urban-herbs.co.uk Reviews 114

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting that the herbs are healthy, strong, and arrive in perfect condition. Many appreciate the wide and unusual selection of herbs available, as well as the efficient and well-packaged delivery service. Reviewers frequently highlight the company's commitment to keeping them informed about their orders and the overall positive service experience. However, some customers experienced issues with plants being smaller than expected or having soil displaced during transit. A few also reported discrepancies with delivery costs and order accuracy, where the received items differed from what was ordered.

What people talk about most

Product

Clients share positive opinions on product quality. Customers consistently praise the health and vibrancy of... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the excellent condition of the... See more

Order

Reviewers mention positive feedback about order. Customers consistently praise the fast delivery and the... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Service

Users describe positive interactions with service, consistently highlighting the excellent and friendly... See more

Based on these reviews

Rated 5 out of 5 stars

I have used Urban Herbs multiple times. The herbs are always healthy, well packaged and delicious! I grow them outside my kitchen door and the flavour they add to my cooking is fabulous. They stock he... See more

Rated 5 out of 5 stars

I recently placed my first order with this company, my herbs arrived promptly and look really healthy, they were packaged securely with no spillages or breakages and even more impressive,no plastic u... See more

Rated 5 out of 5 stars

Blown away by the service. Used mail order before for plants, always hit and miss. These were hand picked, garden centre quality. A few signs of stress from delivery, expected. Some compost l... See more

Rated 5 out of 5 stars

Lovely company, fantastic quality herbs. Particularly thrilled with the sapphire- it's going great guns and have swapped some for apples, pears, chilli's and courgettes (well, marrows really!). Very... See more



Contact info

4.8

Excellent

TrustScore 5 out of 5

114 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Herbtastic!

Prompt service and a great website. The herbs were carefully packaged and look very healthy. I couldn't wait to plant them. I'm looking forward to using them once they're established. I will be using this wonderful company again and would highly recommend it.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

A fairy garden has its own herbs

I have ordered 2 times so far... the delivery was so fast, the packaging was impeccable and the quality of the herbs extraordinary. Healthy plants with divine smell. My garden style is a fairy type with all kind of flowers , where my bunnies (3 babies) have their own paradise. Having your herbs gives a nice and cosy vibe where enjoying a cup of tea erase a stressful day at work. What can it be more beautifull than cooking meals and have your own herbs to lift the spirit?! And my bunnies agrees too. Their plates have a Michelin vibe ( 😂 plants needs to grow much bigger to let them enjoy properly) Well done ! Approved 👌!

23 April 2026
Unprompted review
Rated 5 out of 5 stars

My first order

My first order. All arrived well protected, some pots had tipped but the plants were still in good shape. They look to be good quality. All planted up and looking forward to using them

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Delighted to have found Urban Herbs

Delighted to have found Urban Herbs. A great selection of herbs to choose from.
My plants arrived quickly, in great condition and very thoughtfully packaged. Looking forward to adding them to our herb garden.
Will definitely be purchasing more.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Five stars isn't enough...

Five stars isn't enough for this amazing company. Just had my first order through and they have been brilliant throughout and the plants are perfect and the range on the site incredible.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing herbs and service

My second parcel of herbs arrived quickly and as always were in very good packaging. They all arrived in perfect condition and the smell when the box was opened was beautiful. All plants are well established and strong. They may cost a few pence more than a garden centre but every penny is worth it for the quality, customer care and delivery. Both parcels have also contained another herbs as a thank you. A very nice touch. Would recommend to all levels of gardeners or just someone who wants window sill herbs. Thank you

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent plants

This was my first order so I didn’t know what to expect. I was completely delighted when it all arrived. They have the best plant packaging I have seen, all the plants are protected and in excellent condition. I’m so pleased with the quality and size of the plants.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

What an amazing business and service

What an amazing business and service - beautiful herbs delivered in 2 days for great prices. Well packed and super fresh… I thought I’d need to water them immediately which I did but they were actually fine. Will certainly buy again and thank you for your great service ❤️

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Blown away by the service.

Blown away by the service.
Used mail order before for plants, always hit and miss.
These were hand picked, garden centre quality. A few signs of stress from delivery, expected. Some compost loss, but thats a courier issue, plants were well packed so nothing major.
The plants all looked healthy and the aroma hits you as you open the box.
A quick water and after one night in the greenhouse everything had perked back up, all signs of travel stress gone.
Can't wait for them to establish and start cooking with them.
Definitely be back for more, great service guys.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Urban Herbs are the best!

I have used Urban Herbs multiple times. The herbs are always healthy, well packaged and delicious! I grow them outside my kitchen door and the flavour they add to my cooking is fabulous. They stock herb varieties that you never find in a standard garden centre. I highly recommend them 🌿

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Arrived in healthy, perfect condition

Fast delivery and my order was beautifully, sturdily packaged so the herbs arrived in perfect and healthy condition. I have just planted them and look forward to using my new olive herb, garlic chive and spicy oregano herbs soon.

15 April 2026
Unprompted review
Rated 4 out of 5 stars

Herbs look to be good quality

First order arrived today. The herbs themselves are small but look to be of good quality. Sadly most of the soil had come out of my pots along with the labels, so they were a bit fiddly to plant, and I’m hoping I’ve identified them correctly. Hoping they bounce back because I will probably place more orders- they have a great selection. Would like to see a curry plant on the list 😊

15 April 2026
Unprompted review
Rated 5 out of 5 stars

I was looking for some herbs for my…

I was looking for some herbs for my garden and came across urban herbs, like me a small I liked this idea and being from the uk also, found the company on Instagram, parcel arrived in the post In great condition, planted on and now need to get them into the garden, will definitely buy more from you guys, please give yourselves a huge pat on the back ;)

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Great variety and great quality

I'd had Urban Herbs pop up on my social media feed, and was in the market to restock my herb planter. Had a browse, was blown away by the variety of herbs they had and drawn in by ones I never never knew existed! So I had to order.
The plants arrived quickly, really well packaged and all recyclable. The plants were all in great condition and very healthy looking. Would highly recommend

7 April 2026
Unprompted review
Rated 5 out of 5 stars

A few herbs...

I recently placed my first order with this company, my herbs arrived promptly and look really healthy, they were packaged securely with no spillages or breakages and even more impressive,no plastic used whatsoever ive just placed my second order!! Can't recommend highly enough.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience with Urban Herbs

My experience with Urban Herbs was superb. My purchase of a specialist mixed herb collection along with alpine strawberries was divided for delivery in order to make sense of availability. Everything was in great condition in secure cardboard sleeves and the company keeps you in touch with everything as it happens.

Nothing but praise for Urban Herbs and delighted to recommend them!

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Very happy

I am so pleased with my selection of herbs. So much choice and the handy advice book great. Such an inspiring business long may you continue. Thank you

12 April 2026
Unprompted review
Rated 5 out of 5 stars

Wow what amazing herbs!

Wow what amazing herbs!
The herbs arrived promptly and in excellent condition. The website is really good, lots of information and I purchased some more unusual ones based on the website.
I also bought the herb book, which is excellent so much useful information, tips and ideas. I will be making another purchase VERY soon.
Cannot recommend them enough.

9 April 2026
Unprompted review

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