The dress is beautiful and the shipping timeline is accurate. The only issue was the delivery tracking on the Shop app showed that my dress was being delivered in the wrong state. I had to contact GOF... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great experience. Will purchase more in the future. Shipping was faster than expected for a package coming from China. Items are high quality and just as pictured. Plus, the sizing was accurate, wh... See more
Company replied
I ordered a dress that was US size XL, which requires custom ordering. Throughout the process communication from the store was great. Operations were closed over a holiday, and while that was no fault... See more
Company replied
Truly Original Ideas ! Very beautiful ! Everyone is charmed when I wear the accessories from your brand . The clothes as well are extremely interesting ! All the components find each other in grace... See more
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Company details
Written by the company
Unlogical Poem is an independent fashion designer brand designed by Timmy tian, (also chief editor and co-founder of the conceptual fashion lifestyle magazine- Little thing Magazine), a graduate from Sichuan Art Institute fashion design major. We are an original womenswear design clothing brand, Unlogical Poem.The brand was founded in 2015.The company mainly focuses on women's wear, but it also offers accessories, bags and other fashion items.
Contact info
Shenzhen, China
- service@unlogicalpoem.com
- unlogicalpoem.store
4.3
Excellent
289 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from unlogicalpoem.store
Thank you for your favorable review of our store and we look forward to your next purchase. If you have any comments or other questions, please email us. And you can follow instagram@unlogicalpoem to check our store updates. ❤️
came super quick and is so cute!!
11 November 2024
Reply from unlogicalpoem.store
Thank you very much for your support of our store:) Please bookmark the store and subscribe our email to get more product updates and discount news. 😘
Reply from unlogicalpoem.store
Thank you for your support. With your encouragement, we will make better products. Welcome to the UP store next time. ❤️
The jacket is magnificent
The jacket is magnificent, with beautiful details like the elephant buttons and circus-themed patches. Placing the order was easy and smooth and I received it in a very short timeframe! That’s definitively a 10.
28 October 2024
Reply from unlogicalpoem.store
Thank you for your favorable review of our store and we look forward to your next purchase. If you have any comments or other questions, please email us. And you can follow instagram@unlogicalpoem to check our store updates. 😘
The vest is an amazing accessory
The vest is an amazing accessory! The color and craftsmanship are great. Will love it for years to come.
22 October 2024
Reply from unlogicalpoem.store
Thank you for your favorable review of our store and we look forward to your next purchase. If you have any comments or other questions, please email us. And you can follow instagram@unlogicalpoem to check our store updates. ❤️
Reply from unlogicalpoem.store
Thank you for your support. With your encouragement, we will make better products. Welcome to the UP store next time. ✨
There was no response to my inquiry
There was no communication when I inquired about the sizing of the piece I purchased. I went ahead and took a chance on the purchase. I received it and am disappointed in the quality of the materials: in the images the fabric looked heavier and I guess I wrongly assumed so because of the cost - but the kimono was made of thinner fabric.
30 September 2024
Reply from unlogicalpoem.store
Hi, we are sorry that we checked all the mailboxes but did not receive your email :(
We always recommend consumers to purchase after fully understanding the product, so if you have any questions about size or other questions, we will try our best to answer them as soon as possible.
Our main customer service email is service@unlogicalpoem.store. And we also have a refund policy, please check: https://unlogicalpoem.store/pages/refund-policy. If you have any questions or ideas, please contact us by email, thank you! ❤️
never got my order, no response from company
UPDATE: I finally received my order after it had been “out for delivery” for 11 days. it was dropped off by a guy in a beater car wearing an Amazon Prime shirt (this was NOT Amazon Prime.) May I suggest they use a different shipping company.
I never got my order. The last tracking info said it was out for delivery a week ago. I tried to contact the company and the shipper and no one returned my calls and emails. It feels like a scam. My only recourse is to refute the charge with my credit card company. Avoid this place.
