Good phone, could use a better parcel carrier but whatever, it showed up. Love the features.
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My Unihertz Atom proved it's robust credentials, as it is still fully functioning after being run over by a car face down on a rough tarmac car park. The glass id crack but the touch screen works at f... See more
Hello id like to say that the unihertz team did a great job at resolving by problem (jelly max loudspeaker) &a very nice lady called Alice took care of me and was very helpful indeed, the whole pr... See more
The Mini tank is a great tiny device!!! If you are an adventurous person this one will be your perfect companion: compact,durable,snappy,use friendly. Highly recommended :) Unihertz devices are si... See more
Company details
Written by the company
Unihertz is dedicated to developing unique smartphones for niche groups of people. We have introduced the smallest smartphones, QWERTY phones, rugged phones, dual-screen phones, etc., and successfully launched several popular products among smartphone enthusiasts on Kickstarter.
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United States
- unihertz.com
3.8
Great
228 reviews
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No problems at all
No problems, ordered Jelly 2 on their webshop, recieved the phone 2 days later via UPS in DK(the EU version of the phone). Didn't get no option to have it delivered to a package-shop though. The package was at my front-door a bit risky.
But all in all a good experience so faar :)
2 March 2023
Unprompted review
Paid ATOM XL not delivered at all!!!!
I've ordered an ATOM XL phone through the unihertz website. An empty parcel has been delivered through Amazon Logistics in UK. I've contacted the customer service but they are not helpful, they are simply telling me to contact Amazon logistics but they have zero information about this and clearly the seller should be taking care of these issues. I can see this happened to others here trustpilot, what a shame really.
1 December 2021
Unprompted review
Still no sign of my phone
My husband and I bought the jelly 2 from the website on August 23. - well over five weeks ago. We received a package one week later. However, in stead of the phone they had sent us a spare battery for the jelly 1.
An honest mistake I'm sure. So we wrote Unihertz and explained the problem. We sent photos as instructed. They'd look into it, they said. And then we waited.
Guess what.
We are still waiting.
We wrote them twice since the first exchange. They are apparently still ''investigating'' and they haven't shipped the phone. Yes, the one we payed for 5 weeks ago. And now they're not even answering our request for an update on the case.
It is unacceptable. I'm very frustrated and displeased with this whole affair. I need a new phone, that's why we bought it. The customer service is poor. We never got a tracking number with our initial order and now they don't reply to our emails.
I'm starting to fear we've been scammed. Please prove me wrong, Unihertz!
30 September 2021
Unprompted review
SCAMMERS!
I ordered Jelly 2 phone on the website, Paid with paypal. To the Netherlands.
After 2 days i got ONLY a tracking code without Shipping company information.
After sending about 10 e-mails with the question: What company did you use to ship phone? i only got an email with ONLY the tracking code again without any information.
After 2 weeks of asking the shipping company name, i finally got an email with the company name: DHL
I tracked this code on the DHL.com website and it said: YOUR SHIPMENT IS SEND BACK TO THE SELLER.
SO UNIHERTZ WAITED TO PROVIDE ME WITH INFORMATION UNTILL IT WAS SEND BACK TO THEM!
DONT BUY FROM THESE SCAMMING COMPANY ITS A SHAME!!!!
INSTEAD OF SAYING SORRY: UNIHERTZ EMAIL SAID: You should gave the correct adress.
How did you send my package if you had a wrong adress?
WHY did you not provide me with information BEFORE it was send back?
NOW I HAVE TO DEAL WITH STUPID PAYPAL REFUND!
5 August 2021
Unprompted review
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