Urban Movers Reviews 14

Review for Urban Removals

Urban Removals is an absolute disgrace and the worst service provider I have ever encountered. They deceptively collected money from me, failed to deliver on their promises, and left me stranded. This company operates unethically and with zero professionalism.

Their shady insistence on collecting cash raises red flags about their operations and blatant disregard for the laws of the land. It feels like their primary goal is to scam unsuspecting customers rather than provide a legitimate service.

Avoid Urban Removals at all costs! They are crooks who thrive on deception, and trusting them will only lead to frustration and loss. Stay far away and save yourself the hassle and financial loss.

Urban Movers made my move seamless and stress-free. The team was punctual, professional, and took great care of my belongings. Their customer service was excellent, and the entire process was well-organized. Highly recommended for a smooth moving experience

I’m writing this as I wait for who know how long more. I’ve been waiting since 9am and it’s now 1:40pm and the driver has stopped answering his phone to just let me know his where about. I’ve called the supposedly manager Sam, and he lies about when and where his driver is. Don’t use this service.

The two gentleman that helped us move were incredibly professional, timely,prompt, good communication and got the job done swiftly

WOW. I have moved probably 10 times in the past 7 years and I have never had such a good experience with movers. Micky and team came on a Friday (45 min early), and spent 6 hours packing up all of our stuff into boxes and moved out all of our furniture in the pouring rain, keeping everything protected. On Saturday morning, they delivered everything (again in the rain) and after a few days of unpacking I have yet to find ANYTHING broken or spilled or damaged. It’s notable to mention that when the guys were packing they find an envelope of cash in a drawer we forgot about - Micky immediately called me over to give it to me. This company knows what they’re doing, and they are doing it well! If you are looking for movers with precision, expertise, and integrity… look no further!

WORST MOVERS EVER WARNING DON’T USE THEM they broke, chipped, scratched and damaged all my furniture they charged me over a grand for a 2 minute drive move as they are so slow and they had a brother visit so 1 stopped working and spoke to his brother for around 45 minutes and only 1 guy was working going to VCAT as my furniture was brand new now damaged not that they care I was told by Lisa everything will be protected with bubble wrap and blankets they were asking me for cling wrap i had nothing I was moving out they dragged all my mattresses and couch through the dirty truck I can’t believe they are still in business

Keep away from this deceitful lot. Took a $200 deposit with a promise to cart the furniture within 2 weeks. I rang several times without success. Then a promise of picking up the next day which never happened. Had to use another carrier and my deposit was not refunded!

Absolute disgrace of a company. Booked in for 9-10am, waited until after 10am only for me to call them and said they had to cancel due to a "driver in critical care". LIES. Couldn't even keep up with the lie as the reason for not completing the job had changed twice after. Then they said they could do 7-8pm. Drove back to the property in peak hour traffic for an hour. Got a call from the movers AT 7PM AFTER GOING BACK and said they were cancelling AGAIN. The biggest lie is their slogan, "the trusted movers". Couldn't be further from the truth.

- Zero care factor
- Untrustworthy
- Poor communication
- May be a scam

DO NOT USE URBAN MOVERS
Save yourself the headache and the stress

DO NOT USE!! Stay away from Urban Movers if you want peace of mind.

Engaged them for a direct pickup and drop-off from VIC 3037 to QLD 4305 on 10 Jan 2022.

Based on my interactions with this company, they are scammers or fraudsters that are unable to offer advertised service. See also reviews for Cheap Interstate Movers in ProductReview.

Cheap Interstate Movers and Urban movers seem to be the same as their contact numbers, registered address, trucks, people all seem to be connected and the same. Some of the registered/advertised addresses are houses and the residents claimed no associations with the business. I have called contact numbers listed on Urban Movers and Cheap Interstate Movers. They were answered by the same people.

No show on confirmed date (10 Jan 2022) attributing to misunderstanding despite the fact there was clear communication and confirmation from the company by email. They committed 2 days later and no show attributing to drivers being infected with Covid. On Day 3, they picked up household items for direct delivery (as that was the only agreed services I engaged CheapInterstate Movers for) to QLD.

On Day 4, they demanded double the agreed amount attributing to extra m3 volume. Also, they were not providing any definite dates for delivery (except for some verbal promises and avoiding sending any email to confirm the same). Despite the fact that I never agreed for them to store any of my household items, they held my items ransom for about 14 days - violating all terms of agreement, ignoring requests to return my property.

We had travelled into QLD, stranded - unable to move into the QLD property as we were deprived of our household items. They refused even to return it back to the pickup address as they seemed incapable of delivering items to drop off location. They deliberately tried to have limited email communication to avoid any evidence.

On 14th day, I had to get my household items returned back to pickup location paying off the demanded ransom (i.e. 20% of agreed amount) since I was unable to vacate the property in VIC or move into the one in QLD as all my household items were being held unsafely by Cheap Interstate Movers for 14+ days. Despite requesting an invoice/receipt for this payment, they haven't provided it yet increasing my doubts on this being a scam business.

Despite me trying for amicable settlements to resolve and their unwillingness have led me to have serious doubt on their ability to do interstate move of household items for any consumer.

Some items were lost (stolen) and damaged when they returned items back to pickup location. I am still pursuing disputes and complaints with the authorities demanding justice for me as a consumer.

I hope my review here helps consumers looking for being tricked by these scammers / fraudsters. If you look closely you can recognise most of the good reviews/testimonials are submitted by the company associates and friends - not real customers.

I have attached pictures of the truck that took my household items to show that Urban Movers was also associated with my move. Drivers on Urban Movers truck demanded the final payment to drop off back at pick-up location (i.e CHARGED FOR NO SERVICE) to Urban Movers bank account or threatened to take items back.

If I could give half a star, I would! The service I received was terrible every step of the way. I had a move booked and a clean on this property and none of it went smoothly - this didnt seem to matter to the company at all. The guys booked to do my move were nearly 2 hours late with no explanation, and were quite rude when I rang to see if they were on the way. They tried to charge me for an extra hour of work they hadn't done. They damaged a fence at the new property when driving into the driveway, which still hasn't been fixed (something I will now have to arrange). The cleaners I had booked didn't turn up not once, but three times!!!!! The first time I rang to see where they were, I was told they were too busy on other jobs so couldn't attend mine, even though I had a booking?? The second time I was told they would meet me at the property where I sat in the car (it was the coldest night in Melbourne!) at 7pm and again a no show due to them being too busy!!!! I was then told they would meet me the next morning at 7am and again, no one showed up. This time a van had broken down and all other staff were booked. But a no point was a solution offered!!!!! Then I had to follow up on the damaged fence as no one had contacted me about it. I sent photos of the damage and was told a handyman would come to fix it. They were booked for last saturday at 12pm and I was told they would ring at 11am to let me know they were on the way. No phone call came so I had to ring. The extremely rude handyman told me he wasn't coming because the company hadn't booked him in for the saturday. So I had to ring the company to follow up. Then he called and told me he would attempt to still do my job on the saturday but in the evening - how do you properly render in the dark!!!! I got a text to ask what colour was needed, even though I was assured by the company they had all the relevant details. Then he called to say he wasn't coming at all, so again my time was wasted. Then I got a phone call to say someone would come sometime the following day. By lunchtime that day no one had arrived and no one had called to give me a time the job might be done. So i cancelled the job as I had had enough of my time wasted and couldn't trust such unreliable service!!!!! So now I have to deal with it. One of guys who did the removal job was rude and intimidating and the whole experience has been very stressful. I couldn't recommend this company to anyone. Just terrible!!!!!

The guys were good on time did a great job