Had a bike accident that popped my Hövding airbag and after reporting it (late Friday night) heard from Undo on Monday and got payed out on the same day. Hövding, as a company, unfortunately went ba... See more
Company replied
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Had a bike accident that popped my Hövding airbag and after reporting it (late Friday night) heard from Undo on Monday and got payed out on the same day. Hövding, as a company, unfortunately went ba... See more
Company replied
Very good experience! RabatKode: RRB031 For 1 FREE Month Insurance Fast & Easy I am very happy with my experience with Undo, both when setting up the insurance as well as when communicatin... See more
Company replied
Hello everyone! Using undo for quite some time, yet having no issues. Insurance operating fast and answering all my questions. So far so good. Prices are incredibly low and you getting same like... See more
Company replied
Very easy and transparent car insurance. You can select the different options you want to be covered. The app works pretty well too. You can get one month free in your insurance if you use this co... See more
Company replied
Undo er Danmarks første digitale forsikringsselskab, udviklet i samarbejde med Tryg forsikring, og tilbyder indbo-, ulykke-, rejse- og bilforsikring. Når du er forsikret hos Undo, har du altid Trygs hjælp i ryggen. Undo forsikring er nemt og overskueligt. Altsammen foregår i appen og du skræddersyer selv dine forsikringer efter behov. Du anmelder også skader direkte i appen og udbetalingen er lynhurtig. Der er ingen binding eller gebyrer og har du lyst til at skifte til Undo, opsiger vi dine nuværende forsikringer for dig, helt automatisk.
Tømmergravsgade 4, 2., 2450, København SV, Denmark

Reply from Undo: Fremtidens forsikring

Reply from Undo: Fremtidens forsikring
Compared to the enormous policy document I got as an offer from another insurance company, UNDO was fast, easy to understand and simple. UNDO seems a little more contemporary and less bureaucratic then others, and the transparency in the costing is helpful. In terms of improvements, I would still like an option to add interior design objects to my insurance, as I can live with a little red wine stain on my sofa, but a broken glass lamp is more difficult to make do with. Looking forward seeing how the insurance works in practice, would anything happen (hopefully not :)

Reply from Undo: Fremtidens forsikring
Really easy contact via email.
Solved my 2 issues in half a day.

Reply from Undo: Fremtidens forsikring
Can't register my address due to "handshake error" so can not get any further in the registration process. Waited for 30 minutes in a chat for a reply from support-nobody answered. Desktop version not available so no service. This is why you go with large insurance companies, if you want to buy their service at least you are always able to.
Edit reply: Handshake error is a two way street. In my case, the issue was not with my phone-it was a failureon your server side. I have contacted your support on a workday to let them know, not during a holiday. You could have admitted the failure and said that you are working on it instead of trying to make your customers seem stupid and bullsh%t your way out of it. This says something about your work ethic/transparency/reliability. No need to reply.

Reply from Undo: Fremtidens forsikring

Reply from Undo: Fremtidens forsikring
Much needed disruptor of the Danish insurance market - especially for younger people. Love the app and the user friendly interface. The Undo Kør app is excellent, I cut off half of the price of my existing car insurance. Highly recommended.

Reply from Undo: Fremtidens forsikring
Extremely transparent and easy. No complexity and great flexibility to design exactly the insurance that suited my needs.

Reply from Undo: Fremtidens forsikring
Can't recommend this firm. I have had them for over 1 year, then when I ask for 700kr for some sandals that where purchased for 1200kr they refuse. With the argument that they are on offer now for 450kr. Don't count on them to deliver good service, they only want to make money and twist the law to their favor.

Reply from Undo: Fremtidens forsikring
Awsome service and good communication! Can recommend 👏

Reply from Undo: Fremtidens forsikring
Brilliant service and to the point. Would recommend to other young people!

Reply from Undo: Fremtidens forsikring
Fortunately I haven't had to use it yet, but so far the whole idea behind the company is quite nice. Been a customer for more than a year and I really like how simple it is to add or remove covers on the insurance.
Tip: Would be really nice to have a version of the app in english :)

Reply from Undo: Fremtidens forsikring
After my second-hand Hovding popped, I wasn't sure if I was entitled any reimbursement. Undo however were super quick to handle the case as soon as I proved my ownership of it; the procedure is quite straight-forward and easy to follow :) My new Hovding is on the way and I am looking forward to riding safely again!

Reply from Undo: Fremtidens forsikring

Reply from Undo: Fremtidens forsikring
Had a problem reporting my bike theft in the app, but the customer service was very helpful and I was able to fix it with the web version.
Quick handling time and pay out. Highly recommended!

Reply from Undo: Fremtidens forsikring

Reply from Undo: Fremtidens forsikring
AVOID! Absolutely incorrect behavior from Undo!!! When something happens to you few time you become undesirable customer! They only care about their own profit and not about securing you! After my last incident when my dishwasher broke I asked if they can help with repair or if it’s covered by insurance, which it wasn’t and I was ok with it. I got a mail after saying they terminate my insurance and I am undesirable customer as I asked for their assistance too much, what’s the point of insurance and UNDO if they are not able to help and rather just cancel you?! Obviously they care only about customers who don’t have any incidents and pay them for nothing!!!

Reply from Undo: Fremtidens forsikring

Reply from Undo: Fremtidens forsikring
I had my Christiania bike stolen, and the UNDO service was pretty smooth and fast. Patrick was super willing to help. I do recommend it to everyone!

Reply from Undo: Fremtidens forsikring

Reply from Undo: Fremtidens forsikring
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.