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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the properties, often highlighting their beautiful locations and comfortable amenities. Many people appreciate the thoughtful touches and the feeling of being at home, making for memorable stays. However, some customers also noted issues with the facilities, such as dusty areas, broken fixtures, or inadequate heating in colder weather. A few people mentioned that some properties appeared tired and in need of refurbishment, with concerns about outdoor seating or uncomfortable furniture. There were also occasional comments about pricing discrepancies found on other booking sites.

What people talk about most

Location

Customers had positive experiences with location, frequently describing them as wonderful, idyllic, and... See more

Facilities

People report ambiguous experiences with facilities. Many customers praise the tasteful furnishings, modern... See more

Quality

Consumers generally find the quality of the properties to be positive, often describing them as tastefully... See more

Holidays

Clients share ambiguous opinions on holidays. Many customers report excellent and wonderful holidays, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The location is unreal with epic views over the Dyfi valley and Cadar Idris. Easy to get to Machyllenth and Dyfi forest. Superbly well done off-grid living, which helps you disconnect but still plenty... See more

Company replied

Rated 5 out of 5 stars

We stayed here for a second time but in a different cottage. As you drive up the driveway you are transported to a fabulous cottage with ample room and all the amenities that you want and require. Fab... See more

Company replied

Rated 5 out of 5 stars

Stayed again at an Under The Thatch property, last one was less than a year ago and the first nearly 20 years ago. Full of character and comfort at the same time. Quality is pretty much guaranteed at... See more

Company replied

Rated 5 out of 5 stars

We have used UTT for over 10 years and as our family had grown and requirements changed UTT have been able to provide all we needed - and in beautiful places where we have made special memories. Thei... See more

Company replied


Company details

  1. Vacation Home Rental Agency
  2. Cottage Rental
  3. Holiday Accommodation Service
  4. Holiday Apartment Rental
  5. Pet-Friendly Accommodation
  6. Self-Catering Accommodation

Written by the company

Under the Thatch is a curated collection of refined and authentic holiday homes. For 20+ years we have been restoring, designing and sharing properties that you’ll love in Wales, and beyond.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

98 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A long-awaited dream stay

A long-awaited dream stay, and it didn’t disappoint. This beautiful cottage transports you to a simpler, slower way of life. Incredible value for such a special place — I’ll definitely be returning.

1 May 2026
Unprompted review
Under the Thatch logo

Reply from Under the Thatch

Thank you Hayley - glad you enjoyed your stay at Bryn Eglur, and thank you for your review - delighted that you love the cottage as we do!

Rated 5 out of 5 stars

Excellent stay - home from home

The Under the Thatch website was well presented, easy to book rooms and really flexible around dates. All the booking information was provided with clear links to our booking information. We had a terrific 10 days at Beudy Trehilyn, the explanations of how to get there, the description of the place were are all accurate. The house was beautifully furnished and presented, warm and comfortable. The area is just stunning with access to many footpaths and coastline. The dogs enjoyed it too!

24 April 2026
Unprompted review
Under the Thatch logo

Reply from Under the Thatch

Diolch, Carinna! Glad that you enjoyed your stay on the Pembrokeshire coast, and thank you for taking the time to leave a review!

Rated 5 out of 5 stars

A lovingly restored, cosy Cottage in a very beautiful valley.

A lovingly restored, cosy Cottage in a very beautiful valley with both easy and challenging walks on the doorstep. The Cottage is very well equipped and clean. We had a memorable week here and would recommend it to anyone. It was a pleasure to meet the owners on our last day.

24 April 2026
Unprompted review
Under the Thatch logo

Reply from Under the Thatch

Thank you for your kind review, delighted that you enjoyed your week UTT!

Rated 5 out of 5 stars

Traditional and characterful cosy cottage

A wonderful stay at the timeless and chracterful Trehilyn Uchaf. The property is tastefully furnished with a historical feel yet incorporates modern comforts, such as cosy underfloor heating. Special thanks go to the friendly staff member who so promptly came to help when there was an issue accessing the internet (due to a failed lightbulb sending off the switch in the nextdoor cottage where there Hub was placed -- the internet worked well after this). The green credentials of the property are excellent and it was lovely to notice how much more wildlife there was on the farm since the woodland walk and nature garden had been planted up in the years between when I last visited the cottage. The location is good near the coast path and other Pembrokeshire attractions. Highly recommended.

