Urban | Massage & beauty at home Reviews 2,949

I’m 5 months pregnant and still fairly active, so I was a bit particular about who I booked. Georgiana put me at ease straight away and quickly picked up on where I hold most of my stress. She adjust... See more

So far I have had two massages from massage therapists through Urban. My sister in law bought me a £100 voucher. One was in London where I live, and I booked the other in Birmingham when I was there v... See more

Fantastic massage. Attention to detail after we spoke on what I needed. I can’t recommend this masseuse enough honestly slept all night through! He even taught me a technique that I have started imple... See more

I've had many massages before and even had 3 in december alone, but this massage was truly one of the best I'd ever experienced. She worked my knots gently, and paid much attention to my body so that... See more

I booked a physiotherapist session this morning with Nazrul for a painful hip and leg. What an absolute pleasure to meet this young man , he was professional, knowledgeable and he gave me some homewor... See more

I booked a massage for my birthday with a woman called Kerry D and whilst waiting for the massage I realized that she canceled the booking literally the day before in the evening. They did not give... See more

I had been suffering with a prolonged migraine and tension headache and in need of relief I booked a same day evening body and scalp massage. I explained these symptoms to my therapist Judy who sugges... See more

Absolutely incredible massage! I feel like a completely new person. She was so knowledgeable and intuitive, and she found exactly the areas that needed the most work. One of the best massages I’ve had... See more

Super easy booking. Great to see reviews of different masseuses. Very professional. Loved being able to track the masseuse on their way over and all money is done in the app. Overall easy and reliable... See more

I had a back injury that needed urgent care. I was able to book a physio to my home within 90 minutes and was attended by Heenaben. She was extremely professional, knowledgeable and helpful and immedi... See more

Jess is courteous and professional. She arrived promptly. She is chatty and interested. By day she is a NHS physiotherapist so very knowledgeable. She gave suggestions and followed up with a clear set... See more

Another amazing experience with this massage therapist. She was punctual, very pleasant, and had excellent communication skills from the start. She really took the time to understand my body’s nee... See more

I got exactly what I wanted out of the massage. I would highly recommend Amy for anyone looking for a targeted massage to address any sports related soreness/stiffness and general relief. She gave me... See more

It was nice to have a massage at home, the massage therapist was very skilled, she had all the equipment - even music. Definitely something I will be doing again. One note - you do need the space for... See more

Deliah was perfect - so lovely and put me at ease completely. Her technique is the perfect blend of technically knowledgable and relaxing. Every touch felt like it was working magic! I couldn’t have l... See more

Appointments are always available at times that suits me. I have used Urban for years and have never been disappointed with my massages or any other treatments that I have had. They are always friend... See more

I feel very sorry for the therapists on this booking platform. The support and system is shocking. They take a huge commission for the privilege to be on their platform yet offer both the client and... See more

I booked a home visit with Aj specifically looking for relief from sciatica and lower back tension, and it turned out to be the best deep tissue massage I have ever had. I needed a total full-body r... See more

Really lovely facial by Bianca, she was really professional and gave lots of advise. She arrived on time and used Elemis products which i love, i would certainly book her again for a facial.

Late cancelled and terrible service. Massage cancelled apparently 3 hours before but no notification was sent to my app and no text. I’m sat here in my robe waiting for my therapist to turn up... See more

Not sure what to make of this company, they send me an awful lot of emails - I do remember having a good massage from them some months back...

Had great massages for 6 years until 1 pro that wasn’t very good. I complained and Urban responded straight away but then when I responded to their email it was ignored. Spent over £1400 in 6 years an... See more

Fantastic massage! She really honed in on the spots that were giving me trouble without me saying anything, showing great knowledge and technique. Both relaxing and therapeutic!

