I must say that I put my account as automatic payment but it never seems to happen. I would prefer that because it forget to pay it because I expect to be paid automatically. I would appreciate it i... See more
Company replied
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No messing around just quick and easy i couldn't believe as ive had so many problems in the past would definitely recommend it to everyone
Company replied
Wishing I could of added funds directly to phone as this is an emergency
Company replied
Straightforward at first glance. Let's see as the proof of the pudding is.......
Company replied
Company details
About UpReload.com
Written by the company
UpReload provides a fast and easy means to buy credit for any pay as you go mobile phone. We offer mobile top-ups for all major networks across the world. Just enter your email address or phone number, choose your provider, and select the amount of credit you need.
Need Help?
Our dedicated Customer Service team are on-hand to answer any of your queries 24 hours a day, 7 days a week. Please click here to visit our Help page, or email support@upreload.com.Contact info
United Kingdom
- support@upreload.com
- upreload.com
3.9
Great
57 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Copycat site. Don't automatically trust top search results for top-up.
Copycat site. Not technically fraud but definitely a con.
Probably easier to do a chargeback on your payment card than try talking to their customer service. After all their whole business model is based on deception.
3 October 2026
Unprompted review
Reply from UpReload.com
Dear Paul James,
I hope you are well, and I am sorry to hear that your experience with us has been difficult. We do try to make the pricing and service details as clear as possible.
You can also reach out to us directly so we can help you with your concern, simply by confirming the credentials of the account in question. You can find us at the following link: https://upreload.com/en/contact.
Warm Regards,
Charise
Avoid if you can, if you must read every single print
Upreload is a terrible site that you need to be weary of. I made a simple one time purchase and got an email concerning the purchase only for me to receive another debit the next month. Pursing further, I am being told I had joined a prime membership of some sort, which meant I am on auto debit every month. Customer service is not helpful, so avoid if you can.
29 September 2026
Unprompted review
Reply from UpReload.com
Dear Funsho Oladele
I hope you are well, and I am sorry to hear that your experience with us has been difficult. We do try to make the pricing and service details as clear as possible.
You can also reach out to us directly so we can help you with your concern, simply by confirming the credentials of the account in question. You can find us at the following link: https://upreload.com/en/contact.
Warm Regards,
Ana
They charged me an extra £10.00 for a…
They charged me an extra £10.00 for a continuous payment that was not shown when I topped up a spare mobile. Avoid this company like the plague. They refused a refund.
24 September 2026
Unprompted review
Reply from UpReload.com
Dear Adrian McCluskey,
I hope you are well and I am sorry to hear that your experience with us has been difficult, we do try to make the pricing and service details as clear as possible.
You can also reach out to us directly so we can help you with your concern, simply by confirming the credentials of the account in question. You can find us at the following link: https://upreload.com/en/contact.
Regards,
Charise
Refused to give refund despite voucher not activated
My elderly father was unwell and when I went to check on him I realised he had no credit on his phone to call me. In a stressful situation we accidently paid for an O2 voucher via upreload rather than O2 directly. We realised the mistake and topped up via O2 directly. We then tried to get a refund from the company as the credit hadn't been activated on his phone, as per his right of withdrawal in their terms and conditions. They refused on 3 occasions and have not responded to my email sent two days ago. This is very poor service following a genuine mistake.
27 May 2026
Unprompted review
Reply from UpReload.com
Dear Julia Harrison,
I hope you are well and I am sorry to hear that your experience with us has been difficult, we do try to make the pricing and service details as clear as possible. We will contact you via email with further assistance.
You can also reach out to us directly so we can help you with your concern, simply by confirming the credentials of the account in question. You can find us at the following link: https://upreload.com/en/contact.
Regards,
Charise
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