Safety issue
I had a serious safety issue with a Unior product, the clamp on my bike repair stand snapped during use because it was never welded in the first place. This is a fundamental manufacturing defect that could have caused injury or damage. Thankfully, no one was hurt.
While I was told a replacement part is being sent, the response from Unior completely ignored the larger issue of safety and quality control. No apology, no acknowledgment of the seriousness of the defect, and no clear path to file a formal complaint. This wasn’t just about a broken part, it was about a product failing in a way that could have endangered someone.
I expected much higher standards from a company like Unior, both in product quality and how they handle critical customer feedback. Hugely disappointed.