Really easy to book an appointment, although sometimes it tells me that there are no appointments when there are appointments available. Hajnalka is amazing, very caring and just the right amount o... See more

David has treated me a few times now on different areas of my body, always with great results. David has an excellent patient manner and his communication is really clear, he instantly put me at ease... See more

My stress-relieving massage with Aisha was excellent. She was prompt, friendly and super calm. She listened carefully to what I needed and gave me the most relaxing massage I’ve ever had. Would highly... See more

There are professional therapists elsewhere who do a formal consultation and take consent. Hopefully this review will reconsider their recruitment policy. One for the onboarding team. The couch wa... See more

Danielle was exceptional keeping me informed when making her way. The massage was perfect, the pressure used was exactly what I needed. You will not be disappointed if you book her.

First massage was great, second was a bad experience. Masseuse never showed up, and customer service on the Urban website was really bad. No apology, no explanation, just a no show. Got a full refund... See more

I love not having to travel home after a massage & being in full control of heating/noise levels. I often use Urban when all the local salons are closed (Monday's). So convenient & easy to use.

Urban has just cut therapists’ pay by around 20%, blaming it on “rising global costs”. Meanwhile thousands of therapists already give nearly half of their fee to the platform just to be able t... See more

I had a great experience with Carola K. She came to my home and was extremely professional, knowledgeable, and attentive throughout the session. What I appreciated the most was her positive and enco... See more

Rose was absolutely amazing. From the moment she arrived, she was kind, professional, and very attentive. She gave me an excellent therapeutic massage — she immediately identified the areas where... See more

Bought for my partner. It was his first at home massage and he was a little anxious as he's used to spas. He absolutely loved it. Said it was one of the best massages he's ever had. Would highly recom... See more

I've been a customer for nine years. The best concept, the most convenient app, the greatest massage therapists—no complaints. Truly perfect and a fantastic enhancement to my life.

She was excellent at communicating what she was doing and making sure the pressure levels were right for me. Also great attention to detail and she found all the knotted spots. Excellent masseuse.

The lady was very professional and easy to talk too. She asked questions about any health issues. How much pressure would I prefer. Threw the treatment asked if I was ok and if I was comfortable.

Was a little hesitant on how good the therapists would be but they were great! Urban clearly hires experienced professionals who also work outside in spas and with private clients. Whether this can co... See more

Perfect at home service - I love booking a massage at home without needing to leave or commute anywhere afterwards. My masseuse is always attentive and helps reset my body in the best way

Practitioner Dermott was booked through Urban.co. He is very professional, patient and caring. I felt relieved straight away after the treatment. Thank you so much

Excellent 2 hour deep tissue massage today. Lovely therapist, hugely impressed. Nicole really knows her craft.

Beautician was experienced and friendly. Booked in for eyebrow and and chin waxing and it actually felt therapeutic. Would recommend Debay again snd the booking process was quick/simple.

Amazing massage, very professional. My muscles are more relaxed! I will book again soon! Many thanks Danielle!

Great experience using the app to book a Osteopath sessesion. Easy to use and you can choose your expert based on reviews and their profile.

It's so easy to book exactly what experience you'd like at the time that suits you and the service is incredible.

I paid for a Thai Oil Massage and paid in addition for 3 12 minutes of Neck, Feet and Scalp. Didn't feel received value for money for the 3 additions. However, the 60 minute massage was very good.

The massage was really good but I asked for a relaxation one. The lady pressed all the knots out from my back. Two days later I had really bad back and leg pain. My sciatica got triggered and I am in... See more

Excellent service. Booked at-home sports physio massage with Raffaelle who was fantastic. A complete pro. Thank you!

Disappointing pay cuts for therapists in a cost-of-living crisis I am writing this to highlight the recent, deeply unfair changes Urban has made to therapist earnings. For years, many dedicated th... See more

I had a great massage from Ioan. He was really responsive to my needs; worked deep on areas I asked him to and more gently on areas that were tender. He checked in intermittently to see that I was hap... See more

Always happy with my massage sessions. The added bonus is that I dont need to face the outside world after a relaxing massage :)

Very straightforward app to use. I have used Urban a few times and I havenever had any problems. Therapists are professional, reliable and good! Would recommend.

Such a relaxing facial. Was a facial, head, neck and upper back massage rolled into one. So good! My skin has been amazing since

Shahin did an amazing job. He asked health question and injuries. Was very attentive and provided excellent treatment. Would thoroughly recommend.