UPVC Renovations Reviews 

74
TrustScore 3 out of 5

3.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

We had our windows done in 2020 which cost £4000approx. They started peeling shortly after and I have been trying to get in touch with this company since October 2020, to be told they were doing no mo... See more

Rated 5 out of 5 stars

What a transformation to my home The exterior looked drab and old fashioned The company was UPVC Renovations based in Wirral They provided a special formula paint (Properla) that was painted... See more

Company replied

Rated 5 out of 5 stars

Had my windows and doors finished a couple of weeks ago and I have to say i am very impressed. Minus weather issues everything ran smoothly and I have had nothing but compliments on my windows and doo... See more

Company replied

Rated 1 out of 5 stars

I wouldn’t even give 1star rating as this company is a fraud and a cheat takes our money jobs not done proper and when you ring them they don’t reply and answer the phone calls Sent several emails s... See more

Company replied

Company details

  1. Window Treatment Store

Information provided by various external sources

UPVC Renovations are leading Spray-painting specialist established in the North West. Renovate your Windows, Doors, conservatory, Facias, Soffit and gutters for a fraction of the cost of replacement. Our Approved applicators are equipped with the UKs number one UPVC coating that revives, protects and brings your UPVC products back to life.


Contact info

3.1

Average

TrustScore 3 out of 5

74 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.1

All reviews

(74)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Like having a new kitchen!

Had an old oak kitchen,carcasses and doors were sound so was reluctant to go to the expense and inconvenience of a full refit.Had the fronts sprayed in Chartwell Green and the results were amazing.On time and on budget!If you’re happy with your kitchen layout and want a change for a fraction of the price without the hassle,would definitely recommend!

25 November 2020
Unprompted review
Rated 5 out of 5 stars

New Kitchen and Windows

Made up with my new kitchen renovation from this company! The before and after photos they showed me looked great but I’m blown away by my kitchen 😍 - it’s like a brand new kitchen!! Yay!! Thank you thank you!
p.s - we also had our windows sprayed at the front of the house. I chose dark grey and they are fabulous.

Anyone thinking about spraying anything look no further - they do it all!

Kate ( Daniels gf ) x

24 November 2020
Unprompted review
 UPVC Renovations logo

Reply from UPVC Renovations

Thanks for the great review.

UPVC Renovations Team

Rated 1 out of 5 stars

Appalling customer service

This company has Appalling customer service and does not demonstrate a commitment to resolve outstanding issues..
Avoid this company if you don’t want to be dissatisfied and disappointed..

24 November 2020
Unprompted review
 UPVC Renovations logo

Reply from UPVC Renovations

Hi Lea,

We are incredibly sorry you feel this way. We have spoken to you today and you are now booked in for a resolution. We will resolve the small area of concern as the guarantee covers this.

We apologies for the delay in getting to you and hope the rest of your experience is up to standard.

UPVC Renovations Team

Rated 1 out of 5 stars

BEWARE

Please stay away from this company as our experience has been an absolute nightmare. The workmanship is absolutely shocking and we have so many issues and concerns, and got pictures to prove all of them.
Also Our our repair work keeps getting put back and the customer service aftercare has been diabolical having already received our £4,500 payment. The stress over the last few weeks/months has really been tremendous and it is still on going. Please beware as all that was promised on their website did not happen and our much loved home is an absolute mess.😢

23 November 2020
Unprompted review
 UPVC Renovations logo

Reply from UPVC Renovations

As a company we are incredibly lucky that we have the opportunity to respond to reviews like this. It is important that both sides of the story are heard and that a customer views all our reviews not just the one bad review we have.

We hold our hands up and fully admit to the fact that workmanship has been substandard on this job for various reason. The teams that under took this job have been removed from our work force due to poor quality work that has taken place. They where new to our business and as you can see from all our reviews that this is not common place.

So we want anybody reading this review to know the truth about how this story has gone. As soon as remedial issues where reported by Mr & Mrs Starkie we booked them straight in for them to be resolved along with a site visit from not only our install manager, one of our directors as well.

On inspection of the job it was clear that a full respray was required to fix these problems. Due to the time of year and the current climate we explained to the customer that it would not make any sense for the job to be redone and that March would be more suitable so no more issues arouse (weather is a huge player when it comes to window renovations). Plus the fact we do not want to continue to book the work in for it only to be rescheduled due to poor weather). In the mean time we offered to touch up the job so at least aesthetically it held out until then.

Mr & Mrs Starkie agreed to this and teams have been on site multiple times to touch up where required. We have tried our upmost to resolve this situation with them.

Everything turned for the worst the end of last week where Mr & Mrs Starkie demanded that we book a team in for a full week (this was not required for the touch ups agreed). We had already committed to an order book of work this week and unfortunately we could not fit them in, so we offered the week after. Because of this, this has led to this review being posted.

We understand the level of stress that can be caused when things don't go to plan and have tried extremely hard to work with this customer.

