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Upgrade Reviews 56,218

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TrustScore 4.5 out of 5

4.7

Non-Bank Financial Service
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Review summary

Created with AI, based on recent reviews

Looking at 6,960 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease of the user experience, finding the process of applying and managing payments to be simple and straightforward. Many appreciate the quick response times for approvals and the timely delivery of funds. The service is often described as excellent, with people finding the payment plans affordable and convenient. However, some customers also noted issues with pricing, specifically regarding interest rates being higher than desired. A few other people also felt that there were problems with payment processing, including unexpected charges or difficulties in paying off certain credit cards.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, consistently praising the platform's ease of use and... See more

Payment

Customers had positive experiences with payment, appreciating the flexibility of payment plans for purchases... See more

Service

Clients share positive opinions on service, highlighting the ease and speed of obtaining loans, with many... See more

Response time

Consumers generally find the response time to be positive. Many reviewers appreciate the quick answers and... See more

Price

People report ambiguous experiences with price. Many customers find the payment plans and fees affordable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So far I’ve only used upgrade for vacations. It’s very simple to use and a fast process. I do like the monthly payments vs the biweekly! There are some lodging companies (ex: vrbo) or shopping compani... See more

Rated 5 out of 5 stars

This is my second time utilizing Upgrade for debt balancing and it was just as smooth as the first time. Fast process, great right, and really a no brainer. If your looking for options to balance debt... See more

Rated 5 out of 5 stars

My experience was great in that it was easy to navigate the information needed to apply for loan. I love that this platform affords me the opportunity to access items, companies that as a person in a... See more

Rated 5 out of 5 stars

I only have one problem with pay in 4s or 6 or 12 they don’t retrieve money back when you no longer want to purchase an item . Other than that I think it’s a good idea in general love me some installm... See more

Company details

  1. Non-Bank Financial Service
  2. Alternative Financial Service
  3. Loan Agency
  4. Payment Service

Written by the company

Upgrade is a trusted financial technology company that provides customers with access to affordable and responsible credit, mobile banking, savings, and payment solutions. With thousands of positive Upgrade reviews, we’re proud to help customers build stronger financial futures. Upgrade offers a comprehensive suite of financial products to help customers build credit, manage money, and reach their financial goals through personal loans for debt consolidation, major purchases, and other life expenses, cards that reward responsible credit use, high-yield savings and deposit accounts with no monthly maintenance fees, Buy Now, Pay Later (BNPL) options through Flex Pay, home improvement financing for projects and renovations, auto financing at 1,500+ dealerships and auto refinancing options, and free credit monitoring and financial education tools. Upgrade is a financial technology company, not a bank. We partner with FDIC-insured banks and other financial institutions that originate loans and personal credit lines, provide deposit accounts, and other services obtained through Upgrade. For more information, visit https://www.upgrade.com/. Upgrade's bank partners can be viewed here: https://www.upgrade.com/bank-partners/.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

56K reviews

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Rated 1 out of 5 stars

Predatory Misapplying payments towards…

Predatory Misapplying payments towards principal, just like a predatory mortgage loan i had...Nightmare on Loan Street take two...i reported this to my State Commissioner and they made them pay me back over 4k! This company is behaving the same way!! They just put the extra funds towards next month?!? Breanna said this today 5/19/2026 @ 8:54 pm. But when i researched her frivolous answer i found that not to be True. And i took a snap shot of it too. I told her they are not practicing fair lending laws and I am reaching out to my attorney and reporting this to the State Commissioner also. She quickly filed a claim for me when I mentioned attorney :/

I told her my loan originated on 10/17/24 for $12669 min payment $160.27. I have been paying $270 per month early. Today my balance is only 11580...That's only about $1143 paid in TWO years!!! Make that make sense & cents???

19 May 2026
Unprompted review

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