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Upwork Reviews 12,590

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently praise the platform for its user-friendly interface and the security it offers, particularly regarding payment protection and verified clients. Many people appreciate the opportunities to find work and connect with clients, highlighting its role in career growth and skill development. However, some people were dissatisfied with the pricing structure, noting that fees and commission rates are too high, and the cost of "connects" for applying to jobs is excessive. A few other people also felt that the service had issues, such as problems with time tracking, unexpected account restrictions, or difficulties with payment processing delays.

What people talk about most

Website

Users describe positive interactions with the website, highlighting its intuitive interface and ease of... See more

User experience

Consumers find the user experience to be largely positive, praising its intuitive interface, ease of project... See more

Service

Reviewers mention ambiguous feedback about service. Many customers express satisfaction, highlighting the... See more

Payment

People report ambiguous experiences with payment. Many reviewers praise the secure payment system, robust... See more

Price

Customers consistently express dissatisfaction with pricing. Many reviewers report high fee rates, with some... See more

Based on these reviews

Rated 4 out of 5 stars

I’ve had a generally positive experience with Upwork. Recently, I’ve been getting access to more interesting and engaging projects, which makes the platform feel worthwhile and motivating to use.... See more

Rated 4 out of 5 stars

It is a great platform for freelancers but fee rate deduction are much higher..for 200usd it charges 30usd fee. Need to be lower..and payment holding time shall be more less.

Rated 4 out of 5 stars

Upwork is good it provides with clients and connect freelancers with it.... It just that upwork has become expensive if the proposal did not get see by client the connect should be returned or atleas... See more

Rated 3 out of 5 stars

When I first started, it wasn’t all about spending money to get a job. Now if you want a job you basically have to pay for it. I had to take a few years off to take care of my premature baby and a... See more


Company details

  1. Business to Business Service
  2. Employment Search Service
  3. Online Marketplace
  4. Recruitment Service

Written by the company

Upwork is the world’s largest human and AI-powered work marketplace, connecting businesses of all sizes with highly skilled independent talent. From startups to Fortune 100 enterprises, companies rely on Upwork to find trusted experts across 10,000+ skills in web and app development, design, finance, customer support, consulting, and more. Built for the AI era, Upwork combines human ingenuity with smart tools like Uma™, our mindful AI, to streamline hiring, match top talent faster, and deliver outcomes at scale. With flexible solutions like Business Plus, Upwork gives SMB leaders and growing companies a faster, easier way to scale. Business Plus offers access to top-tier talent, hands-on support, and advanced tools to simplify hiring, onboarding, and project management, all in one place. By integrating AI-powered solutions with human ingenuity, Upwork helps businesses manage projects with greater efficiency and effectiveness. Companies can leverage the platform to not only find the right experts but also to oversee project progress and outcomes seamlessly. This combination of skilled freelancers and intelligent tools empowers organizations to move faster, optimize spending, and ultimately unlock growth opportunities in an increasingly competitive landscape. Whether filling skill gaps, scaling complex projects, or driving digital transformation, Upwork helps businesses move faster, spend smarter, and unlock growth. This is where expert talent and AI-powered solutions come together to get work done.


Contact info

  • 530 Lytton Ave, Suite 301, 94301, Palo Alto, United States

  • upwork.com

Join Upwork

The place where businesses and freelancers connect

3.9

Great

TrustScore 4 out of 5

13K reviews

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Rated 3 out of 5 stars

Upwork is a reliable platform.

Upwork is a reliable platform that has helped me grow as a freelancer, although I feel that the fees charged for ‘connects’ make it harder to apply for more jobs, which in turn hinders my ability to generate income. Similarly, the fees they charge freelancers on each payment received are a bit high.

20 April 2026
Rated 5 out of 5 stars

Excellent service and smooth experience

I had a great experience overall. The service was quick, reliable, and exactly as expected. The user experience is smooth and easy to navigate, and the payment process was seamless without any issues. Everything was handled professionally, and I really appreciate the attention to detail. Highly recommended!

23 April 2026
Rated 5 out of 5 stars

Upwork is one of the best platforms but..

Upwork is one of the best platforms for professional freelancers, offering strong global opportunities and client access.
However, the mobile app and website should be more stable and bug-free to ensure smooth proposal submission and editing.

Additionally, charging for both job alerts (via subscription) and proposal connects feels redundant, and the platform should focus more on being freelancer-friendly rather than overly monetization-driven.

23 April 2026
Rated 5 out of 5 stars

Great for freelancers

Upwork is a solid platform for finding international clients. The interface is easy to use, and I like the payment security. It has been a reliable place for my web development business for a long time.

23 April 2026
Rated 5 out of 5 stars

Ensuring Fair Opportunities for All Designers

We kindly request that clients be encouraged or allowed to send invitations directly to a broader range of designers, so that all eligible designers have a fair opportunity to participate in projects.

Distributing projects more inclusively would benefit the entire design community. Many talented designers have the skills and ability to deliver high-quality work, but they often miss out on opportunities because clients tend to select top-level designers automatically without reviewing other profiles.

Providing equal visibility and access to invitations would help ensure a more balanced and fair system for everyone.

22 April 2026
Rated 5 out of 5 stars

My Experience on Upwork

As a beginner my experience on upwork has been truly rewarding.
Coming from the banking sector I value structure ,security and trust .Upwork provided all three from start.This made my transition into freelancing smooth and reassuring.

23 April 2026

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