Unfortunately our efforts have only been responded to with what we can only describe as abuse. We have had members of our customer service staff in tears due to the screaming and shouting down the phone and our Installation manager has had to take time off due to high blood pressure as a result of the harassment he suffered from this customer on his personal number.

It has got to a stage where we will no longer accept phone calls from this customer and offer to only communicate via email. We would like Mr & Mrs Starkie to understand that we still endeavour to resolve your issue when the weather is correct but we can not accept the way our staff have been spoken to. They are employed to do a job it is not there fault that this has happened and they have done nothing but try and resolve this situation.

We have now received threats from Mrs Starkie such as - 'I will make sure you never get new customers again and I will shut your company down'. We find this highly inappropriate, we are an honest company with 20 staff who are reliant on us in such unprecedented times.

The offer of a free roof renovation and full respray of the windows in March still stands with this customer and we hope they accept that.

We would never usually respond to a review in this manner but we feel we have no choice in this case. We again apologies to Mr & Mrs Starkie and hope in a few weeks when they have calmed down we can begin to solve this problem.

Rated 5 out of 5 stars

Total transformation 👌

UPVC renovations recently repainted 20 or so windows in my home. The transformation was excellent... the windows look as new and I am very pleased with finish. The two man team (Andy and Mark) were very courteous and worked very well in getting the job done in challenging weather.

16 November 2020
Unprompted review
 UPVC Renovations logo

Reply from UPVC Renovations

Thanks for you lovely response Mark.

UPVC Renovations Team

Rated 5 out of 5 stars

Excellent service

Excellent service, the giysvtirn d up on time and got on with their work without fuss. Painting to a great standard leaving no mess behind. Thankyou so much for improving our home, we will use again 👍👍

13 November 2020
Unprompted review
Rated 5 out of 5 stars

What a transformation to my home

What a transformation to my home
The exterior looked drab and old fashioned
The company was UPVC Renovations based in Wirral
They provided a special formula paint (Properla) that was painted in our colour choice onto the pebbledash and roof tiles also coated in Renotec
Very professional service
Check them out on Facebook and the photos dated 20-10-20
Totally Delighted

21 October 2020
Unprompted review
 UPVC Renovations logo

Reply from UPVC Renovations

Thank you so much for your review Maria. Your project is one of our proudest to date. Such an amazing transformation.

Regards,

UPVC RENOVATIONS TEAM

Rated 5 out of 5 stars

Roof Renovation great finish

Roof Renovation great finish.
Enquired about roof renovation after my neighbour had their roof done. I was originally gonna have a whole new roof installed as it had a few broken tiles and was quite dirty etc.

Was pleasantly surprised to here I didn’t need a new roof, they were able to remove all dirt, fix the areas that were damaged, treat the roof and then put on their specialised paint.

Whole process was very well explained and they were helpful throughout the job. Roof is now a dark grey and looks so good, I’m made up!

Also guarantees and accreditation’s all that is great so would deffo recommend for anyone wanting to get their home looking great, going to do our walls with them next.

Thank you

21 October 2020
Unprompted review
 UPVC Renovations logo

Reply from UPVC Renovations

Thanks for your review Tasha, your roof looks amazing we are so glad you are happy with it.

Regards,

UPVC Renovations Team

Rated 5 out of 5 stars

Had my windows and doors finished a…

Had my windows and doors finished a couple of weeks ago and I have to say i am very impressed. Minus weather issues everything ran smoothly and I have had nothing but compliments on my windows and door. Would highly recommend very friendly professional staff through out. Even considering now having my kitchen done by them. Thank UPVC renovations 🙂

14 October 2020
Unprompted review
 UPVC Renovations logo

Reply from UPVC Renovations

Hi Alison, thanks for your lovely review. It's a great time of year to get your Kitchen done. If you would like the team to quote you just get back in touch with your consultant. Remember we offer a 25% Discount for all excising customers.

Regards,

UPVC Renovations

Rated 5 out of 5 stars

Fantastic Service

Fantastic Service. Highly Recommend
So happy with my kitchen transformation. Team very professional. I was told would be about 4 weeks due to how busy they are but they managed to fit me in within 3. My old wooden cupboard doors are a nice light grey colour now. Looks very modern. Definitely recommend getting the glass splash back too. Love it & well worth it. Big thanks to Harry for putting up with me as I was a nightmare deciding on colours I wanted. Thanks guys.

11 October 2020
Unprompted review
 UPVC Renovations logo

Reply from UPVC Renovations

Hi Susie,

Thanks for the great review. Glass Splashbacks are our favourite new product, they absolutely transform a kitchen. Yours is a fine example.

Regards,

UPVC Renovations Team

Rated 5 out of 5 stars

Amazing transformation

Great from start to finish, very professional and courteous. Took 6 days from inquiry to job done and it would have been done quicker if the weather had been kinder.
Just love my "new" windows , immaculate job done , would recommend to anyone.

