Universal Pallets Reviews 

33
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Great company to deal with, pricing is clear. I was using pallets to build a sunlounger (and since, a birdhouse!) And I was sent a really useful and informative email regarding what to look out for e... See more

Company replied

Rated 5 out of 5 stars

Service was exceptional. Ordered on Thursday evening and the pallets were delivered by 09:30am on Monday. Pallets are in really good condition and very well priced. Rachel at Universal Pallets... See more

Company replied

Rated 5 out of 5 stars

I ordered pallets to a residential address which posed some tricky access issues for delivery. I called in advance and Rachel was beyond helpful. The pallets arrived in an appropriate vehicle with a p... See more

Company replied

Rated 4 out of 5 stars

Good prompt service and good product but communication was poor. I needed to know when the delivery would be. I emphasised this on ordering and was told I would be notified. When I had heard nothing a... See more

Company replied

Company details

  1. Pallet Supplier

Written by the company

We buy and sell wooden pallets, online at www.universalpallets.com. We offer nationwide delivery, often next day. .


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

33 reviews

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4.7

All reviews

(33)

1 review in the last 12 months

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Rated 5 out of 5 stars

Good quality pallets and fast delivery

Good quality pallets and fast delivery. Nice to get the VAT invoice straight away rather than having to chase like with many suppliers.

9 March 2022
Unprompted review
Universal Pallets logo

Reply from Universal Pallets

Thank you for the great review, much appreciated!

Rated 5 out of 5 stars

Rachel was brilliantly helpful and kind…

Rachel was brilliantly helpful and kind in accommodating what was a very small order, nevertheless she tirelessly got out of her way to find a solution that worked for our specific needs. I couldn't recommend Universal Pallets more, both on the professionalism and the friendliness front. A flawless experience.

18 February 2021
Unprompted review
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Reply from Universal Pallets

Thank you so much for the amazing feedback Elsa

Rated 5 out of 5 stars

Received exactly the quality promised

Very straight forward procedure from order to delivery. Spoke with the same person on each occasion who was professional, knowledgeable and courteous. The pallets purchased were of a good standard and we would re-order again.

The Clay Pigeon Company

18 December 2020
Unprompted review
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Reply from Universal Pallets

Thank you very much for the very encouraging review - we will pass this on to the relevant team members

Rated 5 out of 5 stars

Ordered 100 pallets (1200 x 1000)…

Ordered 100 pallets (1200 x 1000) online.
Communication, delivery and service all excellent.
Will use again in the future.

18 December 2020
Unprompted review
Universal Pallets logo

Reply from Universal Pallets

Thank you Lee, we really appreciate the 5* review

Rated 5 out of 5 stars

The best pallet company!

I needed pallets at very short notice, Universal Pallets came to the rescue! Thank you so much. Roger

16 October 2020
Unprompted review
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Reply from Universal Pallets

Thank you Roger!

Rated 5 out of 5 stars

Pallets for home projects

Having no clue about which pallets to use Rachel helped me through the options. Even though it was only a small order I still felt like a valued customer. Would recommend this company and definitely use again.

21 August 2020
Unprompted review
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Reply from Universal Pallets

Thank you for the lovely review!

Rated 5 out of 5 stars

Pallets for Garden Furniture

I ordered pallets to a residential address which posed some tricky access issues for delivery. I called in advance and Rachel was beyond helpful. The pallets arrived in an appropriate vehicle with a pump truck so I didn't need to worry about manouvering the product myself. The pallets are all in great condition and I am over the moon. Thankyou to everyone at Universal Pallets for a great service - will definetly be using again in the future

17 August 2020
Unprompted review
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Reply from Universal Pallets

Thank you Lois!

Rated 5 out of 5 stars

Great pallets

Great pallets, great quality and quick delivery with friendly service.

12 August 2020
Unprompted review
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Reply from Universal Pallets

Thank you Chantelle!

Rated 5 out of 5 stars

Great Value and Excellent Customer Service

Placed my first order online, the whole process was simple and straightforward. I chose Universal Pallets for value and delivery times.
The payment was processed efficiently and the pallets were delivered on time and in perfect condition.
The driver was very professional and went the extra mile to help stow the pallets (10) conveniently.
Every interaction has been flawless and I have no hesitation in recommending this company.

5 August 2020
Unprompted review
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Reply from Universal Pallets

HI Chris, thanks so much for the fantastic review, we really appreciate it, and we have passed on your comments your driver

Rated 5 out of 5 stars

We use Universal pallets for all our…

We use Universal pallets for all our pallet needs. They never let us down, deliver on time, when we need them and always the quality we want.

29 July 2020
Unprompted review
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Reply from Universal Pallets

Thanks so much Charlotte! it's a pleasure working with you guys

Rated 4 out of 5 stars

Good prompt service and good product…

Good prompt service and good product but communication was poor. I needed to know when the delivery would be. I emphasised this on ordering and was told I would be notified. When I had heard nothing after a couple of days I phoned again and was assured that the deliverer would be notified and was aware that I needed to know prior to delivery.... Then they just turned up unannounced. Good product, just need better customer communications.

29 July 2020
Unprompted review
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Reply from Universal Pallets

We are sorry that our comms were not as good as they should have been on this occasion, and we appreciate that this would have been very annoying! - our haulier's team has been unusually short-staffed & exceptionally busy due to the current circumstances, and this may have impacted. Thank you for your review and purchase Tim, much appreciated.

Rated 5 out of 5 stars

Fast and Reliable

We have used Universal Pallets a couple of times and have always received fast, reliable service and competitive prices.

Thanks

28 July 2020
Unprompted review
Universal Pallets logo

Reply from Universal Pallets

Thank you for your business and review!

Rated 5 out of 5 stars

Great company !

Great company to deal with, pricing is clear. I was using pallets to build a sunlounger (and since, a birdhouse!) And I was sent a really useful and informative email regarding what to look out for etc. Delivery was quick, phones are answered straight away and help given if needed.
I wholeheartedly recommend this company.

3 July 2020
Unprompted review
Universal Pallets logo

Reply from Universal Pallets

Thanks so much, we really appreciate it!

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