Update: contacted by customer service who have apologised for the late delivery and have refunded my freight very much appreciated the follow up.I ordered Western Australian wine I am in Perth it took... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well I'd say my high rating is more about Andy, who gives me great advice, isn't pushy but does get in contact if something comes up that he knows will suit me or my family. United Cellars deliver an... See more
Company replied
my personal interaction with Guy Stange has been outstanding helping me with order problems when i have been to slow to place order. He is courteaos and pleasure to deal with. I like the individual... See more
Company replied
Superb wine selection, recommendations and service. Anthony and Nestor provide next level support. We havent bought wine elsewhere in over 10yrs, awesome team.
Company replied
Company details
- #1 of 2 best companies in Wine Store
- #2 of 3 best companies in Alcohol Store
About United Cellars
Written by the company
Established in 2004, United Cellars continues to be a family-owned business that works directly with leading wineries across Australia and around the world.
We care about your wine needs and our focus continues to be about offering outstanding wine, at best market prices. We provide a bespoke 'one on one' service, matching wine to each customer's needs. From $10 to $1,000+ a bottle, each wine has been tasted and approved as an industry benchmark, before it is offered for sale.
Out Promise is 100% Guarrantee
Written by the company
- Any Wine Any Where - try us out
Great wines and Fast Shipping
Great wines personally selected for you.....Experience the difference
At United, we believe in delivering to you top quality products, at market lowest prices with a high level of personalized service all the way from choosing the right wine to ensuring its safe delivery to you. We offer 100% satisfaction Guarantee - if for any reason your note happy return the goods within 30 days for a full refund.
Contact info
Suite 3.01, Level 3, 8 West St, 2060, North Sydney, Australia
- 1300 226 835
- info@unitedcellars.com
- unitedcellars.com
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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I’ve had good advice and suggestions…
I’ve had good advice and suggestions from your representative and I find delivery prompt and reliable
18 May 2026
Reply from United Cellars
Thank you for the fantastic review! Our agents pride themselves with providing great suggestions, and we are so happy you are impressed with our delivery and service.
Friendly call staff with knowledge.
Friendly call staff with knowledge of the wine they are offering plus a history of my own preferences on file - both taste and price point.
18 May 2026
Reply from United Cellars
Thanks for the great review! We truly appreciate your support.
Reply from United Cellars
Thanks for the great review! We really appreciate your support.
My order arrived when it was supposed…
My order arrived when it was supposed to and was correct.
14 May 2026
Reply from United Cellars
Thanks for the 5-star review! We thank you for your support.
Reply from United Cellars
Thanks for the great review! The team will very much appreciate your kind words.
Excellent service and delivery
Excellent service and delivery, the sales pitch is occasionally less reliable than it was when I first commenced buying from you. I feel some of your reps excell at reeling off prizes and ratings, possibly with less wine knowledge than would be desirable. Also sales are not as targeted to my taste as they used to be. I am less inclined to try unknowns since I have been sold a couple of impressive wines.
15 May 2026
Reply from United Cellars
Hi Steve, thank you for your loyalty and for your great feedback on our service and delivery.
We pride ourselves on having an extremely knowledgeable team, so I am sorry to hear that our recent recommendations haven't matched your expectations. Our goal is always to provide deep wine expertise and highly targeted selections, not generic ratings.
To ensure you receive the personalized service you deserve, we have assigned you a dedicated Wine Agent. They will be reviewing your past favorites to ensure all future recommendations are strictly tailored to your specific palate.
Please also remember that you are always covered by our United Cellars Tasting Guarantee—if a recommendation isn't to your taste, we will refund, credit or replace it.
Your dedicated advisor will be in touch shortly to introduce themselves.
Warm regards,
Lachie
Customer Service Manager, United Cellars
Reply from United Cellars
Thanks for the great review! Glad we could make everyone happy.
I have had prompt and courteous service…
I have had prompt and courteous service from United Cellars for over 10yrs to my memory and have never had a doubtful product, with thanks Mike.
7 May 2026
Reply from United Cellars
Thanks for the outstanding review Mike, and for being a valued long-term customer. We truly appreciate your support over the past 10 years.
I receive a great personalised service.
I receive a great, personalised service, from the same consultant.
14 May 2026
Reply from United Cellars
Thanks for the great review! Very happy to hear you are enjoying the personalised service with United Cellars.
Great wine at a great price
11 May 2026
Reply from United Cellars
Thanks for the amazing review! We really appreciate your support.
The suggestions are always spot on.
The suggestions are always spot on.
Customer service is superb.
13 May 2026
Reply from United Cellars
Thanks for the 5-star review! We are very happy to hear you are enjoying the suggestions and customer service.
Reliable quality products and service
I have been dealing with United Cellars for about 3 years. They offer good value with their secret deals and their delivery service is quick and efficient. In that time I have had one wine that I was not happy with and it was promptly sorted. I will continue to do business with them in the future.
13 May 2026
Reply from United Cellars
Thanks for the outstanding review! We truly appreciate your support over the last 3 years.
Absolutely wonderful wines
Absolutely wonderful wines.
You guys have done the hard work in researching, choosing the best wine's, something we as customers don't have to do anymore.
12 May 2026
Reply from United Cellars
Thanks for the wonderful review! We really appreciate your support.
Fantastic service and an excellent…
Fantastic service and an excellent selection of wines for the price point I gave. Thorsten's knowledgable guidance always leads to a lovely selection of interesting wines
5 May 2026
Reply from United Cellars
Thanks for the outstanding review! Great to hear you are loving our range and service.
I ordered Western Australian wine I am…
Update: contacted by customer service who have apologised for the late delivery and have refunded my freight very much appreciated the follow up.I ordered Western Australian wine I am in Perth it took 2 weeks to arrive. I contacted them after 5 days they promised 2 days delivery. It looked like they didn’t process my order. Wine was shipped from Sydney arrived 2 weeks after ordering. It would have been quicker to drive to the winery myself 😬
12 May 2026
Reply from United Cellars
Hi Julie,
Thank you for your order and for sharing your feedback with us.
I sincerely apologize for the initial delay in getting your order dispatched. While the transit time from Sydney to Western Australia fell within our standard estimates, I completely understand that the overall timeline didn't meet your expectations, and I am sorry for any confusion.
Your satisfaction is our top priority, and I very much appreciate your kind words regarding our customer service and follow-up.
Best regards,
Lachie
Customer Service Manager, United Cellars
Reply from United Cellars
Thanks for the outstanding review! We appreciate your support.
Generally very interesting wines are…
Generally very interesting wines are promoted at reasonable price points
12 May 2026
Reply from United Cellars
Thanks for the great review! We really appreciate your support.
Great wine at a good price
Great wine at a good price. Excellent service, I would highly recommend.
11 May 2026
Reply from United Cellars
Thanks for the outstanding review! We very much appreciate your support.
Reply from United Cellars
Thanks for the great review! We are very happy you are enjoying our selection.
Superb wine selection
Superb wine selection, recommendations and service. Anthony and Nestor provide next level support. We havent bought wine elsewhere in over 10yrs, awesome team.
8 May 2026
Reply from United Cellars
Thanks for the outstanding review! Nestor and Anthony will very much appreciate the shout out.
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