17 September 2024
Reply from unlogicalpoem.store
Hi, sorry for the late reply. We just returned to work after the holiday. We set up an automatic reply email during the holiday, which may be regarded as spam, causing your misunderstanding : ( We have replied to your email ASAP this morning. We are following up on your order. If there is any further news, we will tell you. Don't worry, we will solve the problem for you. Please keep in touch with us.
Update: You have confirmed that you have received the package. Thank you very much for your suggestions and communication:)
Item as described
Item as described, and very well made. Item cqme quickly. I'll buy something again for sure.
11 September 2024
Reply from unlogicalpoem.store
Thank you for your support. With your encouragement, we will make better products. Welcome to the UP store next time. ❤️
thank you i adore my dress💜💜💜
9 September 2024
Reply from unlogicalpoem.store
Thank you very much for your support of our store:) Please bookmark the store and subscribe our email to get more product updates and discount news. ❤️
Fast delivery, good quality product
The delivery was pretty fast and easily trackable. The dress itself is wonderful, the one that came from a dream, the quality is amazing!
5 September 2024
Reply from unlogicalpoem.store
Thank you very much for your support of our store:) Please bookmark the store and subscribe our email to get more product updates and discount news. ❤️
Cat embroidered flower print blouse
Happy with the quality of your goods and the discount too
26 August 2024
Reply from unlogicalpoem.store
Thank you for your support. With your encouragement, we will make better products. Welcome to the UP store next time.❤️
Reply from unlogicalpoem.store
Thank you for your favorable review of our store and we look forward to your next purchase. If you have any comments or other questions, please email us. And you can follow instagram@unlogicalpoem to check our store updates.❤️
Great customer service
Great customer service! Pretty clothes! i needed to return my purchase and they got right back to me. and the return was very easy. the clothes are so pretty and nice quality!
8 August 2024
Reply from unlogicalpoem.store
Thank you for your favorable review of our store and we look forward to your next purchase. If you have any comments or other questions, please email us. And you can follow instagram@unlogicalpoem to check our store updates. ❤️
10/10
The client service is great, always easy to keep in touch with and the delivery got sooner than anticipated. The products are high quality, overall I'm very happy with my purchase.
29 July 2024
Reply from unlogicalpoem.store
Thank you for your support. It is our pleasure to provide the best service for you. With your encouragement, we will make better products. Welcome to the UP store next time. ❤️
Reply from unlogicalpoem.store
Thank you for your favorable review of our store and we look forward to your next purchase. If you have any comments or other questions, please email us. And you can follow instagram@unlogicalpoem to check our store updates.
This is my 2nd time buying and…
This is my 2nd time buying and everything Ive gotten is gorgeous. I get so many compliments and the garments are beautifully made
26 July 2024
Reply from unlogicalpoem.store
It is our pleasure to provide the best service for you. ❤️ Thank you for your support. With your encouragement, we will make better products. Welcome to the UP store next time.
Great
Great, except I thought the purse had cats on both sides. I had bought one for my daughter in the past. Beautiful packaging.
25 July 2024
Reply from unlogicalpoem.store
Hi, our cat bag has different designs on both sides, it is one of our most popular items! Thank you for purchasing. ❤️
I really love the design BUT
I really love the design of this clothing company.And the shipping was very fast.
But the customer service doesn’t work.I contacted the service shortly after my order-no response.
I would like to return two items and one item has a pulled thread.No one answers.
I am wondering if I will be able to return something in time-if the customer service will not answer…..
5 August 2024
Unprompted review
Reply from unlogicalpoem.store
Hi, thank you very much for your love and purchase of our products. Due to a high amount of emails and requests, we might take sometimes to get back to you. We apologize for any inconvenience this may cause:( We have replied to your email yesterday and also sent you a video and pictures on how to handle pulled thread. Please check them out. If you have any questions, please continue to email us.
At First i was a bit worried wheather this shop i
At First i was a bit worried wheather this shop is a scam or not, but i've got what i was supposed to get so i guess it was worth the money :)
19 July 2024
Reply from unlogicalpoem.store
Thank you very much for your support of our store:) Please bookmark the store and subscribe our email to get more product updates and discount news. 💛
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