Couldn’t recommend the deep tissue massage with Piotr highly enough! Very professional, friendly, polite and responsive - he was more than happy to be flexible on time too (I had to push it by 30 mins... See more
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We had a very rewarding time with Justyna who was very skilled, kind, responsive and knowledgeable. She shared a lot of great advice while carrying out our treatments. I don’t know how she mana... See more
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Elliot was professional, calming and generally great vibes- and gave a foot massage that sent me to sleep. He brought a candle, room scents and used aromatherapy oils creating an amazing atmosphere cr... See more
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Aster was absolutely wonderful. She was incredibly kind, professional, and attentive throughout the whole experience. I was extremely tired and had a lot of pain and tension, but she knew exactly... See more
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Company details
About Urban | Massage & beauty at home
Written by the company
The Urban app is the easy way to book spa and clinic treatments right to your door. Stay put and choose from 30+ treatments, including relaxing massages, facials, manicures and even physiotherapy or osteopathy sessions, all delivered by pre-vetted professionals you can trust.
Booking is simple
Just select your treatment, choose your mobile therapist and pick a date and time that suits you. Your pro can be at your doorstep in as little as 60 minutes. Available across the UK and in Paris.
Trusted therapists
Every professional on the Urban app is qualified, insured and background-checked, so you can enjoy your treatment with peace of mind. Make your decision even easier by scrolling through reviews and detailed bios. They come fully equipped too, just grab some towels and you’re good to go.
Available from 7am to 11pm
Book at a time that suits you, seven days a week from 7am - 11pm. Come across an issue? Chat directly to our customer support team via the live in-app chat or on the website, they’ll be there to help every day between 7am - 11pm.
Rebook your favourites
Have a preferred pro? Tap the heart to favourite them, making it easy to rebook and request availability from your go-tos.
Free cancellation
We understand that life happens and plans can change, so we offer free cancellation when you cancel over 24 hours before your booking begins. You’ll get a 70% refund if you cancel between 24 and 2 hours before your appointment.
Earn points every time you book
Urban Rewards is our free digital loyalty scheme that rewards you for investing in your wellbeing. The more points you collect, the brighter life gets, with regular discounts and partner perks. Simply sign up or log in to your account and you’ll get 50 free points to get you started!
Booking is simple
Just select your treatment, choose your mobile therapist and pick a date and time that suits you. Your pro can be at your doorstep in as little as 60 minutes. Available across the UK and in Paris.
Trusted therapists
Every professional on the Urban app is qualified, insured and background-checked, so you can enjoy your treatment with peace of mind. Make your decision even easier by scrolling through reviews and detailed bios. They come fully equipped too, just grab some towels and you’re good to go.
Available from 7am to 11pm
Book at a time that suits you, seven days a week from 7am - 11pm. Come across an issue? Chat directly to our customer support team via the live in-app chat or on the website, they’ll be there to help every day between 7am - 11pm.
Rebook your favourites
Have a preferred pro? Tap the heart to favourite them, making it easy to rebook and request availability from your go-tos.
Free cancellation
We understand that life happens and plans can change, so we offer free cancellation when you cancel over 24 hours before your booking begins. You’ll get a 70% refund if you cancel between 24 and 2 hours before your appointment.
Earn points every time you book
Urban Rewards is our free digital loyalty scheme that rewards you for investing in your wellbeing. The more points you collect, the brighter life gets, with regular discounts and partner perks. Simply sign up or log in to your account and you’ll get 50 free points to get you started!
Our commitment to your safety
Written by the company
- We take your safety seriously
- We verify each mobile therapist’s identity and conduct criminal screening checks to confirm they’re up to Urban standards. We check each qualification for the services they’d like to offer, as well as their insurance and ID. We have strict hygiene practices and a zero-tolerance approach to suggestive behaviour. Learn more : https://urban.co/en-gb/safety
Our cancellation policy
Free cancellation up to 24h
We understand that life happens and plans can change, so we offer free cancellation when you cancel over 24 hours before your booking begins. You’ll get a 70% refund if you cancel between 24 and 2 hours before your appointment.
Contact info
Great Suffolk Street, SE1 1PP, London, United Kingdom
- urban.co
Refer a friend, get £15 off
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 30% of negative reviews
Typically replies within 24 hours
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Friendly professional service
Friendly professional service.
It was a gift for my dad that was well received leaving him feeling refreshed 😌 ☺️
Definitely recommend
25 May 2026
Reply from Urban | Massage & beauty at home
Wow, it sounds like the therapist worked their magic! We're so glad your dad enjoyed his treatment, we hope to see you both again soon.
Great service
Booked a manicure for my Mum to cheer her up. Andrea was really kind to Mum and made everything very easy and comfortable for her.
Lovely manicure too!
1 June 2026
Reply from Urban | Massage & beauty at home
Hey, Emma– thanks for such a lovely review. You're in great hands with Andrea, they clearly did an amazing job. Don't forget to add them to your favourites for your next booking!
A fantastic massage
A fantastic massage - such a brilliant experience. Thank you!
5 June 2026
Unprompted review
Reply from Urban | Massage & beauty at home
We’re so glad to hear you had a great experience, Charlotte– thanks for sharing!
We booked massage with Larisa
We booked massage with Larisa, the whole booking process was pretty straight forward. Larisa proved to be a very knowledgeable professional. Both my wife and I were very pleased with her technique.
28 May 2026
Unprompted review
Reply from Urban | Massage & beauty at home
Sounds like Larisa did a great job! We're so happy you had a lovely experience. Make sure to add them to your favourites for next time – thanks for the great feedback.
