I'm new to content creation and want music that supports real musicians and works well with my videos. So far so good with Uppbeat. I can audition many music tracks that are original, not just AI gen... See more
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Review summary
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I had a question about which subscription would cover my specific scenario. I couldn't figure it out via the website or the chat bot, so I reached out to their customer service. I received a response... See more
Company replied
I reached out to Uppbeat Customer Service after my 3 free downloadable Lut's were not showing in my Account. Dano O'Brien responded quickly, helped troubleshoot my issue and even sent me a link to d... See more
Company replied
Great support experience. I had a troubleshooting issue, and the team followed up properly until everything was solved. Dano O’Brien was especially helpful and made the whole process smooth and easy.
Company replied
Company details
- Music Producer
- Media Company
- Music Management and Promotion
- Music Publisher
- Video Editing Service
- Video Production Service
About Uppbeat
Written by the company
Uppbeat is a gamechanging music, sound effects and motion graphics platform for YouTubers, live-streamers, podcasters & social media content creators.
Built for creators, by creators. Uppbeat offers easy access to high-quality creative assets to use in any content & with the guarantee of no copyright issues.
Start now with a free account and transform your content with Uppbeat.
Built for creators, by creators. Uppbeat offers easy access to high-quality creative assets to use in any content & with the guarantee of no copyright issues.
Start now with a free account and transform your content with Uppbeat.
Contact info
United Kingdom
- support@uppbeat.io
- uppbeat.io
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great catalog and customer service
Uppbeat is a great music licensing platform for filmmakers like me! Their catalog is large enough to find the music you’re looking for. In addition, the price is very competitive and their customer service is fast, kind and very helpful!
30 January 2026
Unprompted review
Reply from Uppbeat
Thanks so much for the kind words, Enrique!
Reply from Uppbeat
This is great to hear!
I was taken in by the advert telling me…
I was taken in by the advert telling me this site was TOTALLY free. However, despite being told I could use the track on YouTube as long as I credited the composer the content got blocked, although not straight away. Please do not be taken in by the false promise of this site. And Uppbeat.io, be more honest in your advertising and on your site.
29 January 2026
Unprompted review
Reply from Uppbeat
Hi Greg,
Thanks for taking the time to provide us with this feedback. I'm really sorry that you didn't have a positive initial experience with Uppbeat, and I'm keen to help as best I can.
Whilst we do offer Premium subscriptions and assets for those who are interested, roughly 30% of Uppbeat's catalog is available to all Free users.
Regardless of account type, claims should never happen when using Uppbeat music if the track's unique license credit has been included in the video description, and I'm really sorry to hear that your content was affected.
In the rare instance a claim is placed, please rest assured that our Support Team is always on hand to investigate why this may have occurred and to resolve this for you as a top priority.
With this in mind, please could you contact us via our Contact Form so that we can take a closer look into this for you? https://uppbeat.io/help-center/contact-form
I hope this information is helpful, and thank you again for taking the time to share your experience. We're looking forward to hearing from you and assisting further.
All the best,
Rachel
Very helpful and kind with customers
Very helpful and kind with customers. Thank you
27 January 2026
Unprompted review
Reply from Uppbeat
Thanks so much Julie, we're really happy to have helped!
Excellent customer service
Excellent customer service! I’ll definitely be recommending you guys!
27 January 2026
Unprompted review
Reply from Uppbeat
Thanks Brady, we really appreciate it!
Very responsive customer service
Very responsive customer service! Immediate human response. Very polite and helpful
26 January 2026
Unprompted review
Reply from Uppbeat
We're so glad to have helped Corrinne :)
Great customer support
I had trouble safelisting my channel. I wrote the support and received an (easily understandable) answer on the next work day, which solved my problem. Thank you Dano, it’s greatly appreciated! 👍🏻
26 January 2026
Unprompted review
Reply from Uppbeat
That's no problem, Alex, we're always happy to help!
Very prompt and helpful
Very prompt and helpful. Kept me updated regularly and provided support until issue was resolved to my full satisfaction.
22 January 2026
Unprompted review
Reply from Uppbeat
Thanks for kind words, we're so glad to have helped!
I found upbeat from search engine
I found upbeat from search engine, and the moment I listen it got me moving. You'll have the best music tracks I can download. Thank You!
8 January 2026
Reply from Uppbeat
This is amazing to hear, Tonia! Happy creating :)
Awesome customer support.
Rachel asked her colleague for more information to ensure I had the best answer. Her answer was also very prompt too. I am impressed by the help received.
