We will do our best to ensure that the products shipped to our customers are in their best condition. If your product turns out to be defective, we seek your cooperation to provide us with the following:
1) Photos of the front and the back of the package;
2) Photo of the defective item;
3) Photo or video and a detailed description of the problem;
About the size, since the material of each piece of clothing is different, the size of the corresponding size will also be different. We recommend that you refer to the size chart of the corresponding product when purchasing.
After we hear from you, we will get back to you with the best solutions available within 48 hours.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest you reach out to us via the following options:
https://urbanrevivo.com/pages/contact-support
We will work on answering your questions as soon as possible and will be happy to help you any time.
Best regards,
URBAN REVIVO
Soooo small
Good quality, fast delivery, BUT…
RUNS SUPER TINY!!!!!!!!!!!!!!
I normally wear US size M but this size L from US feels like S or XS!!
Cant wear it and hard to return this final-sale US parcel in Canada :(
25 August 2023
Unprompted review
Reply from Urban Revivo
Dear Chen,
We are sorry to hear about your frustrating experience and this is definitely not what we wish to create for our customers.
Since the material of each product is different, the size corresponding to the size will also be different. We recommend that you refer to the size chart on the product page when purchasing.
We do not have return warehouse in Canada now, but we will keep trying to do it. Thank you for your understanding.
After we hear from you, we will get back to you with the best solutions available within 48 hours.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest you reach out to us via the following options:
https://urbanrevivo.com/pages/contact-support
We will work on answering your questions as soon as possible and will be happy to help you any time.
Best regards,
URBAN REVIVO TEAM
I really like my blue jeans dress and…
I really like my blue jeans dress and it was well made and I got lots of compliments. It took a long time for me to get the item was the only drawback.
25 August 2023
Unprompted review
Reply from Urban Revivo
Dear Joy,
Thank you for your valuable suggestion.
We appreciate you taking the time to inform us on how we can better serve our customers.
Due to some exceptional circumstances beyond our control (i.e. delays caused by slower Customs procedures, import restrictions, strikes or natural disasters), sometimes, your order will be delayed for a few days.
Your opinions matter, and we will always be happy to hear from you.
If you have any further suggestions or require our assistance, please do not hesitate to contact us via these options:
https://urbanrevivo.com/pages/contact-support
Best regards,
URBAN REVIVO Team
I had a very positive experience with…
I had a very positive experience with this company, and my dress is absolutely gorgeous. The shipping was on the slow side however the dress was worth the wait.
23 August 2023
Unprompted review
Ordered wrong size but awesome experience!🤔
It’s my first time ordering from Revivo not being familiar with the sizes I ordered the wrong sizes and unfortunately as a result I had to return them. However the material was great, and customer service is top notch. Will definitely order from Urban Revivo again. Thank you!😊
18 August 2023
Unprompted review
So, Shipping was fast.
So, bag arrived fast. I am not crazy about quality of the bag. I was expecting something quite amazing. In my opinion you can buy better quality product with this price. Mostly hated color of the chain, it is yellow. But it was described as gold.
22 August 2023
Unprompted review
Reply from Urban Revivo
Dear Tako Tsimakuridze,
We are sorry to hear about your frustrating experience and this is definitely not what we wish to create for our customers.
We will do our best to ensure that the products shipped to our customers are in their best condition. If your product turns out to be defective, we seek your cooperation to provide us with the following:
1) Photos of the front and the back of the package;
2) Photo of the defective item;
3) Photo or video and a detailed description of the problem;
Due to shooting lighting problems, some objects may have slight color difference, but generally speaking, the color difference will not be too big
After we hear from you, we will get back to you with the best solutions available within 48 hours.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest you reach out to us via the following options:
https://urbanrevivo.com/pages/contact-support
We will work on answering your questions as soon as possible and will be happy to help you any time.
Best regards,
URBAN REVIVO TEAM
Very fashionable clothes
Very fashionable clothes. Customer service was great and I will order from them again in the future
20 August 2023
Unprompted review
FASHION/TRENDS
Urban revivo knows about fashion/trends and quality, urban revivo knows how to make you look elegant at an excellent price with lot of Chanel vibes 🤍
17 August 2023
Unprompted review
Love the items I ordered
Love the items I ordered, the quality of the material was on point.
10 August 2023
Unprompted review
Reply from Urban Revivo
Dear Renuka,
Thank you for your love and kind words.
We appreciate your positive feedback - it makes our day and keeps us going.
Have a nice day!
URBAN REVIVO TEAM
Great product & service
My first time purchasing from Urban Revivo and it was a good one! Item arrived timely and was above expectations. Customer service was very responsive when I wanted to remove an item from my order on the same day. Thumbs up!
21 July 2023
Unprompted review
Reply from Urban Revivo
Dear LIEW,
Thank you for your love and kind words.
We appreciate your positive feedback - it makes our day and keeps us going.
Have a nice day!
URBAN REVIVO
We appreciate your service and will buy…
We appreciate your service and will buy from you again.
26 July 2023
Unprompted review
Reply from Urban Revivo
Dear customer,
Thank you for your love and kind words.
We appreciate your positive feedback - it makes our day and keeps us going.
Have a nice day!
URBAN REVIVO TEAM
Amazing Quality….Slow Shipping
The item I received is absolutely gorgeous and a dress that I’ll put into my capsule wardrobe. The denim is off great quality and the detail of the buttons are that of something I would expect on a more expensive item. I’m in love with my denim dress. I’m only giving them 4 stars because of shipping. The dress was a preorder for my size (the dress runs small) but the length off to it took to receive it was a bit long. It took about 10 days to receive from the time it was actually shipped. That still won’t stop me from shopping with them lol.
25 May 2023
Unprompted review
Reply from Urban Revivo
Dear Ebony Monique,
Thank you for your valuable suggestion.
We appreciate you taking the time to inform us on how we can better serve our customers.
Due to some exceptional circumstances beyond our control (i.e. delays caused by slower Customs procedures, import restrictions, strikes or natural disasters), sometimes, your order will be delayed for a few days. You can refer to the size chart on the specific product pages because the different materials of each product, the corresponding size will be different.
Your opinions matter, and we will always be happy to hear from you.
Best regards,
URBAN REVIVO
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.