10 October 2020
Unprompted review
 UPVC Renovations logo

Reply from UPVC Renovations

Hi Diane,

We want to thank you for such a nice review. As discussed on the phone, when your neighbour next asks make sure you pass on our details and you can get your £50 referral fee.

Regards,

UPVC Renovations Team

Rated 5 out of 5 stars

Punctual, polite & professional

We have had our windows, doors and gutters spray-coated and they look fantastic. Alex from the office was helpful right the way through and answered all of our questions (even in the evening) , the team arrived on time and got straight to work, they were polite, professional and informative and in under a day the house looks like new. We would definitely recommend UPVC Renovations to all

10 October 2020
Unprompted review
 UPVC Renovations logo

Reply from UPVC Renovations

Thanks for a great review Brian.

UPVC Renovations Team

Rated 5 out of 5 stars

I am absolutely over the moon with my…

I am absolutely over the moon with my kitchen coating. We had really tired looking wooden units. The sales process was extremely professional, Andy answered all our questions and reassured us about the quality of the products used. Great work UPVC Renovations we will be recommending.

10 October 2020
Unprompted review
 UPVC Renovations logo

Reply from UPVC Renovations

Sophie, thank you for being our first kitchen review of the season. The team said you looked after them well lots of teas and coffees.

If you need any of our services in the future you know where we are.

UPVC Renovations Team

Rated 5 out of 5 stars

Amazing Roof and Wall Renovation

We have just had our walls and roof renovated from UPVC Renovations. Fantastic service starting from David on the sales team through to operations and then the fitters themselves. Thoroughly professional. The quality of the work is beyond what we even expected. Would highly recommend and will be to all the neighbours already asking who did it. Thanks guys

10 October 2020
Unprompted review
 UPVC Renovations logo

Reply from UPVC Renovations

Thanks for the review Chris the house looks amazing. One we are truly proud of. Next up lets get the windows coated to match.

Thanks Again,

UPVC Renovations Team

Rated 4 out of 5 stars

Windows UPVC sprayed

Had all my windows, front door and garage door sprayed, I liked it so much I extended it to some of my drain pipe and facia board above the garage. UPVC accommodated my request! The job looks fabulous, would recommend UPVC.

8 October 2020
Unprompted review
Rated 4 out of 5 stars

Window restoration

Just had our windows sprayed by UPVC Renovations. We are very pleased with the results the windows look great just like new, it has saved us a lot of money against having new windows fitted. I would very much recommend this service at this point in time.
I'm giving 4 out of 5 stars at the moment with only just having them done and will revisit in 6-12 months to hopefully give UPVC Renovations the full 5 stars.

7 October 2020
Unprompted review
Rated 1 out of 5 stars

Paint peeling for a 4th time

We had our windows and doors painted (inside and out) in November 2019 and by end of February 2020 parts of almost every window and door had started to peel outside. They visited again to complete remedial work in March. Unfortunately, by April the issue reoccured and became progressively worse, this time EVERY window, door and parts of the conservatory roof had large sections that were peeling, including parts of the paint peeling off on the inside of the windows and a sliding patio door. After months and numerous calls and emails (most of the time no response at all from customer services or call backs when promised) to fix the issues, they finally came to repaint the areas in August (some areas having to be resprayed for a 3rd time). As I write this, parts of the windows inside and outside have again started to peel! I have had an email saying someone will get in touch, but that was over 2 weeks ago and no response to my phone calls since. I would not recommend anyone using this company based on my experience of their customer services or the results of the respraying of the windows and doors.

5 October 2020
Unprompted review
 UPVC Renovations logo

Reply from UPVC Renovations

Hi Chris as your aware and from our conversations we are working on a solution to your problem. It is extremely rare for this to happen and we will be seeking advice from our manufacturer. We have coated now nearly 1000 homes in the UK and only had a handful of remedial problems. We promise we will resolve your problem and our customer services issue will also be resolved.

UPVC Renovations team

Rated 5 out of 5 stars

Had my doors done today after the…

Had my doors done today after the appointment was bought forward due to the weather which was fine by us. Two cracking lads polite and friendly both did the best job we are so pleased with the outcome . I would highly recommend this company been nothing but efficient and professional throughout the whole process .

1 October 2020
Unprompted review
 UPVC Renovations logo

Reply from UPVC Renovations

Thanks very much for your review.

Regards,

UPVC Renovations

Rated 5 out of 5 stars

UPVC Renovation just completed my house…

UPVC Renovation just completed my house , I must say what a fantastic job. The guys were professional, polite and worked non-stop from 8am to 6.30pm and did a brilliant job and a 10 year guarantee . I totally recommend UPVC Renovation. Very happy customer

1 October 2020
Unprompted review
 UPVC Renovations logo

Reply from UPVC Renovations

Thanks for your review Dr Khellaf.

Regards,

UPVC Renovations Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look