Urban Bar Reviews 1,141

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the glassware, noting its beautiful design and durability. Many consumers highlight the efficient and prompt delivery service, often receiving their orders quicker than expected and finding items to be very well-packaged. The overall service is frequently described as exceptional, with a smooth ordering process and helpful communication. However, some customers reported receiving damaged items, such as shattered or chipped glasses, despite good packaging. A few other people also felt that the delivery service, specifically FedEx, was slow and inconvenient, with long delivery times and a lack of specific time slots. Additionally, some reviewers mentioned that certain glasses had slanted or bent stems, which affected their aesthetic appeal and usability.

What people talk about most

Product

Consumers find products to be of high quality and well-designed. Many reviewers praise the aesthetic appeal... See more

Quality

People report positive experiences with quality. Customers consistently praise the high quality of the... See more

Delivery service

Reviewers express satisfaction with the delivery service. Customers frequently highlight the speed of... See more

Service

Clients share positive opinions on service, consistently praising the excellent and professional assistance... See more

Order

Customers consistently note positive experiences with order. Many reviewers found the ordering process easy... See more

Based on these reviews

Rated 5 out of 5 stars

The glasses are beautiful and all I hoped for. Sadly a gin ballon arrived with a shattered stem eventhough they were very well packed and padded. I emailed Urban who got back to me almost immeadiatl... See more

Company replied

Rated 5 out of 5 stars

Great professionals, as usual. Not only when goods arrive in good conditions, but also when some items arrive damaged. Refund or replacement happens swiftly and with great manners during the process.... See more

Rated 5 out of 5 stars

Can’t recommend urban bar enough. I bought 1910 glasses, it was a very big order for my new bar. They came within 48hrs, updated every step of the way. Two of the stems of the wine glasses were broken... See more

Rated 5 out of 5 stars

The glasses were very well packed and arrived safely. Urban bar glasses have some of the best designs in the cocktail world imo. Had a great experience with the Urban bar customer support over a minor... See more

Company replied


Company details

  1. Caterer

Information provided by various external sources

Premhttps://s3-eu-west-1.amazonaws.com/tpd/logos/5a2ff8cab894c9021446e92c/0x0.png?cache-bust=1582199619160ium glassware and barware designed by Urban Bar. B2B Branding and Bespoke Design services available to the UK and Europe.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Bought as a gift

I bought this for a present from a list so it wasn't my choice. However, the item arrived on time and in good condition, so what I needed for a choice of present. The person it was for was very pleased. For me, it was easy to order and a worry free experience.

13 October 2025
Rated 5 out of 5 stars

Urban Bar offers exceptional cocktail…

Urban Bar offers exceptional cocktail products with refined, high-quality designs that make ideal gifts for both men and women. Delivery was perfectly on schedule, and the packaging was immaculate, reflecting the company’s commitment to excellence. I highly recommend Urban Bar and look forward to ordering again in the future.

16 September 2025
Rated 5 out of 5 stars

Lovely Nick and Nora glasses

Lovely Nick and Nora glasses, a good weight in the hand and nice price too. Looking forward to road testing them and my Boston shaker. All well packaged and promptly dispatched.

8 September 2025
Rated 5 out of 5 stars

The glasses are beautiful and all I…

The glasses are beautiful and all I hoped for. Sadly a gin ballon arrived with a shattered stem eventhough they were very well packed and padded. I emailed Urban who got back to me almost immeadiatly and offered replacement or a refund, I opted for a replacement that arrived within a couple of days.
With my experience I cannot fault them as a company and as a final comment the 1910 range are amazing, especially the stemmed beer glass.
I will be using Urban again.

18 August 2025
Urban Bar logo

Reply from Urban Bar

Thank you so much for your feedback. We're very pleased to hear that you have received the quality of customer service that we always strive to provide.

Rated 5 out of 5 stars

Beautiful glasses and great customer support!!!

The glasses were very well packed and arrived safely. Urban bar glasses have some of the best designs in the cocktail world imo. Had a great experience with the Urban bar customer support over a minor issue. Would highly recommend buying from them!

18 August 2025
Urban Bar logo

Reply from Urban Bar

We're very pleased to hear that you are happy with our products and customer service. It is something that we pride ourselves on, so your feedback is much appreciated.

Rated 5 out of 5 stars

Ginza tall highball glasses

I love these glasses, great quality, thin rimmed but a good weight to the glass. They look classy and are lovely to drink out of, good price too!

18 August 2025
Urban Bar logo

Reply from Urban Bar

This is great to hear, thank you so much for your feedback. We pride ourselves on the quality of our products and love to hear about our customers enjoying them.

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