Having made an online order for my daughters new senior school uniform I needed to exchange a few items which I'd guessed sizing for. Shayla in the West Byfleet store couldn't have been more helpful,... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From Sending A Email Regarding A Size Skirt Not Stocked Online and Enquiring If It Was Possible To Get One,The Amazing Service Starts From There. The Cusomer Care Given Is Not Only Helpfull But A R... See more
I took my reluctant son to get his new school uniform, which I dreaded nearly as much as he did. Having put it off all holidays I finally bit the bullet today. We were in the queue for a while, but... See more
We went to our local store -Lincoln and been served by Amazing member of staff Agnieszka/ Agnes!!! She was absolutely spot on with sizes. She served us last year and again suggested a right size just... See more
Company details
Information provided by various external sources
Uniform Direct ® are ★ suppliers of School Uniforms ★ . Uniform Direct offer THE COMPLETE SOLUTION for Schools & the LOWEST prices in the industry. Uniform Direct Design, Manufacture, Retail & Supply School Uniforms and Schoolwear accross the UK.
Contact info
Bethesda Place 3000, 27103, Winston-Salem, United Kingdom
- uniform-direct.com
4.7
Excellent
984 reviews
Replied to 16% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Website easy to use. Really fast service, ordered Thursday morning and it arrived the next afternoon.
7 February 2025
Unprompted review
Reply from Uniform Direct
Hi Lucy.
We’re so pleased to hear that you had an excellent experience with our easy-to-use website and quick delivery! Thank you for your lovely review. We value your support and can’t wait to serve you again.
Kind Regards.
Uniform Direct
Very good company and speedy delivery
Very good company and speedy delivery, excellent quality
6 February 2025
Unprompted review
Reply from Uniform Direct
Hi Aisha.
Thank you for your fantastic review! We’re delighted to hear that you found our company to be very good, with speedy delivery and excellent quality. Your satisfaction is our priority, and we look forward to serving you again soon!
Kind Regards.
Uniform Direct
Absolutely fantastic service ordered…
Absolutely fantastic service ordered and delivered within 24 hrs unsure if this is normal but in my case I was very impressed.
6 February 2025
Unprompted review
Reply from Uniform Direct
Hi Andrew.
We appreciate your wonderful feedback! It’s great to know that our service and delivery speed impressed you. While we aim for quick delivery, we’re delighted that we could meet your needs so promptly. Thank you for choosing us, and we hope to assist you with more orders in the future.
Kind Regards.
Uniform Direct
Received the next day
My son has sensory issues and is allowed to wear his P.E jumper every day. So I ordered him another . Placed order Wednesday morning and I received the order Thursday morning. Excellent service and excellent quality clothing.
6 February 2025
Unprompted review
Reply from Uniform Direct
Hi Rebecca.
We appreciate your fantastic feedback! It’s great to know that our quick delivery and high-quality clothing met your expectations. We’re happy to hear that the P.E. jumper works well for your son. Thank you for choosing us, and we hope to assist you with more orders in the future.
Kind Regards.
Uniform Direct
Excellent value
Excellent value, super fast delivery and really good quality.
4 February 2025
Unprompted review
Reply from Uniform Direct
Hi A G.
We appreciate your wonderful feedback! It’s great to know that our uniforms met your expectations in terms of value, delivery speed, and quality. Thank you for choosing us, and we hope to assist you with more orders in the future.
Kind Regards.
Uniform Direct
Good quality and super fast delivery.
Good quality and super fast delivery.
4 February 2025
Unprompted review
Reply from Uniform Direct
Hi Angeleta.
We appreciate your wonderful feedback! It’s great to know that our uniforms met your quality expectations and that our delivery was exceptionally fast. Thank you for choosing us, and we hope to assist you with more orders in the future.
Kind Regards.
Uniform Direct
Reply from Uniform Direct
Hi Unique Homes.
Thank you for your fantastic review! We’re delighted to hear that you were pleased with our quick service. Your satisfaction is our priority, and we look forward to serving you again soon!
Kind Regards.
Uniform Direct
Good quality and quick delivery!
28 January 2025
Unprompted review
Reply from Uniform Direct
Hi Noemi.
We’re so pleased to hear that you had an excellent experience with our quality uniforms and fast delivery! Thank you for your lovely review. We value your support and can’t wait to serve you again.
Kind Regards.
Uniform Direct
Superfast delivery
Superfast delivery! Great quality items. Highly recommend the company.
25 January 2025
Unprompted review
Reply from Uniform Direct
Hi Liga.
We appreciate your wonderful feedback! It’s great to know that our delivery speed and item quality met your expectations. Thank you for highly recommending us. We hope to assist you with more orders in the future.
