Uppbeat Reviews 1,994

Rachel went above and beyond, was thorough, eloquent and kind. 10/10

I had a download error occur on my first ever download. I sent a message to support and they responded 24 hours later AND gave me my credit back. The subsequent download went perfectly. Huge thank you to Dano and his mate who helped resolve my problem speedily!

For a small company, the support was very very good. The initial response, and follow-ups, were detailed and comprehensive, which went above and beyond my original query - and indeed allowed me to proceed more efficiently without requiring an ongoing dialogue.

Working with music assets is new for me, and the issue I had felt persistent, but all has been resolved successfully. BTW my issue was NOT a glitch on their side.

The service and resolve was prompt and friendly.
Many thanks for this great service.

My query was dealt with extremely quickly and resolved fully

Rachel Feehan and her team were extremely helpful guiding me through the process of disputing the copyright claim on my video from using a song in Uppbeat.io's catalog available to its subscribers.They made a difficult situation much easier to navigate.

I emailed Upbeat at 9.45 and got answer that solved my query within 2 hours.

Thank you so much for your kind reply.
It really helpful. Thank you.

Amazing support team,instant replies and just doing thier job well, when I signed up and used the product a lil I had an employee check up on me making sure everything alright

Very Prompt Response and Compassionate Resolution

It's free guys

Uppbeat a great resource for on line Creators. I wouldn't go beyond this site.

I recently reached out to Uppbeat support and Dano was incredibly helpful! Her answers were clear, detailed, and easy to understand — she even covered small details that many people might overlook. It’s great knowing that Uppbeat genuinely supports creators and makes the whole music licensing process simple and stress-free. Thank you, Dano, for your patience and clarity — it really means a lot! 🌟

I have been subscribed to this platform for around the better part of two years, now suddenly a song that I use " THIS SUMMER" Own by CD BABY CO. has copyright all my videos on my YouTube channel "JAYY PRO WORLD 🌎" which is also on the safelist from any copyright claims...I've been trying to do the claims release and this doesn't work at all. All I have been getting since yesterday is copyright claims after copyrights claims, the song was use as part of my channel intro video which is at the beginning and end of all my over 200 videos.

The effectiveness of the support team in solving my request was good and transparent.

I like the music selections and also I was able to email the company and they answered my questions right away.

I've been using Uppbeat for a couple months now for both music, sound effects and motion graphics for my channel and honestly, it's super easy to use. A couple days ago, a video I uploaded was struck with two copyright claims. Their claim removal tool couldn't touch it since the claim came through a 3rd party that represented an artist that had uploaded their content on Uppbeat while creating other music for something else. I was in full panic but I reached out to their customer support via the option and only a couple hours later, had Dano from their support team reply to my concern. They were so helpful and apologetic that this had happened. I filed disputes through Youtube already, but Dano went above and beyond and also made sure to assure me that they'd be contacting the artist to make sure this didn't happen again and if needed, assist with the removal of the claim. I usually only write reviews when I have something negative to say about a product or support but honestly I was so caught off gaurd by just how helpful their team is to resolve issues they can resolve, I had to write this one. Please never change, you guys are absolutely amazing.

It’s literally worth it , whether you’re a creative or a freelancer. Been using Upbeat for a while now .

Great work, people answer question in a day even if it’s a big company. Good answers, i don’t think that they are bots.

Contacted Uppbeat when a YouTube copyright claim was mistakenly placed by a third party. The support team responded swiftly and worked on resolving the discrepancy immediately. Thanks to Dano's assistance, the claim was released within 48 hours. It was also reassuring that Uppbeat got in touch extremely quickly when I initially reported the issue, putting my mind at rest. I was very happy with the overall communication and service!