Very pleased with the windows and the installation crew. On time and very good professional job with installing the new windows and removal of old windows. Even cleaned up well.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Installers were on time and did an excellent job. We have had universal windows in the past. The only thing I would recommend to others looking to get windows— is to shop around- I don’t feel like we... See more
Company replied
Run away from this company - Sales sold us 2 extra windows we did not need - then no communication from them - have had to call them multi times for updates on status - they want 50% upfront (gave the... See more
I ordered windows for the full house and arrived early compared to the original date. That was great. The installation guys were very professional and efficient. Cleaned everything after and the house... See more
Company replied
Company details
Written by the company
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling. Universal Windows Direct of Chicago opened in 2020. Our products feature the exclusive UniShield brand and come with a transferable lifetime warranty on materials and labor. We are a fully licensed, bonded, and insured company and EPA Lead-Safe certified.
Contact info
Commerce Court 1007, 60089, Buffalo Grove, Illinois, United States
- (773) 475-0200
3.8
Great
24 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Avoid this company
All the negative reviews you read are true. Our salesman Ricky was not only a liar, he was incompetent as well. We received a quote to have every window replaced in our house. We specifically asked how they counted the bay windows with 3 small windows on top and Ricky told us it was counted as one window. Installation came and went and they did not replace the 3 small windows we specifically asked about. We got in contact with Jason, the area sales manager and told him about the issue. He told us it would normally be $3,600 but if we gave them a 5 star review they would offer us the employee pricing of $3,000. Insulting. These windows are small (please see photo) and $3,000 seems outrageous, especially when it was their mistake. We had other issues with the company before this, lied to about when financing would start, hour late for the measuring appointment after my wife left work early to work with their schedule etc… they are also very unresponsive. Do yourself a favor and stay away from this company.
24 April 2023
Unprompted review
Reply from Universal Windows Direct - Chicago
Brian, we are truly sorry to hear our team did not meet all of your expectations during your experience with us. We have reviewed your account and see you have spoken with our sales manager regarding the picture windows you are looking to replace which were not on the original contract. If you have questions or wish to discuss further, please contact the sales management team directly so they may assist you.^J
Wrong size windows Supervisor said install them anyway.
My father ordered windows for his home and waited months to get them in. He was given 3 different dates of when they would be there and in the end the instal date changed again. Moving to the day of instal and all the windows get ripped out of his house and then the installer realized 4 out of 8 windows were to small. The installer even said he wouldn't put them in his own home this way. When they contacted the Job supervisor he spoke to my father and the installer who both said the windows were the wrong size, off by 3 to 4 inches. The job super told the installer to figure it out and get the windows in because they were done with this job. My father was then told to take pictures and videos and send them into the main headquarters and they would make a decision. Now he cant get anyone on the phone, the installer did the best he could but they had to add 2×4s all around to get the windows to fit and then they couldn't finish trimming them out because the brought the wrong material. My father is retired, a Vietnam vet, Purple Heart recipient and this is how he was treated by this company he trusted to do this job correctly. Find another company, do not give them your business.
26 October 2022
Unprompted review
Run away from this company
Run away from this company - Sales sold us 2 extra windows we did not need - then no communication from them - have had to call them multi times for updates on status - they want 50% upfront (gave them that) then another 40ish % at time of delivery ( but to their warehouse - not your home) so you have to almost pay the full amount BEFORE they do anything. Sales man said time of delivery to my home - which was a LIE.... This company so far is a joke - about to get lawyers involved.... asked them to make it right and call me back for install - never called back.....
11 October 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.