I had auto-renewal turned on and suddenly received an invoice which I had paid automatically. I've been a customer for years, but suddenly UD increased the price of renewal of the domain with more tha... See more
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You wait till the domain name is experied then you offer it back with a very expensive price just because you know people needs it. But now we are moving to another server. Thanks
Company replied
I had a ".de" domain for a year with this company. As I didn't need it anymore I did not do anything at the expiry time and I expected (as with all companies that I worked with so far) to get the doma... See more
Sadly, my experience with the platform is becoming worse. I have all of my domains set to auto renew but this feature didn't work as expected. I received invoices for the payments and that... See more
Company details
Information provided by various external sources
Based in Cambridge, Massachusetts, United Domains is a domain registrar with over a decade of expertise in domain name registration, offering over 500 top-level domains worldwide. As the US office of one of the leading domain registrars in Europe, we support over 1.7 million domain names for more than 300,000 clients, including Fortune Global 500 companies like Siemens, Vodafone, and Lufthansa.
Contact info
210 Broadway, Suite 201, 02139, Cambridge, United States
- +1 (617) 863 3812
- support@uniteddomains.com
- uniteddomains.com
1.1
Bad
603 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Miserable customer service
Miserable customer service. I am now changing all my stuff to another supplier.
12 March 2020
Unprompted review
Great experience!
5 December 2019
Unprompted review
+100% price increase!!!
I had auto-renewal turned on and suddenly received an invoice which I had paid automatically. I've been a customer for years, but suddenly UD increased the price of renewal of the domain with more than 100% since last year without any prior notice! I paid €104 EUR for the renewal of ONE domain!
22 October 2019
Unprompted review
I had a ".de" domain for a year with…
I had a ".de" domain for a year with this company. As I didn't need it anymore I did not do anything at the expiry time and I expected (as with all companies that I worked with so far) to get the domain closed. Instead after several months I go a letter from vindication company informing me that: 1) the domain was closed due to me not paying; 2) I have to pay for the year forward anyhow (say around 20euro); 3) I have to pay another 95euros (!) for vindication fees under some german civil code penalty etc. The mail came with unregistered post at the address I don't live at anymore (thanks to the courtesy of the new tenant I got hold the letter). So in the end the domain was cancelled but I had to pay for it anyhow with interests under the penalt threats. This company is not serious and to me uses predatorial practices to ambush their customers. I paid the fee, now I do not want to deal with them ever again and so I advise to any potential clients.
14 October 2019
Unprompted review
Auto renew feature and domain expiration time issues
Sadly, my experience with the platform is becoming worse.
I have all of my domains set to auto renew but this feature didn't work as expected. I received invoices for the payments and that the domains are renewed month ago but they weren't. I could see the expiration date have passed in user's area. When I tried to renew them manually I could do it only 2 years ahead, until 2021.
So it seemed that the domains were renewed somewhere in UD's platform but this was not appearing in the user's area. I did manual renew because I was afraid the domains may drop. Still the expiration date of my domains is one year behind.
I have still not received answer from the support (3 days now). I wrote them twice. It seems everything is autopilot, no matter if it is working or not.
As a domain owner I can say that my domains were exposed to risk of dropping.
I would not recommend this service to anyone who cares about its domains.
12 August 2019
Unprompted review
Reply from uniteddomains.com
Thank you for your feedback, Dan; we're sorry to hear this. While we are now under the management of united-domains.de, and have therefore undergone some changes to our offerings, our platform is still our own, and we will continue to strive to maintain the same standard of service that our customers have come to expect. Thank you again.
Best regards,
Travis at UD
The verification e-mail arrived a…
The verification e-mail arrived a little bit slowly. Everything was perfect.
27 February 2019
Unprompted review
Reply from uniteddomains.com
Glad to hear you had a good experience, Tibor! Thanks for giving us a try.
Best regards,
Travis at UD
Cheap and easy but don't expect…
Cheap and easy but don't expect customer service to reply to any questions.
2 questions sent to CS before and after the purchase and none of them ever got a reply.
Upside: Most domains available at a competitive price.
24 February 2019
Unprompted review
Reply from uniteddomains.com
Hi Alexander, and thanks for your feedback! Our records show that your support ticket was sent over the weekend, which as our website indicates is outside of our customer support hours (weekdays from 9am to 5pm ET). I also see that one of our support team members answered this ticket once we opened again on Monday morning, and I hope their answer provided the help you were seeking. If not, feel free to reach out again and we'll be happy to assist.
Thank you again for sharing your comments with us!
Best regards,
Travis at UD
Reply from uniteddomains.com
Thank you for your feedback, Brock! We try to keep things simple, and I'm glad you had a smooth eperience with our services.
Best regards,
Travis at UD
The worst tech support and feedback
20 February 2019
Unprompted review
Reply from uniteddomains.com
I'm sorry we failed to meet your expectations, Igor. If you would please reach out to a member of our team at support@uniteddomains.com we would be grateful for an opportunity to set this right for you -- I'm confident that we can. Thank you for your feedback!
Best regards,
Travis at UD
Wish you offered more aggressive…
Wish you offered more aggressive pricing for multi year renewal and privacy share. Other wise good efficiency user interface and process.
18 February 2019
Unprompted review
Reply from uniteddomains.com
Thanks for sharing your comments with us! We do strive to make our prices as competitive as possible, which is why we offer discounted multi-year domain registrations, and we back up every registration with quality service that's known industry-wide. We'll take your notes to heart as we strive to improve our services in the coming year. We appreciate the feedback!
Best regards,
Travis at UD
Reply from uniteddomains.com
Thank you for your recommendation, Craig!
Best regards,
Travis at UD
Great service and support
12 February 2019
Unprompted review
Reply from uniteddomains.com
Thank you for your feedback, Cesar! We're glad to hear you're pleased with our services.
Best regards,
Travis at UD
Great experience!
9 February 2019
Unprompted review
Reply from uniteddomains.com
We're thrilled to hear this! Thank you for your terrific feedback.
Best regards,
Travis at UD
Recommended!!
Not immidiate registration for .ms domain but immidiate customer support!
7 February 2019
Unprompted review
Reply from uniteddomains.com
Thank you very much for your recommendation, Konstantinos!
Best regards,
Travis at UD
Easy experience
5 February 2019
Unprompted review
Reply from uniteddomains.com
Great to hear, Alicia! Happy we could help. Thank you for your feedback, and for choosing us to be your registrar!
Best regards,
Travis at UD
I've been bombarded with tele sale…
I've been bombarded with tele sale phone calls
1 February 2019
Unprompted review
Reply from uniteddomains.com
Hello and thanks for your review! I'm sorry to hear about your experience; like all registars, we are required to submit basic registrant contact details to a central public domain registration database, which can occasionally lead to an increase in unwanted spam. However, please rest assured we do not do anything with your contact info beyond what industry regulations require us to. If you have any questions about this, or if you'd like to learn more about domain privacy services we offer, please contact support@uniteddomains.com. Thank you again.
Best regards,
Travis at UD
Good start
I just started using this service. However; its seems promising
1 February 2019
Unprompted review
Reply from uniteddomains.com
We'll work our hardest to provide you with a domain registration service that both meets and exceeds your expectations, Ikechukwu. In the meantime, thank you for giving us a try!
Best regards,
Travis at UD
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