Our issue isn’t resolved yet, due to my mom’s illness have to change my parent’s flights. Yet I want to should out to Richie from customer experience team for replying and just being human in understa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Betty was incredible to work with. She guided me through every step, offered smarter options than the ones I picked, and genuinely cared about getting my trip right. When Lufthansa suddenly changed on... See more
Company replied
Got reasonably-priced tickets from this unknown Underpricer. Checked on airline website after buying and the itinerary was there. The booked flights happened and went well. Underpricer tried to sell... See more
Company replied
Great platform. Easy to reach humans. I had to cancel my flight, so I called to get info to see if I could just change it. When the change I wanted wasn't possible just due to flight availability, I n... See more
Company replied
Company details
Written by the company
UnderPricer's main goal is to offer travelers the most convenient and discounted flights deal available on the market. Our experienced travel agents guide customers through hundreds if not thousands of travel opportunities, narrowing those down to best suitable flight options that may exist. https://underpricer.com/
Contact info
United States
- underpricer.com
4.1
Great
386 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick assistance provided by agents
Quick assistance provided by agents. Somehow due to payment glitch it's not booked. But Agents Latisha, Sidney assisted very well.
26 August 2025
Unprompted review
Reply from UnderPricer
Thank you for this awesome review! We're glad to hear that everything went smoothly. Please know that we're available 24/7 if you need anything else.
Safe travels!
Warm regards,
Underpricer
I found a fantastic last-minute offer…
I found a fantastic last-minute offer that was ideal for my schedule. It only took a few minutes to make the reservation, and I was sure that everything was done expertly.
28 August 2025
Unprompted review
Reply from UnderPricer
Whether it’s a quick getaway or a dream vacation, we’ve got you covered.
We can’t wait to help you book again!
Warm regards,
- Underpricer Team
Reply from UnderPricer
Our team works around the clock to keep things accurate and efficient.
Warm regards,
- Underpricer Team
No hiccups or misunderstandings—just…
No hiccups or misunderstandings—just fantastic offers and welcoming staff. Highly recommended.
21 August 2025
Unprompted review
Reply from UnderPricer
Thanks for your support! Every great experience like yours reminds us why we do what we do. Safe skies and happy travels!
Warm regards,
- Underpricer Team
The representative is very pleasant
The representative is very knowledgeable and very pleasant on the.
21 August 2025
Unprompted review
Reply from UnderPricer
Thanks so much for your glowing review! It’s a pleasure helping you take off with ease. Here's to many more smooth journeys ahead.
Warm regards,
- Underpricer Team
Love the customer service and the…
Love the customer service and the pricing will definitely be using them in the future for my business class travel.
18 July 2025
Unprompted review
Reply from UnderPricer
Thanks for your support! Every great experience like yours reminds us why we do what we do. Safe skies and happy travels!
Warm regards,
- Underpricer Team
Very quick and efficient response
Very quick and efficient response. Excellent experience overall!
18 August 2025
Unprompted review
Reply from UnderPricer
Thank you for your review! Your smooth travel experience is our mission. We’re honored to serve you and look forward to more journeys together.
Warm regards,
- Underpricer Team
Quick response to ticket questions
Good experience and quick response to ticketing questions.
16 August 2025
Unprompted review
Reply from UnderPricer
We're grateful for your kind words! Knowing we made a difference in your travel planning means everything. Wishing you more memorable trips!
Warm regards,
- Underpricer Team
Very good service!!
15 August 2025
Unprompted review
Reply from UnderPricer
Thank you for booking with us! We hope you had a fantastic experience.
Warm regards,
Underpricer
Very good service
Very quick response. I bought 5 tickets but one of the passenger could not fly on Auf 3, 2025. My partial refund was processed for my Air NZ flight , from AKL-HNL even though my ticket was not refundable. Before my flight, Underpricer called to find out if I needed help
9 August 2025
Unprompted review
Reply from UnderPricer
Thank you for sharing your experience with us! We’re delighted to hear that all your concerns were addressed promptly. It was truly a pleasure serving you!
Warm regards,
Underpricer
Reply from UnderPricer
We truly appreciate your kind words! We’re so glad to hear you found us patient. If you have any questions or concerns, please don’t hesitate to reach out, we’re always happy to help!
Warm regards,
Underpricer
Reply from UnderPricer
Thank you for the amazing feedback! Please know that we’re available for you 24/7. Have a fantastic trip!
Warm regards,
Underpricer
No issues
Our trip went smoothly. Ashton and Alejandro both were excellent in supporting our bookings.
4 August 2025
Unprompted review
Reply from UnderPricer
Thank you for booking with us! It’s our pleasure to provide you with a seamless and stress-free booking experience. Wishing you safe and enjoyable travels!
Warm regards,
Underpricer
Recommended Travel Assistance
The price and services were on par with our needs.
