I never write reviews but saw the need to after reluctantly ordering from urban jungle after seeing negative reviews. I had zero problems , order was shipped same day came earlier then expected with D... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Grazie a Urban jungle sono possessore di un nuovo paio di Jordan + Gore Tex,pronto per affrontare le prossime stagioni avverse, l'inverno sta arrivando..
Company replied
There's a lot to like about this shop: they have an excellent selection of trainers, at extremely competitive prices, as well as a quick and responsive customer services team. Two small gripes which... See more
At first I was hesitant to buy from this store due to the mixed reviews. However I decided to give it a try (with paypal). I was looking for some specific Nike shoes that were not available in my size... See more
Company details
Written by the company
L'Urban Jungle Store è un punto di riferimento per gli appassionati di sneakers in Italia, offre una vasta gamma di modelli esclusivi, dalle edizioni limitate ai classici intramontabili. Le sneakers non sono solo calzature, ma un simbolo culturale che riflette lo stile e la personalità di chi le indossa. Tra sneakers esclusive e capi d'abbigliamento innovativi, Urban Jungle si distingue per la sua capacità di intercettare le ultime tendenze globali, rimanendo al contempo fedele alle radici culturali dello streetwear. Questo approccio rende lo store una meta imprescindibile per chi cerca di esprimere se stesso attraverso la moda urbana contemporanea.
Contact info
4.4
Excellent
598 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 31% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
👍👍👍👍👍👍👍👍👍👍❤️
4 February 2026
I was ordering original Nike shoes but…
I was ordering original Nike shoes but it's not original.
13 January 2026
Excellent service.
29 December 2025
You send me my order in 2 packages…
You send me my order in 2 packages after I informed you. You don't even apologies me about the mistake and inconvenience, your customer service agent was so rude and unprofessional. My first and last purchase here
7 January 2026
Very good everything the product was amazing and dilivery was very good and fast
Good product good dilivery
Very happy with everything
Fast response from shop
In general very happy 😃
29 December 2025
Great experience!
Was a good price, i was concerned about delivery time being in a different country, but the delivery was super quick. I only waited a few days. Will be back for sure!
13 October 2025
Too late and not good quality
25 November 2025
Extremely disappointing first experience: wrong item + defective product and no response
This was my first purchase with Urban Jungle, and unfortunately everything went wrong. I ordered a pair of Converse, but they sent me the wrong size. I immediately contacted support and sent photos, but received no response for days.
Meanwhile, the second pair I purchased, developed defects after only 4 days of use, both shoes started to come unstitched. I also reported this issue with photos, and again, no reply.
Two products, two problems, and zero customer support. One pair was a gift, the other for personal use and neither can be used as intended.
Extremely frustrated and disappointed. I just want a solution, but I’m being completely ignored. Not the experience I expected at all.
21 November 2025
Unprompted review
My number was written incorrectly in…
My number was written incorrectly in the parcel and I haven’t received anything yet
27 November 2025
Disappointed
Even tho there was excellent discount on Urban Jungle website ,I ordered total of 300e where I paid 40e shipping!! After 10 days ,they still didn’t even send package! I expect to receive package after 2 days for price of 40e shipping not to wait 2-3 weeks for it! Disaster!
26 November 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.