After buying one set, sleeping under the sheets for a night, we decided we had to get another! Really good quality - lovely simple soft sheets, that feel luxurious. Shipping was very quick, and deligh... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
After buying one set, sleeping under the sheets for a night, we decided we had to get another! Really good quality - lovely simple soft sheets, that feel luxurious. Shipping was very quick, and deligh... See more
Company replied
I had to return what I'd ordered through no fault of Undercover. Their customer service team was extremely helpful and understanding and gave me a full refund. They're products are gorgeous and I look... See more
Company replied
Worth every single penny. Got here in no time at all. Beautiful, crisp, cool and warm once inside. Absolute perfection. There was almost no plastic in sight except for the plastic envelope it came... See more
Company replied
These are softest, cosiest bed sheets! They arrived in beautiful packaging and have been such a treat to sleep in. I love the ethical and sustainable principles of this brand - eco-friendly and suppor... See more
High quality, eco-friendly bed linen that feels beautiful on the skin. Ethically made in Portugal. Fine fabrics including TENCEL™ and Organic Cotton. Fast delivery.
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had to return what I'd ordered through no fault of Undercover. Their customer service team was extremely helpful and understanding and gave me a full refund. They're products are gorgeous and I look forward to hopefully buying another one (which I don't intend to return!) in the future. Top marks all round

Reply from Undercover

Reply from Undercover
This is my second time purchasing, order arrived rapidly and as per usual the sheets are soft, clean and gorgeous.

Reply from Undercover
perfect designed products, perfect service, to be recommended to friends

Reply from Undercover
Initially I was hesitant spending so much on a duvet set. However, i cannot argue with the result from the Jane. This is the best duvet set I've ever had; its cool, comfortable and very aesthetically perfect.
Will be purchasing another in a few months for christmas.
Thank you.

Reply from Undercover
Beautiful bed linen and excellent delivery service

Reply from Undercover
I absolutely love this duvet cover! It is so chic not to mention comfortable and soft. It's also really easy to slide a duvet into. I've noticed other brands use buttons but Undercover uses a zipper. Although, I've never used a duvet cover with buttons, I already feel like a zipper closure is just easier. I definitely plan to get the plain jane cover as well. My only other feedback is I thought the charcoal side would be darker -- more like a black but it's a dark gray. I'm not complaining, it just looks more black in certain photos. Also shipping to the US wasn't cheap and it took about a week, but this makes sense because of the c word and it had to come from the UK to the US. Overall, I love the duvet cover and Undercover has excellent customer service!

Reply from Undercover

Reply from Undercover
Really friendly service, and quick shipping. The pillow cases feel so soft you can tell a difference compared to cotton sheets

Reply from Undercover
Soft and luxurious and clearly well-crafted. I look forward to a 100% tencel option in future.

Reply from Undercover
Second order and once again the product was lovely and the delivery was very speedy!

Reply from Undercover
Love all the products. The feel the look and the cute bags they come in. Just ordered my second duvet set so that I never have to go without undercover being on my bed.

Reply from Undercover
Worth every single penny. Got here in no time at all. Beautiful, crisp, cool and warm once inside. Absolute perfection.
There was almost no plastic in sight except for the plastic envelope it came in. Maybe consider paper bags like Thought clothing or rapanui?

Reply from Undercover
Really lovely bedding. Carefully and thoughtfully packaged.

Reply from Undercover
Delivery was quick before Christmas. Packaging was great and I reused it myself to wrap presents.

Reply from Undercover
In love with my new bedding! These aren't the cheapest but they do deliver in terms of quality. Experiencing Tencel has really opened my eyes beyond plain cotton. I bought the full Ponto set and it looks so good on the bed. Also like the versatility of the two-sided design. I’ve washed them a few times and so far so good.

Reply from Undercover
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.