6 August 2025
Unprompted review
Reply from UnderPricer
Thank you for your kind words! We’re glad to hear you had a great time! If there’s anything else you need or if you’re planning your next trip, please don’t hesitate to reach out.
Warm regards,
Underpricer
They are the scummiest company I have…
They are the scummiest company I have ever been forced to deal with. They allowed me to cancel my flight due to an illness telling me I’d be able to rebook another flight later without a penalty other than a fare difference. When it was time to rebook, this is the breakdown they provided:
Fare Difference
$178.00
Airline penalty
$199.00
Processing fee
$250.00
This ends up being the total price of my flight so there’s no difference of me going through them or buying directly with the airline. $800 down the drain.
I really don’t understand how they’re still getting away with their fraudulent behaviour. They need to be shut down asap.
6 August 2025
Unprompted review
Reply from UnderPricer
We’re sorry to hear about your experience and completely understand your frustration. We did reach out requesting your booking details so we could properly investigate the matter, but unfortunately, we didn’t receive a response. Please kindly forward your order number and any relevant information to claims@underpricer.com, as we genuinely want to help resolve this for you.
Sincerely,
Team Underpricer
Lottie did an incredible job helping me…
Lottie did an incredible job helping me correct the flight information I entered incorrectly. He was very professional, courteous! I am incredibly grateful for the amazing work he did to fix my ticket!
3 August 2025
Unprompted review
Reply from UnderPricer
We hope your journey was incredible and full of great memories.
Warm regards,
- Underpricer Team
Shame on Kayak to work with underpricer
Was directed to this website by Kayak, price shown for the trip is $875, while trying to book it, a popup suggested a new price of $670 if i get a call back from underpricer. I did get a call insiating the price was $902.
Update after reading underprice response:
First, thank you to Underprice for responding. However, the reply was quite generic and did not address the core issue.
I want to clarify that I—and most travelers—fully understand how dynamic airfare pricing can be. We know that prices can fluctuate rapidly. That is not the issue in this case.
The fare in question is still available today for $871 on Kayak and can still be purchased directly from Underprice.com for the same amount.
The real concern is with the popup that appeared on your website, requesting my name, email, and phone number so a representative could call me with a "promotional price" of $670. Not only did the representative fail to offer that price, but she also quoted a fare over $900, which is even higher than the publicly listed price of $871.
At the time, I was already in the process of making a purchase on your site. So why display a misleading popup? This kind of behavior feels deceptive and scam-like.
If Underprice wants to be seen as a trustworthy and legitimate seller, then your practices should reflect that.
Respectfully
2 August 2025
Unprompted review
Reply from UnderPricer
We’re sorry to hear about the confusion regarding the fare you encountered. We understand how frustrating it can be when prices change during the booking process, and we appreciate the opportunity to clarify how this can happen.
Flight pricing is highly dynamic and determined by complex algorithms used across the travel industry. These systems adjust fares in real-time based on several factors, including:
Time of day
Number of users searching or booking similar routes
Your location or device
Seat availability in specific fare classes
When cheaper fare classes start to sell out—especially during high-demand times—the system automatically shifts to displaying higher-priced ticket options. Until a reservation is fully confirmed and ticketed, prices can fluctuate up or down within moments due to demand, limited inventory, and other market variables.
In your case, we’ve investigated the issue and confirmed that at the time of final pricing, the fare was $934.21 per passenger (including all applicable taxes and fees). We understand this was different from what was initially displayed, but unfortunately, the price was not locked in before it adjusted.
While we strive to provide the most accurate pricing possible in real time, rapid fare changes—especially on popular routes—are something that can affect all travel platforms. We know this doesn’t make the experience any less disappointing, but we hope this explanation sheds light on how pricing works behind the scenes.
Thank you again for your feedback, and we hope you’ll give us another opportunity to assist you in the future.
Warm regards,
- Underpricer Team
Lottie is the best!
Speaking with Lottie was a wonderful experience. He was very professional, clear, and concise. He was extremely helpful and resolved the issue quickly.
30 July 2025
Unprompted review
Reply from UnderPricer
Thanks for the glowing feedback! Your satisfaction is our success. Wishing you a world of great journeys ahead.
Warm regards,
- Underpricer Team
Gary was exceptional in providing me…
Gary was exceptional in providing me service from my tickets to South Africa!!
25 July 2025
Unprompted review
Reply from UnderPricer
What a lovely review—thank you! We're delighted we could make your travel booking simple and reliable. See you on your next trip!
Warm regards,
- Underpricer Team
Good rebooking experience
Rebooking a flight can be painful and frustrating, but Clive worked patiently and skillfully throughout the experience. Even had a three way call with the airline at one point to clarify airline rules.
21 July 2025
Unprompted review
Reply from UnderPricer
Thank you for choosing us! Your satisfaction is the best feedback we could ask for. Here's to more adventures and smooth flights!
Warm regards,
- Underpricer Team
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