Undetectable AI Reviews 

976
•
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 461 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently highlight the support team for delivering exceptionally fast responses and maintaining a very professional attitude when assisting users. Many people mention that the staff members are consistently kind, efficient, and always ready to help resolve any questions smoothly. Some reviewers were not happy with unexpected subscription charges and confusing billing practices linked to the platform. Several consumers reported being billed for full annual plans immediately after attempting to access free trial options. Additionally, individuals noted difficulties when trying to manage their accounts and cancel active payments.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service, praising responsive, kind, and... See more

Staff

Consumers find staff to be exceptionally helpful, professional, and responsive during every interaction.... See more

Subscription

People report negative experiences with subscription plans, noting that free trials quickly turn into... See more

Response time

Clients share positive opinions on response time, frequently praising the support team for providing fast... See more

Payment

Reviewers mention negative feedback about payment, highlighting unexpected and unauthorized charges after... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was charged even though my account showed no active paid subscription. I contacted support, and they were polite, helpful, and quick in escalating my refund. I appreciate how they were quick to fix... See more

Rated 3 out of 5 stars

I didn't like that I was charged the full amount when the ad said it's per month. It said cancel anytime--so I thought, like with other websites, that you get charged monthly and cancel whenever you... See more

Rated 3 out of 5 stars

I wanted to share my experience with Undetectable AI in case it helps others. I signed up for the trial and cancelled on the same day after using the included credits. Later I noticed that I... See more

Rated 4 out of 5 stars

Quick Genuine, only drawback is i didnt get full refund back but like 90%, regardless top tier customer service


Company details

  1. Software Company

Written by the company

Introducing Undetectable.ai, an innovative tool crafted specifically to circumvent AI content detectors. Leveraging cutting-edge algorithms and sophisticated techniques, it guarantees human-like and imperceptible output. Ideal for writers, bloggers, researchers, and content creators seeking to generate undetectable content, our tool produces unique and search engine-optimized material that confidently evades all AI detectors.


Contact info

3.5

Average

TrustScore 3.5 out of 5

976 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 17% of negative reviews

Typically replies within 1 week

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3.5

All reviews

(976)

482 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scam service...

Scam service.... Support line is non-existent. If you can't access your account and have selected re-occur billing. You will be constantly charged.

21 January 2026
Unprompted review
Undetectable AI logo

Reply from Undetectable AI

Hi Jordan,

To reach our support, please email contact@undetectable.ai. Our team will take care of your concerns. Please make sure to provide the necessary information so our team can pull out your account.

Thank you

Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with the customer support service. The team was extremely helpful, responsive, and professional throughout the entire process.

They handled my issue efficiently and made everything clear and easy to understand. I really appreciated the quality of the service provided.

Highly recommended!

26 March 2026
Unprompted review
Rated 1 out of 5 stars

SCAM ALERT: Fake "Free Trial", and Refused Refunds!

DO NOT USE THIS SERVICE! Undetectable AI is engaging in highly deceptive billing practices and false advertising.

I signed up through their advertised "FREE 3-day trial". However, their core humanize feature is fundamentally broken. Every single time I tried to use it, the system failed and gave me a "Something went wrong" error.

Since the product literally does not work, I immediately contacted their support (a rep named Venice) well within the 3-day trial window to cancel and request a refund. Instead of honoring their trial period, they forced the $60 annual charge to post to my credit card and completely refused to refund my money.

Their website proudly claims a "Money back guarantee if anything we produce is flagged as not human." Yet, when their system is completely paralyzed and produces NOTHING at all, they refuse to give your money back! Instead, they offered me "rollover words" for a platform that is technically broken on my end. Why would I want credits for a service I cannot even use?

They trap you with the promise of a free trial, deliver a defective product, and then hijack your funds. I am now forced to file a chargeback dispute with my bank for consumer fraud and report their merchant account to Stripe.

Save your money and your time. This company is a complete scam.

21 March 2026
Unprompted review
Rated 1 out of 5 stars

I was scammed

I was charged $228.69 immediately after signing up for a “3-day free trial,” which is very misleading. I have contacted support multiple times over the past 4 days and received no response. I have already reported this to my bank as an unauthorized charge and initiated a chargeback. Please be careful before entering your card details here.

