Unique Vintage Reviews 275

I’ve ordered from them 3x. The first time they returned my order after not shipping it for a month. Then I did two pre orders that I put for delivery. It’s been 3 weeks without anything. I messaged them only for them to say “oh you picked the pick up option! We can send it out for X money” when I was like what??? I already paid shipping and for it to be sent to my home!!! After this I’m not ordering from them again

They do not honor promotions when THEY make a mistake and cancel the order. Their excuse is "the promotion was over the weekend," which is when I made my purchase. They canceled this same order on Monday, ignoring me over the weekend when their customer service is closed and nobody can be reached.

I made my order on Saturday morning. This is on purpose to avoid honoring the original price. It is disgusting behavior.

Even contacting customer service immediately, they refuse to aid in any way because the promotion is over. I contacted customer service the minute there was an issue, but their excuse was that they were closed over the weekend, when the promotion was ongoing. They cancelled my order Monday morning (after the promotion was already done). I would have repurchased the items right away, during the promotion, if they had been open to fix the issue on the weekend. I called the second I could and also emailed and they refuse to fix it, claiming "computer limitations."

It is appalling and disgusting and a scam to make international customers pay more out of pocket. They also correct international addresses when you input them, which is why they cancelled my order without my consent. They refuse to restore the order as it was too.

Shameful.

First time purchasing from this cute site & it went well. I ordered a spider-web top & I love it sm! The quality was much better than expected, as well. The only issue is that the Canadian postal/courier place in which their shipments go to once they arrive nearby (oddly it isn’t through Canada post or the common ones) had insanely negative reviews (little alarming…), however my parcel came to me safely & in one piece thankfully!

Absolutely horrendous customer service, they do not reply to continuous messages sent.
I received a expensive skirt that smelled, really bad chemical smell that come up as soon as I opened the bag, this did not disperse after hanging the skirt for a week and as this is glitters worried about washing the item to remove the smell, I asked for some advice and tops but no responses after numerous emails sent, seems like I'm stuck with it as looking at past reviews their customer service seems to have gone and nobody receives responses...avoid at all costs

What passes as customer service is apparently just answering the call. I was attempting to apply a coupon when my order went though - you know how sometimes the screen shifts on phones between entries or when loading. I sent two messages immediately. Card was charged.
This happened on a Saturday and so I had to wait until Monday to reach anybody and I called about an hour and a half after they opened and they said it was already being processed, which is funny because right before that I just received a message that I was going to take longer. She said she couldn’t do anything. She didn’t even offer to apply the discount, so I was charged full price even though they had a sale going on. She said she’d be happy to create a return label though for when I wanted to return it. That seems like a lot of extra work they’re creating on themselves and the customer and if I really would’ve love something that gets sent I won’t keep it anyway because I’m not gonna pay full price for it when I know that I could’ve got it discounted . One day later I get another email that says they’re still working on it and it could take longer than expected. So you’re telling me it would not have been easier, when staff had just started their day for an hour and a half, to not cancel the order and refund my money. Or do a little sell and apply the discount to keep a customer? They’re going to make somebody fulfill an order that I don’t want? It’s like one branch of the company and the other branch of the company can’t communicate or they just telling you that story to make you feel stuck.

Terrible experience with ‘customer service’ which was almost certainly a bot. The order never arrived and they never even emailed me to say there was a delay (which was several weeks) or when the order was then cancelled. The only reason I eventually got the money back was because I complained through the bank. Never ever order here, it is a complete scam.

It was early and I was getting ready for work. I also trying to get my daughter ready for daycare. I went to the unique vintage site. I had entered close to $400 worth of merchandise ,which I intended on using affirm to manage payments. Well long story short I left my phone and my two-year-old grabbed it and went ahead and paid for the purchase without affirm. There was no way to cancel it and I was frantic because there were no customer service representatives available till 9 AM. I had to start work at 9 AM. I sent a couple emails impatiently waiting for response. Finally It came to my attention that there was a timezone difference. It wasn't but a few hours later and this big blooper was fixed. I was so relieved and happy that unique vintage helped me out. These kids I'll tell ya! Lol

I put in my first order with them and eagerly awaited my outfits. I mean "sitting by the window obnoxiously staring at the front stoop while sipping coffee and mentally begging for them to show up already" so I could wear them to my birthday party and a good friend's wedding respectively. I became that person who bounced outside every day to see if it was here yet, and hit refresh on my tracking number as often as possible. One day while I was working from home (thanks Covid!), I saw a notice come in saying my package had been delivered a few minutes prior. YAY! But I hadn't heard the iron gate open, nor had anyone rung the bell. Odd. I ran outside and there was nothing. Nada. I looked around and saw nothing. I asked the landlord's wife who was sorting through recycling outside if she saw anything arrive. She said no. So I waited. And waited. And waited. Then it was the end of the day and I realized something was really wrong. I reached out to Unique Vintage, and told them what was happening. Their customer service stayed in contact with me, and they said they would help me look for the packages in any way they could. They filed a claim on my behalf... yada yada yada... in the end, the package was never located. I was out the money AND had to repurchase things to wear to my birthday and the wedding, so I would be out double! Or WOULD I? Because they decided to refund me, and now they have a customer for LIFE. I have still never seen their clothing in person since that was going to be my first order. But despite that, I will happily reorder thanks to the customer service alone. (Though next time I'm going to pay for upgraded shipping that doesn't go through USPS like their free shipping eventually does. I'm too spooked by what happened to risk doing that again. From now on it's FedEx or UPS all the way from start to finish, and I'll ask for it to be signed for. I've learned my lesson. Now I'm going to use that refund to shop from them again! This time I will hopefully actually get the outfits. ;) lol!
THANKS AGAIN Unique Vintage!
Lenore in Astoria Queens NYC

This company is a SCAM! I have not received a fully paid 250 EUR order after multiple complaints, and almost 2 months!
I will keep posting this everywhere on social media until I receive actual customer service. You will not get away with this!

