Upway Reviews 

Buyer beware. I had a terrible experience with Upway and specifically a representative named Shon. I received a ~$9,000 bike with major, undisclosed carbon frame damage and a non-functioning dropper post—issues that should have been obvious during any legitimate inspection.

Despite this, Upway refused to take responsibility and instead demanded I pay to return the bike. When I asked for documentation of their so-called “50-point inspection,” they would not provide it and simply repeated their demand for a return.

This raises serious concerns about their inspection process and disclosure practices. At best, it reflects poor quality control; at worst, it feels intentionally misleading. I would strongly caution anyone considering purchasing from them.

very good 2nd hand products, revised and sent quickly. Very compétitive prices.

Quick & easy in obtaining quote and having the bike picked up at residence.
Payment was quick, but receiving payment could be a little smoother if JP Morgan didn’t make password creation so difficult

They listen to their clients

Upway is awesome.
Incredible bike selection,
Great system of alerts,
I was able to find the Bike of my dreams, I'm literally in love.
Fast delivery,
Lots of payment plans available.
Great great great

Unfortunately the wrong bicycle was delivered. But the aftercare customer service was great! It made the annoying process of returning the bicycle, waiting for the refunds and order a new one very clear and way less stressful. A genuine care for customer experience was felt. Thank you Leon.

Fast delivery, lots of accurate pictures. Description was OK but some technical details, suspension travel etc seem to be generic and incorrect but its easy to research the specific model elsewhere.
But the bike was just what I expected.

Delivery a tad late but everything else is good

Delivery was fast and in great shape. I liked the discounted price for a new bike also. The ride has a little getting use to for I've been pedaling my whole life. Ha And that's a long time

good selection and fair prices makes it easy to buy

Sending text messages in the middle of the night (3:00) and wake people in their sleep is the most stupid thing I ever experienced. Warning: do not communicate your mobile phone number to Upway !!!!!!!!

1/ it tooks a month for delivery and despite you reimbursed the fee, it is quite surprising
2/the bike arrived with minor scratches all over and a twisted front luggage holder. The bike was wrapped un in wrapping plastic, no cardboard, no protection at all, hence the marks and scratches
3/the support was reactive and helpful

Great choice, great service, great prices

Amazing. The bike is perfect, highly recommended.

Bike is amazing but maybe the speed of despatch meant that some errors were made, for example by not including the fit e-bike card with the bike so I had to find a local dealer to programme the card. Also a pedal stalk fell off the bike after only 100km during a long ride. Waiting for that to be dealt with. Also the time for upway support to respond is very slow when you have issues I don’t think up to 16-24 hours is helpful.
Previous experience of another bike purchase was better.
Overall the bikes are excellent price but attention to detail before and during despatch are needed.

This was an easy process, great communication and the bike had been phenomenal! I highly recommend Upway.

I live in LA and am lucky to have one of warehouses nearby. I found a great bike at a very fair price. I am quite happy with Upway.

So far, the experience has been amazing. I live in NZ and have purchased a bike that Upway has transferred from Germany to Paris. Plan to sell it back to Upway at the end of our trip. Communication has been flawless and proactive. And lots of helpful information. No request has been a bother. I pick up the bike tomorrow. Will let you know how things go!

Service parfait

Delivery purchase was great, however 4 months in have had some problems which were not covered by warranty, apparently warranty only covers motor, battery, electrical....the problems I had were as the mechanic who fixed them said due to poor assembly of the bike, loose lock rings poorly aligned breaks all of which was meant to ti be done by upway...the first 2 repairs were only €45 but now i face €200 bill due to the rear wheel shaky not being properly installed