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Unitel Direct Ltd Reviews 

3,416
•
TrustScore 4 out of 5

4.0

Online Marketing Agency
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Review summary

Created with AI, based on recent reviews

Looking at 143 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, professional, and polite. Many frequently highlight the excellent customer service, appreciating quick responses and effective assistance. Reviewers are often very happy with the overall service, noting it delivers on promises and positively contributes to their business growth. However, some customers noted significant issues with website performance, reporting that landing pages did not generate expected leads or improve search rankings. Others were dissatisfied with payment practices, mentioning concerns about billing or difficulties canceling contracts without full fees. Some reviewers also found customer service lacking, citing rudeness or a failure to follow through.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, often describing them as helpful, polite, and professional.... See more

Service

Reviewers mention ambiguous feedback about service, with many expressing extreme disappointment and... See more

Customer service

Customers had ambiguous experiences with customer service, with many expressing significant dissatisfaction.... See more

Website

Customers consistently note negative experiences with website services, with many reporting that the websites... See more

Payment

Consumers express significant dissatisfaction with payment processes, citing issues such as unexpected... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Although Austin was great and followed through with checking that my service with Unitel is ok, I'm still hopeful that the website is generating more leads to my business, so until I'm fully satisfied... See more

Rated 5 out of 5 stars

I contacted Unitel today and was greeted by Jason on Customer Services who was most polite and professional. Having explained my enquiry to him, he handled it very well and was most informative and... See more

Rated 5 out of 5 stars

Samson has been very helpful during the last few weeks when my internet stopped working. There were several issues, one resolved by OpenReach and one by sending me a new router which should arrive tod... See more

Rated 5 out of 5 stars

Melissa and Alex Greenwood were extremely helpful with my query and did an excellent job in sorting everything out for us. They very professional and are a great asset to your team.

Company details

  1. Online Marketing Agency
  2. Telecommunications Service Provider

Written by the company

Unitel Direct are one of the UK's leading and fastest growing Web and utilities suppliers in the UK. We have over 400 staff working for Unitel and our group of companies. We operate one of the most successful switching sites for fuel and telecoms in the UK. Over 5,000 customers use Unitel and our group of companies every month. Our pricing for our utilities are some of the cheapest in the UK

Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.0

All reviews

(3,416)

130 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

austin has been helpfull and sorted my…

austin has been helpfull and sorted my issues when running business which has online payments and has online accounts to place orders you need reliability my intrernet has been poor and not working a lot he told me i needed to upgrade with them hope it works as he says the future will tell thanks austin for your help

11 July 2025
Unprompted review
Rated 1 out of 5 stars

total waste of time

9 July 2025
Unitel Direct Ltd logo

Reply from Unitel Direct Ltd

Good afternoon,

I'm truly sorry to see you have felt the need to place this comment.

A senior member of the team will be in touch to discuss your concerns further. I'm certain that, together, we'll be able to come to a positive resolution.

Warmest Regards
Unitel

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