Responded quickly and followed through with overnight shipping me a replacement wheel lock key. My experience with them was perfect - they saved my bikepacking trip from being canceled.
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See what reviewers are saying
Jason was fantastic! I just bought my first bike and was struggling to find locking skewers that would fit it (the frame lacks the usual dropout notches). Jason called me back, calmed me down, and wal... See more
Excellent customer service at Urban Bike Tech! There are times when questions regarding fit aren’t black and white as was my situation with seatpost and steering tube security locks. Not only was I p... See more
The Urban Bike Tech team were awesome about recommending exactly the right pitlock for our two bikes. And when one of the locks had trouble due to the strange shape of my seat post, the team made the... See more
Company details
Written by the company
Your authorized North American Pitlock Dealer, proudly serving the United States and Canada since 2006. Find the right Pitlock products to fit your needs: locking skewers for bike wheels, Pitlocks for seatposts, topcap locks for forks, brakes security bolts, Pitstopper allen bolt plugs, Pitlock solid axle nuts, and more.
Contact info
470 Schooleys Mnt Rd , Suite 194, 07840, Hackettstown, United States
- (800) 704 - 8310
- info@urbanbiketech.com
- urbanbiketech.com
4.7
Excellent
278 reviews
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Great service and fantastic service.
It is especially great for products which is hard to get. I really enjoy the service that these guys offer.
26 August 2021
Unprompted review
All's well that ends well
Order was placed during internal inventory process, so fulfilment was going to be delayed 5 or 6 days. However, the order was upgraded to USPS overnight and delivered when needed. Thank you.
19 August 2021
Great service and I’m happy with my purchase.
I’m happy with these pitstopper things. They fit into my bolt heads and don’t seem to be likely to fall out. I’ve already ridden around a handful of times. They also come with a spare, I suppose just incase you lose one, which is awesome! These things are a great invention! I feel a little less concerned when I leave my bike locked up in the city.
13 August 2021
The parts I wanted at a fair price and…
The parts I wanted at a fair price and wicked fast shipping.
Thanks much!
12 August 2021
Still using the key I ordered six years…
Still using the key I ordered six years ago. I’ve ordered new skewers and accessories here and there since then, and shipping is always at lightning speed.
1 August 2021
Great service!!!
Jason answered all my pre-purchase questions and also offered some assistance with the head post that I wasn't even thinking of.
28 May 2021
Fast and informative
28 April 2021
Urban Bike Tech is awesome!
Urban Bike Tech is a USA dealer of high quality Pitlock products, website is informative & easy to use, & they provide fast & free shipping in the USA. They got my exact order here to Ohio in 3 or 4 business days. I have no complaints.
18 April 2021
Combine Pitlock.
Redundant security measures are needed for protecting any bike and it's parts. Combining my Abus 540 U lock with my Pitlock quick release wheel locks and head lock, provides an efficient way to secure my bike, traveling with minimal bulk and weight.
Shout out to Jason for providing great customer service and support.
13 April 2021
Customer service rocks
For whatever reason I completely messed up my order. I had no idea until customer service called me and said that they thought my orders seem strange and did I want to double check it with them before they proceeded. I’ll do a follow up review concerning products but as far as customer service ... there on top of their game
6 April 2021
Simply Superb!
Quick, easy, clear communication. The expertise was so appreciated it almost went unnoticed. Thanks Jason for being so quick and expert with your knowledge!
2 April 2021
Good service.
31 March 2021
Prompt shipping of the correct item for…
Prompt shipping of the correct item for a reasonable price. Thanks!
11 March 2021
Super easy to order and lightning-fast…
Super easy to order and lightning-fast delivery. Love it!
26 February 2021
I've been a Pitlock user since 2014 and…
I've been a Pitlock user since 2014 and got my set for Urban Bike Tech. I initially had a hard time locating my keycode to from my previous purchase. Jason was very patient, and with some searching and inquiries (he was very quick to respond as well!), he found my keycode assigned to me for the past 7 years! How cool was that!
This is my 2nd purchase from Urban Bike Tech, and I just completed my 3rd. Awesome service! Thanks again! Til Next time!
8 February 2021
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