13 April 2026
Unprompted review
Under the Thatch logo

Reply from Under the Thatch

Thanks Holly, and delighted you've returned to enjoy the nature walk on the farm!

Rated 5 out of 5 stars

Secluded location under awesome night skies

The secluded location was perfect, the night skies awesome and the cosy cottage was a delight to retreat to. One of the best UTT cottages we have stayed in.

5 April 2026
Unprompted review
Under the Thatch logo

Reply from Under the Thatch

Thank you Dave, and for holidaying UTT!

Rated 5 out of 5 stars

Excellent as always

Booked through UTT many times before. The website is easy to navigate and booking is easy as well. If you have any queries UTT are quick to respond. Never had any issues booking with them.
Tried a new cottage to us this time in the Cambrian mountains. Bwlch Newydd is a perfectly maintained and fully equipped cottage nestled between two mountains. The views are stunning. The cottage has a lovely safe garden surrounding the property. Local walks, nature reserve and dam to explore but if you go expect no signal other than wi fi! Excellent for a tech detox and a complete rest away from the hustle and bustle of life.

6 March 2026
Unprompted review
Under the Thatch logo

Reply from Under the Thatch

Glad you loved Bwlch Newydd as we do. If anyone would like to see this cottage then head to https://www.underthethatch.co.uk/bwlchnewydd

Thanks for supporting our family business!

Rated 5 out of 5 stars

Beautiful location

Beautiful location, cosy cottage with everything we neeeded, very helpful logistics.

11 April 2025
Unprompted review
Under the Thatch logo

Reply from Under the Thatch

Glad you enjoyed your stay - and thanks for supporting our business!

Rated 5 out of 5 stars

Really fun place

Really fun place

22 February 2026
Unprompted review
Under the Thatch logo

Reply from Under the Thatch

Fun is always good! Thanks for supporting our little business!

Rated 4 out of 5 stars

Ty'r Olchon. Llanveynoe

Lovely cottage, bigger than it looks ! We thoroughly enjoyed our stay, so did our dogs. The cottage was wonderfully equipped, the log burner was perfect and the extremely generous supply of logs was much appreciated. We found the electrics a little odd and must be mentioned the lengthy drive in and out of the property was very steep . Only downside, the home cinema set up can only be appreciated if you use Apple. Otherwise lovely relaxing retreat.

12 January 2026
Unprompted review
Under the Thatch logo

Reply from Under the Thatch

Thanks Sue - glad you enjoyed Ty'r Olchon!

Rated 5 out of 5 stars

The location is unreal with epic views…

The location is unreal with epic views over the Dyfi valley and Cadar Idris. Easy to get to Machyllenth and Dyfi forest. Superbly well done off-grid living, which helps you disconnect but still plenty of creature comforts like snug beds, kitchen facilities and hot water. Love the balcony-decking area and the bath side views. Really feels cut off with the 1 mile drive up a steep track from the road to the door but adds to its charm.

8 January 2026
Unprompted review
Under the Thatch logo

Reply from Under the Thatch

ah glad you enjoyed Ysgubor Gwyrdd - off the electric and gas grid and I'm glad to hear still comfortable even in January! Thanks for letting us know how you got on!

Rated 3 out of 5 stars

We had a Cold Cold Christmas

We booked a Christmas break (22 - 29th Dec.25) with Under the Thatch at Granar Trehilyn.
Communication about payment & accommodation was good.
On arrival we were impressed with the building design and layout of the property.
Initially it was warm and cosy, but as soon as the temperature dropped outside to 3°C, we found the heating could not cope, we initially contacted the property manager, but we had no response, so we had to contact Under the Thatch via social media.
This got a response and a member of the property management team did arrive to try and adjust the heating, but not with much luck.
We obviously had the use of a wood burner, and we were given a couple of electric radiators to help keep the chill out.
The main complaint we have is that we were ignored completely for over a day which was Christmas Eve, and we didn't get any help until Boxing Day.
It seemed that the heating system could not cope with the demand.
This experience really upset our Christmas holiday.
Generally the property could do with a good clean and tidy.
I'm sure this was a lovely place to stay a few years ago, but it is now tired and tatty in places.
We will not be returning to any property with Under the Thatch.