This company is not the company you wanna deal with if you need help. I order a lot, but when I had a delivery issue talking to them, they were condescending and it left a bad taste in my mouth. No grace whatsoever, no apology no I'm sorry your fabulous dress didn't make it. No discount no appeasement. YOU SUCK.

Vintage is trying cheat customers by using customers helplessness . Recently bought car child seat mirror and I received a broken seat mirror. When I contacted Vintage, they asked photos, weight of item , even outer package.
They collected buyer protected fee as well . After I sent all information except photo with outer package as I opened package and found it's broken inside , they denies to refund .

I feel Vintage taking insurance and trying to irritate customers by asking several questions , so customers stop at some point asking for refund further for damaged and wrong items .

Placed an order on December 15th, they took my money... still no updates explaining where my order is.

I've complained about lack of communication three times and I get the same generic email back every time and then nothing. Avoid this company.

Update: After a request from my bank, they eventually returned my money… poor service and a complete waste of time.

This is an amazing company to do business with. They have fabulous items and they truly go above and beyond for there customers. Would highly recommend them.

This is the second time in two months I have had an order or part of an order cancelled due to being out of stock. If it shows as available when I order it, why does it go out of stock? Plus they didn’t notify me either time, I had to check with them because I wasn’t getting a shipped notification. They said they will refund so I will have to check. They said it’s due to inventory issues. If I ever order from them again it will be quite a while if they do fix their inventory issues. Shame because it was my favorite website for vintage style clothing.

Torn dress when arrived. I have asked customer service THREE TIMES for a return label as I want my money back. I have yet to hear from them. Do NOT shop here!

I would give them a zero if I could they have took 2 payments out of my account instead of one I haven’t received any which were the Harry Potter advent calendar so not cheap take it from me BUY NOTHING FROM THERE WEBSITE ITS A SCAM it should be against the law what these people are doing

my order number (#53313)The dress was to be 100% cotton or cottob and poly. It was a cheap poly and looks like something you would buy and a drug store.. UGLY do not shop here when I received the product the sleeves were way too tight.i wanted to return the dress i sent an email to the company got no reply to it then i did google about this company and i found the company number which is 919241-5662)and my order number (#53313)was able to get in touch with customer service and they help me out to return the dress for a refund and i did received a refund on my order not purchase from this company.will never shop from this site again!I

I ordered an $88 skirt several weeks in advance to make sure it would arrive well in time for a big event. But then I just never received it or heard anything about where it was even after reaching out to Unique Vintage multiple times. I continued to receive no reply from UV, but then on my third attempt to contact them, was told the skirt was never in stock in the first place.

Since getting this news took a few weeks, I was down to the wire in terms of time before my event. But then I had the idea to call back again and ask if a larger size was still in stock. I was glad to hear it was! UV then Fedex Ground shipped it to me in hope of still getting it to me in time. I was thrilled to see the skirt came just in time, but...

It wasn't even the skirt I ordered. Thier fix to their first mistake was sending the wrong product.

I was completely out of time and out of luck. I then had to go through the rigamarole of sending back the wrong skirt. It was made of cheap, coarse taffeta-like fabric. Sort of like a discount costume material.

Store credit (as opposed to a refund) was pushed on me. I was offered a 20% discount on my next purchase though, so I could enjoy the process all over again. :)

$88 skirts are kind of a big splurge for me, so I assumed the material quality and customer service would reflect the higher price. It was more like dealing with a fly-by-night, discount knockoff shop.

All around awful- I think they use the old pony express for shipping because it takes a VERY long time to arrive, and then after you’ve paid several hundred dollars for two or three items that you assume will be high quality, you open your bag to find some cheap items you could have ordered from China- maybe they are from China and that’s why it takes so long, not sure- but also I’m pretty sure the customer service is a bot.

I have decided to rate 5 stars, this was for the customer service I received.
Firstly I was charged £11.50 for shipping due to an error on there website, which should of been £0due to the amount I spent. I contacted the company and with no hesitation and realising the error they refunded that .
I received 2 dresses, both stunning. However one had missing sequins and the other was very large. I forwarded photo proof of measurements showing how many inches bigger one size 14 dress was to the other size 14 dress.
I wanted to return them at no cost to myself. Sylvie replied very quickly and told me to keep the items , sell them, donate them and they will refund me in full. Perhaps this is down to the shipping costs to return to the USA.
The refund was completed straight away. Although I didnt get the dresses I hoped for the customer service from Sylvie has been fantastic. Simply amazing!