21 January 2026
Unprompted review
Reply from Uppbeat
Thanks, Louise! We're so glad we could help :)
Exceptional support and high-quality assets
I’ve been using Uppbeat for my projects recently and have been thoroughly impressed. Not only are the assets top-tier, but their email support is fantastic. I had several specific questions regarding licensing and how I could use the assets in my work; the team was incredibly responsive, clear, and helpful. It’s rare to find a service that pairs great content with such attentive customer care. Highly recommended.
21 January 2026
Unprompted review
Reply from Uppbeat
Hey John! Thanks for your kind words -- we're so glad to have helped and to hear you're enjoying Uppbeat :)
A great company with fantastic products…
A great company with fantastic products and plans tailored to practical needs. But that's not all. If something doesn't work as it should, their excellent support team is on hand to provide fast, solution-oriented assistance.
21 January 2026
Unprompted review
Reply from Uppbeat
Thanks, Peter, we really appreciate this!
Great music, effects and motion graphics platform
Uppbeat have some great music and sound effects, as well as a good selection of motion graphics. Their support is always responsive and helpful, and are a pleasure to deal with. Highly recommended!
19 January 2026
Unprompted review
Reply from Uppbeat
Thanks for the kind words, Ian!
Copyright claim
Good selection of sounds but even with giving credit in my YouTube video description I have received a copyright claim. Be aware. I will use a different supplier next time.
16 January 2026
Unprompted review
Reply from Uppbeat
Hi there Mark,
Rachel here from Uppbeat, thanks for taking the time to provide us with this feedback.
I'm really sorry to hear you've experienced a copyright claim here. Claims should never appear when using Uppbeat music and featuring the unique license credit in your video description, and I'm keen to help as best I can.
So that we can thoroughly investigate why this claim may have appeared, please could you contact our support team via the contact form below? This will ensure we can look into this for you as a priority, and can help resolve this for you as soon as possible.
https://uppbeat.io/help-center/contact-form
I'm sorry again that this has been your experience with Uppbeat, and thank you again for taking the time to leave a review. We're looking forward to assisting further and hearing from you soon.
All the best,
Rachel
Start small & free and grow
Start small & free and grow! It's great when a service let's you check it out and get real value from the free account. That's where I'm at and I was pleasantly surprised I could ease in with a couple free clips per month for my social media projects. It makes me trust they will treat me right if and when this grows to needing more assets, it will be worth paying for to enjoy more sounds more often. And they checked in with me after I joined and downloaded... and they responded thoughtfully to my email! The human touch.
14 January 2026
Unprompted review
Reply from Uppbeat
Thanks so much Alan, we're really glad you've been enjoying Uppbeat!
Great support!
I had a small issue with our invoice, and the Uppbeat support team (thanks Dano!) handled it quickly and professionally. Friendly, helpful, and efficient – exactly what you hope for in customer support.
15 January 2026
Unprompted review
Reply from Uppbeat
This is great to hear, Veronika!
Amazing and swift support
Amazing and swift support! Rachel was incredibly helpful.
10 January 2026
Unprompted review
Reply from Uppbeat
Thanks so much, Eugenia!
Scammy bait and switch marketing
Scammy, bait and switch marketing. Advertise FREE resources and then when they get your login, they switch the FREE resource to paid.
12 January 2026
Unprompted review
Reply from Uppbeat
Hi there Miguel,
Rachel from Uppbeat here. Thanks for taking the time to leave us this feedback. I'm really sorry to hear about this, and I'm keen to help as best I can.
Whilst approximately 30% of our catalog is available to Uppbeat Free users, we do also offer premium assets to subscription holders. These premium assets are indicated by a pink star symbol, and if you try to download one of these assets without a subscription, you'll be prompted to upgrade so that the asset is available to you.
I'm really sorry for any confusion caused here, or if this wasn't made clear when you originally signed up to Uppbeat. This is never the experience we want our users to have, and our Support team would be more than happy to help find the perfect asset for you if you'd like to get in touch with us: https://uppbeat.io/help-center/contact-form
I hope this context is useful to know, and we're looking forward to assisting further in any way we can.
Kind regards,
Rachel
They went the extra mile
I had an issue that took some back and forth to work out, but Rachel and the rest of the team went the extra mile to provide excellent service and support. They are a fine example that others should follow.
2 January 2026
Unprompted review
Reply from Uppbeat
Thanks so much for your review - we're really glad we could help :)
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