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Updoc Reviews 5,164

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TrustScore 4.5 out of 5

4.4

Community Health Centre
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Review summary

Created with AI, based on recent reviews

Considering 2,030 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the service for being user-friendly, quick, and professional, often highlighting the efficiency and ease of the overall process. Many appreciate the prompt response times and the helpful, understanding nature of the staff, making interactions pleasant and productive. However, some customers were dissatisfied with the customer service, mentioning issues with a lack of support, slow email responses, or receiving only automated replies. A few people also felt that the service was not suitable for urgent or ongoing medical needs, citing difficulties in getting follow-up care or having issues resolved.

What people talk about most

Service

Customers consistently note positive experiences with service, praising its convenience, speed, and... See more

User experience

People report positive experiences with user experience. Many customers praise the platform for being... See more

Response time

Consumers have mixed experiences with response times. Many customers praise the quick responses, with some... See more

Staff

Customers had positive experiences with staff. Many reviewers praise the doctors and team members for being... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers appreciate the quick responses,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall great experience. But found when I tapped on something it took me back to do something twice I can't remember exactly what it was? Some sort of required information.

Rated 5 out of 5 stars

I broke my arm and my husband works away so I couldn't get to my doc appointments. Up Doc is perfectly available at my fingertips without having to travel to a doctor. User friendly, quick and pr... See more

Rated 5 out of 5 stars

I came down with a nasty throat infection and needed a doctor's certificate for my work, so I used Updoc and it was so much better than having to go out to the doctor! The whole process was quick and... See more

Rated 5 out of 5 stars

I would not have been able to see a local Doctor so quickly. It also takes some pressure off local doctors. The only thing I had difficulty with was that I did not have to supply my Medicare number... See more

Company details

  1. Community Health Centre
  2. Local Medical Service
  3. Medical Center
  4. Medical Certificate Service
  5. Medical Clinic
  6. Medical Technology Manufacturer

Written by the company

Convenient and accessible healthcare Join 100,000+ Aussies making life easy by consulting with an Aussie Practitioner online today.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Charged me without permission and bad customer service

Charged me without permission for over 6 months. When i reached out to cancel i received the same sample email multiple times and did not receive a response when i responded to them. I finally got a partial refund after sending multiple emails a week requesting a refund.

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Quick and Convenient

The Dr from Updoc contacted me within an hour of my request. I had the prescription messaged to me and as I didn't need it urgently they were able to post it to me. It came 2 days later. Very easy and convenient.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Convenient and fast

The process of acquiring a medical certificate is very straightforward at Updoc. You're already unwell, getting a med cert should be the least of your worries and Updoc has been a huge help.
Kudos to the team behind this.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Works well for remote living

I live remotely, have terrible internet and ride my bicycle to town.
If I cant get an appointment for same day with my in person doctor, this service works well for me.

I can get my certificate sorted in the early AM, email work, go back to sleep and then call my Dr when they open

1 May 2026
Unprompted review
Rated 5 out of 5 stars

I needed a prescription

I needed a prescription, I wasn't able to get in to a doctor in a hurry. Updoc got back to me within a couple of hours and made the script available to me.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Updoc was professional and quick…

Updoc was professional and quick dealing with my dilemma. I was unsure what to do and what to say but they helped make sense of my scattered thoughts. They responded immediately to my request for a medical script which allowed me to calm down. Thank you.

21 April 2026
Unprompted review

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