While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers are consistently pleased with the products, often describing them as being in excellent, like-new condition, even when purchased as refurbished. Many people highlight the high quality of the items received and appreciate the fast and efficient delivery service. However, some customers were dissatisfied with the payment process when selling their old phones, citing significant delays beyond the promised timeframe and unexpected reductions in the initial offer price. A few other people also felt that the charging cables supplied with their purchases were sometimes faulty.

What people talk about most

Product

Customers consistently note positive experiences with product, often highlighting the excellent condition of... See more

Quality

Customers generally report positive experiences with the quality of products received. Many reviewers praise... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the speed of delivery, with... See more

Price

Reviewers highlight ambiguous aspects of price. Many customers praise the great and affordable prices for... See more

Payment

Users describe negative interactions with payment, frequently reporting significant delays beyond the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Phones spotless and arrived quickly . Battery only 85% but that’s to be expected . Charging cable that was supplied doesn’t work otherwise would be 5 stars

Rated 5 out of 5 stars

Refurbishef s25 ultra , looks new , battery at 100% condition. puchased via amazon delivered well packed within 48hrs. will certainly recomend UR to friends.

Rated 5 out of 5 stars

Really happy with this refurbished iPhone for my daughter. I didn’t want to get her anything too new or pay for a brand new one as she’s only in her teens. Having never brought a refurbished phone I... See more

Rated 3 out of 5 stars

I sent in a fully working Samsung phone, but the company reduced the price as soon as they received it. I accepted the revised offer, and after seven days I was informed I’d need to wait another seven... See more


Company details

  1. Telephone Company
  2. Cell Phone Accessory Store
  3. Cell Phone Recycling and Unlocking Service
  4. Cell Phone Store

Written by the company

Phones with history are the future ✌🏼 Our quality refurbished phones are guaranteed to be great, for ur pennies 💷 and ur planet 🌏 Shop now 👇🏼 Each and every phone that passes through our UK based workshops undergoes tests and checks 90 times over. It's this rigorous 90 point phone check that ensures ur phones are always fit for your pocket. Carried out by our expert phone engineers with unrivalled tech knowhow, ur phones are scored to the strictest diagnostic criteria in the industry. This robust refurbishment process is what gives ur phones their Approved Used status. Approved by our specialists, to be used by you and yours. Once checked and approved, our engineers certify each device with its own Certificate of Identification and Functionality. Giving it the green light to join the Circle.


Contact info

4.0

Great

TrustScore 4 out of 5

16K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 21% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do not send them your phone

Offered around 600 for a iPhone which I declared as uses. Sent it off. They claimed it had marks and deep cuts (it didn't) and offered almost half the price instead. They revised the offer two times but both times they were not close to what they offered online.
Honestly a waste of time. I had to call up to chase the phone to be sent back too.

Honestly, do not even bother trying to send them your phone. They offer the best amount but then use false claims to justify a giant reduction in price. Do not even give them the time of day.

25 April 2026
Unprompted review
Rated 2 out of 5 stars

Disappointing and slow to pay.

I have used this company before about 2 years ago and found them to be reliable however on this occasion they were not! I appreciate that all of these companies haggle on the price they actually offer but the reasons they gave were not all valid and the offer dropped form £60 to £20. We agreed on £30 & then I had to wait and wait and wait for the payment. They claim they will pay in 7-14 working days & having chased them up on day 14, they eventually paid, on day 16!

23 April 2026
Unprompted review
Rated 2 out of 5 stars

Very awkward company to deal with from…

Very awkward company to deal with from start to finish. Sent phone in as 'good' which on their website was identical to 'new'. Tried to take half the value of the phone off for minor signs of use. Rejected offer twice and they put it up to 70 off the original offer. Couldn't be bothered arguing so just accepted it. Said payment would be received within 7 working days and it's been 10 (still not received). Would avoid at all costs to be honest. 2 stars is being generous.

24 April 2026
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COSTS,customer service…

AVOID AT ALL COSTS,customer service shocking ,mint phone said there were marks on and offered different to what originally quote was , tried to say they had a backlog on processing payments ,2026 bank transfer is pretty much instant in most cases not 17days .

24 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look