14 March 2026
Unprompted review
Rated 1 out of 5 stars

I purchased a year subscription for $60…

I purchased a year subscription for $60 USD mainly to use the Humanizer. As with most things I subscribe too that I only intend to use a year I canceled only a few days into subscription. Every time you do that it is ONLY supposed to cancel the reoccurring charges. What they did was take away the entire year that I had already paid for 2 days prior and did not even refund me a dime. They stole $60. I contacted them twice and have never had any reply back from them.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful, quick response. They were answering every question i had, Kate specifically. She was such a huge help! I will be going back to this website when i need.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Great support and fast resolution

I initially had an issue with my subscription being charged after I thought I had canceled it, which was frustrating. However, I contacted support and they responded quickly and professionally. They took the time to review my case and approved a refund, which I really appreciated.

Overall, the support team was helpful and handled the situation well. Thank you to Kate for assisting me

16 March 2026
Unprompted review
Rated 1 out of 5 stars

Extremely misleading

Extremely misleading. They sort of lured you in, and now you're being charged for a full plan? Fine, but there's no rollover credits if I didn't use anything, and cancelling will also make me lose my current plan, which I paid for? I don't understand a thing from this site. And they haven't even responded to my email.

16 March 2026
Unprompted review
Rated 1 out of 5 stars

SCAM No automatic cancellation + scam attempt

No automatic cancellation. You have to send email. What if there is noone on the other end to respond? The cancellation after that was ignored although I asked explicitly for confirmation. Luckily my bank blocked it however I had to order new card as it was marked as a scam. Stay away. Use grammarly or similar legit service.

15 March 2026
Unprompted review
Rated 5 out of 5 stars

I had a really good experience with the support team

I had a really good experience with the support team. They were friendly, patient, and explained everything clearly. I got the help I needed without any hassle, and the whole process felt very smooth. It’s always nice when support actually takes the time to assist properly. Overall, I’m very satisfied with the service and appreciate the help I received.

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Great at deceiving customers!

Be careful when purchasing a trial. I thought I was just buying a credit but just discovered that a charge I thought was for something else was actually a subscription I didn't know I was enrolled in. I think I may have been paying for YEARS! No emails from the company, never checked off a membership auto -renewal or for that matter any clear membership sign-up at all. To cancel they make you send an email with a bunch of details. For a tech company you'd think they could create an easier cancelation process. Of course, it is all just deceitful consumer practices which, given the nature of the product, I should not be surprised by. As for the product, if I remember correctly the text they spit out might have been undetectable but it was not good writing so what's the point? That's why their offer of letting me keep mu "unused credits" rather than give me a partial refund is pretty laughable. Still I'm giving 5 stars for not only being good at deceiving customers out of their money but doing it, at least in my case, in a way that was undetectable!

12 March 2026
Unprompted review
Rated 1 out of 5 stars

Ignored reviews and signed up for free…

Ignored reviews and signed up for free trail. Even though i have cancelled on the day I have signed up. They still charged and no response to my emails. I had to raise dispute with bank and block the card

6 March 2026
Unprompted review
Rated 1 out of 5 stars

I subscribed to the service expecting…

I subscribed to the service expecting reliable results, but unfortunately the delivered service did not meet the expectations they advertise. The results provided by the tool were often inaccurate and clearly questionable, meaning you constantly have to double-check everything yourself. This defeats the whole purpose of using such a service.

When I decided to cancel my subscription, I discovered that I could not get a refund. Even worse, after the cancellation they removed all of my remaining credits, which I had already paid for. That was extremely disappointing.

Overall, the service did not deliver the reliability it promises, and the way the cancellation and credits were handled made the experience even worse. Based on my experience, I would strongly recommend that others think carefully before purchasing this service and always verify the results independently.

11 March 2026
Unprompted review
Rated 1 out of 5 stars

Scammed

applied for the free trial - did not like the product - cancelled my subscription - was charged for the full year - emailed to ask why - was told that i CANNOT cancel a free trial until it is over, which means I am guaranteed to be charged - there is NO refund policy. Absolute scam artists

10 March 2026
Unprompted review

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