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Unibet Reviews 

2,615
•
TrustScore 3 out of 5

3.0

Online Casino or Bookmaker
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Review summary

Created with AI, based on recent reviews

Evaluating 434 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the platform easy to navigate and use, appreciating the smooth process for finding games and managing accounts. Many also report positive betting experiences, enjoying the game selection, regular bonuses, and efficient, quick withdrawals. However, some people were dissatisfied with account management and withdrawals, reporting suspensions or frozen funds, often after winning. They also encountered poor customer service, including vague document rejections and unhelpful agents, with a few users expressing concerns about game fairness or payout rates.

What people talk about most

Website

Reviewers highlight ambiguous aspects of the website, with many praising its user-friendliness, clear design,... See more

Payment

Users describe ambiguous interactions with payment, with many reviewers reporting that while depositing funds... See more

User experience

Customers had positive experiences with user experience, often praising the great user interface, ease of... See more

Customer service

Reviewers mention negative feedback about customer service, with many expressing extreme disappointment and... See more

Product

Consumers find the product to be ambiguous, with many reviewers expressing dissatisfaction with slot payouts... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I am giving 4 stars as they are not my primary provider but I have never experienced any issue with them. No technical issues, no payment issues, no deposit issues. I have been with them for a while.... See more

Rated 5 out of 5 stars

So I had a great experience on here I played a couple of games. My favourite one was fish and fancy. I got the bonus a couple of times and I thought it was a great website with the Internet meaning th... See more

Rated 5 out of 5 stars

Unibet offers a quick and efficient logging in process, easy navigation of the site, the bonus offers could be better and more tailored but the regularity of wins has been really good for me so far. O... See more

Rated 5 out of 5 stars

Only just registered and £10 deposits and played and lost it right away and deposited another £10 then won for £13 then I withdraw my bf £20 and approved right away. I don’t have a problem this websit... See more

Company details

  1. Online Casino or Bookmaker

Written by the company

Unibet is one of the fastest growing online gambling operators in Europe; offering industry leading sports betting (pre-match and live), casino games, bingo and poker to over 10 million registered customers in more than 100 countries. We are a digital leader, with more than 17 years’ experience in providing safety and pioneering development in the digital world. We are a regulated operator and hold licences in several European Union countries (France, Belgium, Denmark, Italy and the UK) as well as Australia. We are now publically-listed company on the NASDAQ OMX Nordic Exchange with offices throughout the world; including Sweden, Malta and the UK.

Contact info

  • Sovereign Place, 117 Main Street, GX11 1AA, Gibraltar, Gibraltar

  • @
  • unibet.co.uk

3.0

Average

TrustScore 3 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.0

All reviews

(2,615)

433 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

SCAMMERS

SCAMMERS! Be careful, they will frozen your account even if you are verified and refuse to release your money. Check the unibet community before depositing your money, so many people have the same problem. They don’t have a phone number nor an email address just a rude customer service that is useless and will lie about everything!!!

25 March 2026
Unprompted review
Unibet logo

Reply from Unibet

Hi Alex,

Thank you for sharing your feedback — we are sorry to hear about your disappointment and frustration.

We did ask for further details so we could look into your account and the concerns you raised, but as no information was provided, we’re unfortunately unable to identify or review your account.

If you do change your mind and would like us to investigate this properly, our support team would be happy to help. We appreciate you taking the time to leave your review and wish you all the best going forward.

Kind regards,
Unibet Team

Rated 1 out of 5 stars

dont gamble on unibet

dont gamble on unibet, i was playing all day putting money onto it loosing and winning infact was £200 down and placed a £50 deposit everything was fine, all sudden i go onto a blackjack room and placed the £50 chip it kicked me off game and said contact support there was block on account for 2hours wouldnt let me go back into the room to carry on playing, the cards haven’t even been dealt the timer to start was still going down so should just given bet back anyways as wasn’t in room, then i was told contact support again for that what i did then 6days later to be told that there was nothing on there end and that carnt give it me back after i was told 24/48 hours anyway, unibet think they should sit down and look at there app cus i have never had problem like this ever on another betting site 👎👎

29 March 2026
Unprompted review
Unibet logo

Reply from Unibet

Hi Bob,

Thank you for sharing your feedback — we are sorry to hear about your disappointment and frustration.

We did ask for further details so we could look into your account and the concerns you raised, but as no information was provided, we’re unfortunately unable to identify or review your account.

If you do change your mind and would like us to investigate this properly, our support team would be happy to help. We appreciate you taking the time to leave your review and wish you all the best going forward.

Kind regards,
Unibet Team

Rated 4 out of 5 stars

Great site

Great site, has fantastic tools and wide range of betting options, great communication. Only negative is the log in having to put d.o.b every time.

28 March 2026
Unprompted review
Rated 4 out of 5 stars

Most Fair site in my opinion

I've had an amazing time with Unibet I get frequent wins and site feels very fair, the deposit and withdrawal time is near instant and the only thing I could complain about is the bonus offers being a bit lacklustre as they are normally something like wager £500 and receive 200 free spins valued at 20p each which is not really worth doing unless you are already gambling that amount.

27 March 2026
Unprompted review
Rated 1 out of 5 stars

The worst ive ever came across.

The worst ive ever came across.
Won over £500 and they instantly suspended my account being unable to withdraw. Dont everything possible to stop the withdrawl. Only communication they have is live chat and its awful. No telephone or email. I suspect loads of folk give up and they eventually just keep the money.

26 March 2026
Unprompted review
Unibet logo

Reply from Unibet

Hi,

Thank you for sharing your feedback — we are sorry to hear about your disappointment and frustration.

We did ask for further details so we could look into your account and the concerns you raised, but as no information was provided, we’re unfortunately unable to identify or review your account.

If you do change your mind and would like us to investigate this properly, our support team would be happy to help. We appreciate you taking the time to leave your review and wish you all the best going forward.

Kind regards,
Unibet Team

Rated 3 out of 5 stars

Trustworthy company with good coverage…

Trustworthy company with good coverage of most sports.
Betfred and Paddypower do more offers.
The website is clunky compared to BETFRED and BETFAIR

24 March 2026
Unprompted review
Unibet logo

Reply from Unibet

Dear Richard,

Thanks for the honest review — great to hear you find us trustworthy with strong sports coverage.

We hear you on offers and the site feeling a bit clunky, and we’re working on it. If you have specific examples of where it struggles, please do share — it helps us to improve.

In the meantime, our mobile app is usually quicker and smoother than the website, so it’s worth a try.

Kind regards,
Unibet Team

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