The technique of the masseur was disappointing
The technique of the masseur was disappointing . It felt more like skin being rubbed and poked and wasn’t relaxing.
31 May 2026
Multiple positive experiences
We've used Urban about 5 times by now. It's really great, always had positive interactions - arrived on time, clearly experiences high quality professionals.
Defintely recommand
12 October 2025
Reply from Urban | Massage & beauty at home
Thanks for sharing your love for our services, Daniel. We can't wait to welcome you back for another treatment.
Reply from Urban | Massage & beauty at home
Ah thanks for the 5 stars! Great to hear you had a lovely treatment.
They are disgusting it was my dads 70th…
They are disgusting it was my dads 70th birthday they came and said we cant do it because his on oxygen. Do not pick maria she is roofless. We left her a note with his condition and she came all the way and left my dad hanging!!! Rude and unprofessional.
4 June 2026
Unprompted review
Reply from Urban | Massage & beauty at home
Hello Derya.
Thank you for your review, We are very sorry to hear that your father's booking did not go as expected, especially as it was for his 70th birthday.
The safety of our customers is always our top priority. Some medical conditions, including the use of oxygen, may be considered contraindications to treatment, and the therapist partner must make decisions based on what is safe at the time of the appointment.
We understand how disappointing this must have been, especially on such an important occasion, but we also want to make things right and gain more details.
Unfortunately, we have not been able to identify your booking from this review. Please contact us directly with your booking details so we can investigate and discuss your experience further.
Kind regards,
The Urban Customer Support Team.
Professional and very experienced
Professional and very experienced. I can only highly recommend her.
31 May 2026
Reply from Urban | Massage & beauty at home
Thanks for the lovely feedback – hope to see you again soon.
First time using the app
First time using the app, and the experience was great. So simple and intuitive, great UI, and the massage experience I booked was spot on. Masseuse arrived on time, was polite and tidy. Would definitely use again
3 June 2026
Unprompted review
Reply from Urban | Massage & beauty at home
Wow, 5 stars is great to hear. We're so glad you enjoyed your Urban experience and hope to make your next treatment even better, see you soon!
Jessica was very thorough and…
Jessica was very thorough and knowledgable.
She brings a great energy to the session.
30 May 2026
Reply from Urban | Massage & beauty at home
Jessica sounds amazing – so glad they gave you such a great treatment.
Dis recommendation on Urban.
Dis recommendation on Urban.
I booked massage twice today( after noon show in the morning) and no one came or even notify.
I'm really disappointed.
3 June 2026
Unprompted review
Reply from Urban | Massage & beauty at home
Hello Shani,
Thank you for taking the time to leave your review.
We're very sorry that your booking did not take place today. This is certainly not the standard of service we aim to provide.
We would appreciate the opportunity to investigate this further and see how we can help. Please contact us on info@urban.co, and a member of our team will look into the matter as soon as possible.
Kind regards,
The Urban Team
I Could Get Used To This!
From booking to appointment Urban managed this effortlessly. My masseuse was an absolute professional who took time to make the treatment feel customised for my situation. Thank you very much
1 May 2026
Reply from Urban | Massage & beauty at home
Wow, thanks so much for the 5-star review. We're so glad you had a great experience using Urban and hope to see you again for another treatment soon.
Hadi is amazing
Hadi is amazing. Highly recommend- brilliant masseuse and very kind person. Feel like a new woman.
2 June 2026
Unprompted review
Reply from Urban | Massage & beauty at home
Sounds like Hadi did a great job – so glad you loved your treatment, Carly!
Lovely app.
28 May 2026
Reply from Urban | Massage & beauty at home
Thanks so much for the 5-star review!
Great app and fantastic Urban massage
Great app and fantastic Urban massage! Throughly recommend.
30 May 2026
Unprompted review
Reply from Urban | Massage & beauty at home
Thanks for such great feedback Chris, we really appreciate it.
Magic Massage
I'm a healing therapist myself, so I'm not easy to impress when it comes to bodywork. Urban Massage impressed me.
Over two weeks I had a lymphatic drainage and a deep tissue session. Both were excellent the kind of work where you can tell the therapist actually knows what they're doing. The lymphatic left me feeling genuinely lighter. The deep tissue got into everything I didn't even know was locked up. I walked away from both feeling reset.
Having it come to your door is the game-changer. No travelling, no rushing just your own space to decompress in afterwards. Simple to book, therapist arrived on time, no fuss.
I'll be back. Really lovely experience.
18 May 2026
Reply from Urban | Massage & beauty at home
Thank you so much for this thoughtful review. It means a great deal coming from someone who understands bodywork so deeply. We’re delighted both sessions left you feeling reset, lighter, and well cared for. We’ll be sure to pass your kind words on to the therapists, and we look forward to welcoming you back soon.
It's very convenient to have a massage…
It's very convenient to have a massage at your own place. You can book even 1 hour before and the therapist are well qualified
30 May 2026
Unprompted review
Reply from Urban | Massage & beauty at home
Thank you for taking the time to leave us such a kind review, Nikoletta. We're glad you enjoyed your treatment and hope to see you soon for your next session.
The best massage
The best massage. Very kind and knowledgeable massage therapist. I will certainly be booking again.
16 May 2026
Reply from Urban | Massage & beauty at home
Thanks so much for the 5-star review, Jo– so happy to hear you enjoyed everything.
Always reliable and professional
Always reliable and professional ,I was in so much pain I’m definitely on the road to recovery thank you !
25 May 2026
Unprompted review
Reply from Urban | Massage & beauty at home
Hey Clive, thanks for 5-star review. Hope you continue to feel the benefits! See you again soon.
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