Urban Bike Tech Reviews 

Urban Bike Tech is an awesome company that sells amazingly effective products. I had a beloved custom touring Rodriguez that had Pitlocks on the dropouts, the seatpost, and the headset. Someone broke into my garage and stole the bike, and when it was miraculously recovered two and a half years later, other components were missing, but the original wheels, seat stem, and handlebars were still there! Someone definitely beat up the frame and the Pitlocks trying to get the wheels off, but the Pitlocks held. I contacted Urban Bike Tech in order to replace the Pitlocks. Customer service was stellar--professional and responsive, quick with fulfilling and shipping the order, and they even gave me a discount on replacements! I'm a customer of both Pitlock and Urban Bike Tech for life.

Jason at Urban Bike Tech goes above and beyond customer SERVICE! It is pretty amazing how quickly he responds to questions with knowledgeable and thorough answers. More importantly, the products are what you want to give you piece of mind knowing your bike is safe

Fast shipping, no nonsense. Very satisfied.

4th purchase. Jason still answers my questions timely, and has provided great customer service through all four purchases. Awesome company!!

Solid lock, super fast shipping even with having to make a match to my other set.

Quick service. I’ll consider ordering from them again.

Genuinely had a wonderful experience shopping through Urban Bike Tech. Jason emailed before shipping my order to verify everything was correct. My items arrived undamaged and are exactly what I needed. Thanks Urban Bike Tech!

Shipping was a little slow, “shipped” Saturday, but didn’t really ship until Tuesday. Arrived Wednesday. It only had to go from San Francisco to Berkeley, under twenty miles. A pickup option might have been nice.

Great product. Came with two keys and only the parts I needed. At least two keys are a must because removing it without a key will be destructive. And the key is very small and easy to lose.

Excelent costumer Service, Fast Delivery

Amazing personal customer service. My bike is safe and operational once again!

Despite difficult customs delays, Jason provided thoughtful and kind customer service. Thank you!

The key was sent promptly and it’s the specific one that I needed.

Jason at UBT was very resourceful in helping me with a customized order to fit my new ebike. Everything arrived in one package, and the fit is perfect. Thanks again!

Fast shipping. Great products and great attention to detail.

Glad there is something like Urban Bike Tech for those who want security for not just their bike, but for the other critical components of the bike.

Great experience with Jason. All my questions where answered
swiftly. This was the only site where I was able to everything that I needed from Pitlock. After I received and installed the items, I had a follow up question and Jason had the answer as to proper tightening.
That may sound simple but the answer to that question is very important and could not be satisfactorily found anywhere on the web.

Highly recommend the pitlocks. Feel much better leaving my bike out with them on. And the shipping was quick. Thumbs up.