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Upservice Reviews 

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TrustScore 3.5 out of 5

3.7

Software Company
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Company details

  1. Software Company
  2. Business to Business Service
  3. Software Vendor

Written by the company

Upservice is service desk and help desk software with AI for customer support and service teams. It helps businesses organize incoming requests, respond to customers, and manage service delivery from a single workspace. The platform brings together messages from email, WhatsApp, Telegram, website chat, and other connected channels. Support agents can assign tickets, set priorities, view conversation history, and track each request through to resolution. Internal notes and shared files help teams collaborate when an issue involves several employees or departments. AI assistance helps businesses handle routine support inquiries around the clock. Using company knowledge, the AI assistant can answer common questions, provide instructions, and clarify requests before passing more complex issues to human agents. It also helps employees draft replies, summarize ticket information, and translate customer messages. Upservice gives managers visibility into ticket statuses, response and resolution times, team workload, and service level agreements (SLAs). Automated routing, reminders, and notifications help teams keep requests moving and follow their service processes consistently. The platform supports external customer service and internal support. It is suitable for IT service providers, SaaS companies, property and facility management businesses, equipment maintenance providers, and other service organizations. Flexible workflows, integrations, and an open API allow businesses to connect Upservice with their existing systems. Implementation support helps teams configure the platform, onboard employees, and get started. A 14-day free trial is available.

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3.7

Average

TrustScore 3.5 out of 5

1 review

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3.7

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Rated 5 out of 5 stars

A helpful service desk for our IT support team

We are use Upservice to manage support requests from our clients. It helps us keep all requests in one place, assign them to the right specialists, track statuses and make sure nothing gets lost.

We also use the AI assistant. It answers common client questions, helps our support team prepare responses and reduces the amount of repetitive work. This allows our specialists to focus on more complex technical issues.

The system is easy to use, and the Upservice team is responsive whenever we need help.

27 April 2026
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