22 December 2025
Unprompted review
Under the Thatch logo

Reply from Under the Thatch

Thank you for taking the time to leave a detailed review and for your kind comments about the design, layout, and our communication prior to arrival.

We are genuinely sorry that the unusually cold weather affected your comfort during your Christmas stay. Note we don't own the property - we're the agency.

As soon as we were made aware of the heating concerns, our housekeeper was already in contact and attended to assess the system. Additional steps were taken promptly, including providing free access to firewood and arranging for electric heaters to be delivered to supplement the heating.

We would, however, like to clarify that we did respond and act as soon as we were alerted, including responding to messages in the early hours of Boxing Day by myself (company Director), and support was provided rather than the issue being ignored. In recognition of the inconvenience, a partial refund of £120 was also issued.

We regret that despite these efforts, your experience fell short of expectations and are sorry that it impacted your Christmas holiday. Your comments regarding cleanliness and presentation have been noted and will be reviewed with our property management team.

We always aim to respond quickly and fairly to any concerns, even over holiday periods, and we’re sorry that on this occasion the outcome was disappointing for you. We appreciate the feedback and wish you all the best.

Rated 5 out of 5 stars

Perfect beach and lovely cottage.

Perfect beach and lovely cottage.
Warm, well equipped and well appointed.
We spent 5 days with two dogs and it was great fun. Dolphin boats, cardigan, gin distillery.

20 October 2025
Unprompted review
Under the Thatch logo

Reply from Under the Thatch

Delighted to hear you and the dogs enjoyed your break in Wesr Wales! Thank you for staying Under the Thatch!

Rated 4 out of 5 stars

A little gem

Awel For is a super little cottage in a wonderful location. It is very peaceful and just a short walk from the beach and coastal path. The cottage is simply but adequately furnished. It is however a little tired and in need of refurbishment.

18 October 2025
Unprompted review
Under the Thatch logo

Reply from Under the Thatch

Thanks for taking the time to leave a review and glad you enjoyed your holiday at the beach! As it happens Awel For is having a refurb this winter so you'll be welcome back any time.

Rated 5 out of 5 stars

Home from another excellent holiday in…

Home from another excellent holiday in an Under the Thatch property. We have used this company for over a decade and highly recommend it. Never disappointed. Beautiful homes in stunning locations.

6 October 2025
Unprompted review
Under the Thatch logo

Reply from Under the Thatch

lovely to hear that, and thanks for supporting the company over so many years! We love to welcome returning guests. best wishes.

Rated 1 out of 5 stars

Same cottage is cheaper elsewhere

We enjoyed the cottage. However, afterward, we discovered that the same house was available for rent under a different name (Gallestra) through Lounge Holidays, and it was over £400 cheaper. We contacted UTT about this, but they were unwilling to refund us any of the money. Despite their own advertisement:'value - you won't find the same property cheaper anywhere else'. So, if you're interested in renting this house, book it through Lounge Holidays.

25 September 2025
Unprompted review
Under the Thatch logo

Reply from Under the Thatch

Thank you for your feedback — we’re glad to hear you enjoyed your stay at the cottage.

We’re very sorry, however, to learn of your disappointment regarding the potential price difference you discovered after your departure, had you booked elsewhere, and had you booked after the owner discounted prices on another platform.

Your holiday was booked 8 months prior, and the property has recently changed ownership. At the time of your booking we were unaware that the new manager would later offer the same cottage at a lower rate on an alternative platform.

As soon as this was brought to our attention, albeit after you'd taken the holiday, we immediately issued you a FULL CREDIT NOTE for the difference — even though the owner had already been paid based on the higher original price you booked at. We felt this was the right thing to do even though there was no fault on our behalf, and even though the holiday was complete, and the owner paid at the higher price. We believe in acting honourably in such matters, which is why we gave you the credit note at over £400 value.

We’re genuinely sorry that this resolution did not meet your expectations. We’ve since taken steps to ensure that pricing across all platforms remains consistent going forward.

Thank you again for taking the time to share your experience.

Rated 5 out of 5 stars

Wendy the Aberporth Express

Wonderful, character, sea views at the bottom of the garden Wendy was comfy and welcoming, highly recommended.

29 September 2025
Unprompted review
Under the Thatch logo

Reply from Under the Thatch

Thanks for taking the time to leave a review, Claire - glad you loved Wendy the Aberporth Express as we do! You're welcome Under the Thatch any time!

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