Unihertz Official Store Reviews 228

Surprisingly excellent shipping in Canada. Device is responsive, is a great size too. Ability to expand storage is nice too.

I wish the camera was better. Should've made the Jelly Max the same size as the Star.

Unihertz offers unique phones and support products for them. The phones have been reliable and well worth their prices. Support after purchase has been good, but my experience has been from shipping and purchase emails, since they have worked great. I will be buying from them again and am eager to see their new products. I am currently using a Tank 3 pro and previously used the Tank 2, I only upgraded due to my carrier moving to 5G only. Getting a second line for business will definitely be another Unihertz.

Purchased the Titan Slim and plugged in a microphone via the type-c/jack to create better sounding videos, however unable to get the microphone to record sound whilst recording a video.

More than likely an easy fix for someone who knows this type of device (this brand is not popular on youtube or google so no online tutorial available).... so i thought i would just ask unihertz support as the microphone works on my laptop, and surely its likely a quick answer to resolve the issue.

I was wrong, Unihertz doesn't like to help its user to optimise its product and refused to answer my microphone video question, said they couldn't find my order number and i should ask the company i purchased from for technical product assistance!

What type of company is this!
x3 emails in order of their communication: Unihertz asking for a video of the issue, then an email stating they don't understand the problem, then another email requesting my order number, imei numbers and home address.

I have asked my query be forwarded to another agent in the hope someone can answer the question.

Replacement screen/keyboard came quickly and was easy to install with the provided instructions. I wish all phone manufacturers were this helpful with DIY repairs of their devices!

Brilliant. Arrived when advised. Husband very happy

The home button is too big and constantly get in the way. The screen color crashes every other video. Other than that seems good phone.

Immediate shipping and smooth setup.
Good replacement for my old Blackberry

This company is really the only place to get a phone with a physical qwerty keyboard nowadays, so I'm lucky to have had a great experience with them! Shipping was prompt, my phone arrived in perfect shape, and it does everything it's supposed to do. That's as good as it gets! Props to them for catering to those of us who still want some diversity in phone builds.

Processed the order promptly. They sent me an email checking that the order was correct as it looked as if I might have made a mistake. Good to know they were paying attention. Order arrived in good time. Great product.

Customer service support corrected the issue Best they can. The phone is a very good phone for the price and works well.

Customer service is polite and understanding.

This was exactly as I was expecting, and that is what good service looks like.

I've ordered a replacement battery for my phone. The battery didn't reach me. Unihertz was kind enough to send it again. Now my phone is working fine again.

I bought the jelly 2e I think in September. It developed issues so I troubleshooted with them providing photos and videos. I didn't read their policy on returns at first on the website and about paying the return postage. I eventually did and got a refund via klarna app. Weirdly unihertz didn't like me sending the royal mail tracking number to klarna which I had to otherwise I wouldn't have been refunded my money.

Unihertz have said to klarna that I sent an empty box instead so it got even more weird and then they sent a nasty email calling me a scammer and that's funny because the scammer is unihertz it looks. I am currently trying to report them via klarna. I bought the jellystar Mini afterwards hoping for a better phone but I was wrong it also has quality issues in which I sent a video and photo of the issues that are unresolved and unihertz are refusing a return for it and my warranty, my consumer rights act 2015 says I'm entitled to a replacement but unihertz make their own laws and the customer service is very rude and disrespectful calling me stupid in one email!

I will report on this to see what klarna have said. If anyone is thinking of buying from unihertz do at your own risk but don't buy direct from the website you're better off buying on amazon or purchase via klarna at least you'll get supported if you need the help in returns and refunds like I have. But truthfully I would avoid this company. The small phones look good but the company isn't and again the customer service is terrible. Disappointing as the small phone idea is great as smartphones are too big these days.

Update: klarna have have closed the case in my favor in regards to jelly 2e because the faulty phone wasn't convincingly disproven by unihertz. Unihertz claimed the item wasn't faulty, but couldn't be determined without them testing it. After I returned the phone unihertz claimed I'd sent an empty box but klarna said they could not fairly side with them as there's no convincing evidence so they can't investigate it anymore. Klarna's specialist team also have provided feedback to klarna about my experience with them and communication which has been appalling.

I have also been refunded for the jellystar Mini. As of today I urge any consumer please be aware of this company from the negative experiences of others. Not worth the headache or the negative email responses when you need help from unihertz. More importantly not worth loosing your money!

The phone is great, and I would recommend it to everyone if it had up to date software. It does not. No security updates, nothing.

Very good expérience with a « client service » Very good communication, straight on paiement, délivery etc.
As i failed 2 Times before …i can say Very good job!!
Thanks
Î will be back 😄

I thought the screen protectors would take weeks to get here from China. Nope. They arrived in just a few days. Nice!

Phone came quickly and as ordered. Setup was straightforward—wish there was a case with cover option

Good phone great price (Jelly Star) and nice support.

Please make such a small highend version with iPhone Pro like camera, oled and 5G 🙌