Kind Regards.
Uniform Direct
Good quality and fast delivery I’ve…
Good quality and fast delivery I’ve ordered for years and the quality is very good compared to local uniform shop we have for CCF
Thank you
20 January 2025
Unprompted review
Reply from Uniform Direct
Hi Aneesa.
Thank you for your fantastic review! We’re delighted to hear that you’ve been satisfied with the quality and fast delivery of our uniforms over the years. Your continued support means a lot to us, and we look forward to serving you and your CCF needs in the future!
Kind Regards.
Uniform Direct
Easy and efficient to order
Easy and efficient to order, quick to arrive.
11 January 2025
Unprompted review
Reply from Uniform Direct
Hi Naomi
We’re so pleased to hear that you had an excellent experience with our efficient ordering and quick delivery! Thank you for your lovely review. We value your support and can’t wait to serve you again.
Kind Regards.
Uniform Direct
Very quick delivery and order
8 January 2025
Unprompted review
Reply from Uniform Direct
Hi E Pearson.
Thank you for your kind words! We’re thrilled that your order and delivery were prompt. Your positive experience is important to us, and we look forward to serving you again.
Kind Regards.
Uniform Direct
There was a technical issue which was…
There was a technical issue which was resolved in rapid time. I was mad aware before I even knew what had happened. This team is fantastic and really impressed with their work ethic and customer service.
9 January 2025
Unprompted review
Reply from Uniform Direct
Hi Shaun.
Thank you for your fantastic review! We’re thrilled to hear that our team resolved the technical issue quickly and kept you informed throughout the process. Your kind words about our work ethic and customer service mean a lot to us. We look forward to serving you again!
Kind Regards.
Uniform Direct
Excellent customer service
Excellent customer service! The woman I spoke to was super helpful when I experienced some technical issues with my order. She helped me order over the phone and it was delivered the next day!
7 January 2025
Unprompted review
Reply from Uniform Direct
Hi Charlotte.
We’re delighted to receive your positive feedback! It’s fantastic to hear that our team member was able to help you with your order and that it arrived the next day. Thank you for choosing us, and we can’t wait to assist you with your next order.
Kind Regards.
Uniform Direct
Very quick delivery received in 2 days
7 January 2025
Unprompted review
Reply from Uniform Direct
Hi Harish.
We’re so pleased to hear that you had an excellent experience with our quick delivery! Thank you for your lovely review. We value your support and can’t wait to serve you again.
Kind Regards.
Uniform Direct
Couldn't fault it
Placed an order yesterday and it arrived today. I was also kept informed of the details of the delivery. Extremely efficient, speedy service.
7 January 2025
Unprompted review
Reply from Uniform Direct
Hi Rachel.
We’re so pleased to hear that you had an excellent experience with our service! Thank you for your lovely review and for noting our efficient delivery and communication. We value your support and can’t wait to serve you again.
Kind Regards.
Uniform Direct
Terrible quality
Terrible quality
I have been buying from here for a few years now for my children’s school polos and jumpers. They must have changed manufacturers in the past year as the quality is appalling. The polo tops are so thin now they are see through. I compared the older ones with the new ones and even the sizes are significantly smaller (the arm sleeves especially are half the length of the old manufacturers) so you would need to buy more often as your child will grow out of it quicker, that’s if they don’t rip from being paper thin first.
I just think in this economic climate you want more reputable companies you can trust. Uniform direct are no longer one of those. The price hasn’t even been reduced to reflect the poor quality. So they’re making a ton of money from parents when using literally half the material per top. It’s disgusting. I’ll be using prestige uniform going forward thanks.
Really quick delivery though I’ll give them that.
5 January 2025
Unprompted review
Reply from Uniform Direct
Hi Cam.
Thank you for your feedback. We’re very sorry to hear about your experience with the quality of our products. We take your concerns seriously and will investigate the issue with our team and manufacturer, however there has not been any changes to the items in the recent times. Your satisfaction is important to us, and we appreciate your loyalty over the years. In all instances of quality concerns we urge our customers to reach out to us directly within 7 days of receipt of the delivery so we can investigate further.
Kind Regards.
Uniform Direct
Once again the service was brilliant
Once again the service was brilliant, order placed late on a Thursday evening and delivered on the Saturday - Thank you
4 January 2025
Unprompted review
Reply from Uniform Direct
Hi T Stap.
We’re thrilled to receive your positive feedback! It’s fantastic to hear that your order was delivered quickly and that you’re happy with our service. Thank you for choosing us, and we can’t wait to assist you with your next order.
Kind Regards.
Uniform Direct
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