Umbrella Company UK Reviews 105

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I registered with UCUK, signed the contract and did my bit. When it came to sending my client the timesheet, absolute crickets. No response for weeks on end, but just one employee saying they're... See more

Rated 5 out of 5 stars

I've been with Umbrella Company UK for a year now, and I can confidently say that I highly recommend their services! Daniela, in particular, has been absolutely amazing. Her professionalism and guidan... See more

Company replied

Rated 4 out of 5 stars

Good company to work with definitely enjoyed working with them but the only thing they didn't do well was expenses issue. They somehow couldn't cover my expenses tax free despite the company I was... See more

Company replied

Rated 5 out of 5 stars

Daniela is a really patient and helpful Payroll Technician. She goes out her way to reslly understand any payroll issues and ensures she does her utmost best to provide a solution and answer to querie... See more

Company replied

Company details

  1. Payroll Service

Written by the company

Umbrella Company UK is a leading provider of umbrella payroll (PAYE) to contractors and freelancers in the UK. Please contact us if you have any questions about our service ☎ 01707 669023


Contact info

4.1

Great

TrustScore 4 out of 5

105 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Daniela is really helpful

Daniela is really helpful and responds very quickly to my emails. I can't fault her service and she is friendly too.

31 October 2024
Unprompted review
Umbrella Company UK logo

Reply from Umbrella Company UK

Hi Caroline,

Thank you for taking the time to leave us such a positive review - it's greatly appreciated. It's great to hear that the service you have received from Daniela is quick and helpful.

I have passed your kind comments on to Daniela, and she was delighted!

Kind regards,

Clare

Umbrella Company UK

Rated 5 out of 5 stars

Professional Services

Professional, and highly efficient umbrella organisation. Customer service and support are equally exceptional. Daniela Coman and her team are always on hand to provide a prompt and credible response to all issues and queries. Highly recommended.

31 October 2024
Unprompted review
Umbrella Company UK logo

Reply from Umbrella Company UK

Hi Tracey,

Thank you for taking the time to leave Umbrella Company UK a 5 star review and such fantastic feedback. It's great to hear that you've received a high level of customer service and support from the team.

I have passed your kind comments onto Daniela and the team, who were very happy!

Kind regards,

Clare

Umbrella Company UK

Rated 5 out of 5 stars

Daniela is a really patient and helpful…

Daniela is a really patient and helpful Payroll Technician. She goes out her way to reslly understand any payroll issues and ensures she does her utmost best to provide a solution and answer to queries even if she is unsure.

28 October 2024
Unprompted review
Umbrella Company UK logo

Reply from Umbrella Company UK

Good morning,

Thank you for leaving Umbrella Company UK a 5 star review and such fantastic feedback about Daniela. It's great to hear that you've received the high level of customer service from Daniela which we strive to offer.

Kind regards,

Clare

Umbrella Company UK

Rated 5 out of 5 stars

Daniela at Umbrella Company UK

I have never had any issues whilst using Umbrella Company UK for over four years. The main person I have been liaising with during that time has been Daniela and she has always been prompt and efficient when dealing with my queries and questions.

28 October 2024
Unprompted review
Umbrella Company UK logo

Reply from Umbrella Company UK

Hi Javeed,

Thank you for taking the time to leave us such a fantastic review - we really appreciate it! It's great to hear that you are happy with the service and have had a positive experience with Umbrella Company UK.

Kind regards,

Clare

Umbrella Company UK

Rated 5 out of 5 stars

Very happy with the Team (4 years)

Very happy with the Team (4 years). I only normally call them if there is an issue which is rare. My emails and calls are answered promptly and without fuss. Daniela as an example is always spot on. As are all her colleagues.

25 October 2024
Unprompted review
Umbrella Company UK logo

Reply from Umbrella Company UK

Good morning,

Thank you for taking the time to leave us a 5 star review and such great feedback - we really appreciate it!

Kind regards,

Clare

Umbrella Company UK

Rated 5 out of 5 stars

Daniela was very responsive to requests…

Daniela was very responsive to requests and communicated very clearly and helpfully

22 October 2024
Unprompted review
Umbrella Company UK logo

Reply from Umbrella Company UK

Hi Steve,

Thank you for taking the time to leave us such a positive review - it's greatly appreciated. I have passed your kind feedback on to Daniela, and she's very grateful!

Kind regards,

Clare

Umbrella Company UK

Rated 5 out of 5 stars

Everytime I have a question

Everytime I have a question, Daniela comes back promptly with the answer

Sometimes I as 2 or 3 and she again, answers them all

Daniela is a competent and knowledgeable in the role as payroll, and my go to person with questions and problems

Thank you so much Daniela and keep up the good work

4 October 2024
Unprompted review
Umbrella Company UK logo

Reply from Umbrella Company UK

Hi Naeem,

Thank you for leaving Umbrella Company UK a 5 star review. I'm delighted to hear about your positive experience with our umbrella company and I've passed your kind words on to Daniela, who was very pleased!

Kind regards,

Clare

Umbrella Company UK

Rated 5 out of 5 stars

Helpful and supportive…

Has been a great experience setting myself up with Umbrella Company UK for my first contract role. Friendly and helpful support from everyone I’ve spoken to but particularly Daniela.

18 October 2024
Unprompted review
Umbrella Company UK logo

Reply from Umbrella Company UK

Hi Adrian,

Thank you for taking the time to leave Umbrella Company UK a 5-star review. I am delighted to hear that you have had an excellent experience since joining our umbrella service and have received friendly and helpful support from the team. I have also passed your kind comments onto Daniela, who was delighted!

Kind regards,

Clare

Umbrella Company UK

Rated 5 out of 5 stars

I have been usin**Great Service and Excellent Support from Daniela Coman**

I have been using Umbrella Company UK for a while now, and I must say that their service is exceptional. Daniela Coman, in particular, has been a pleasure to work with. As a Payroll Technician, she has consistently demonstrated professionalism, efficiency, and a genuine dedication to providing top-notch support. She is always available to answer questions, offer guidance, and ensure that everything runs smoothly for both me and the contractors I work with.

Her attention to detail and commitment to improving service delivery have positively impacted my experience with the company. I highly recommend Umbrella Company UK, and I am confident that Daniela's work continues to make a real difference.

22 October 2024
Unprompted review
Umbrella Company UK logo

Reply from Umbrella Company UK

Hi Ryan,

Thank you for taking the time to leave us a 5-star review. It’s great to hear that you’ve had an exceptional experience with Umbrella Company UK and have received professional and efficient support from Daniela.

Kind regards,

Clare

Umbrella Company UK

Rated 5 out of 5 stars

The best umbrella company I have been…

The best umbrella company I have been employed with so far.
I have been with Umbrella Company UK for nearly five years. I found them through a Google search and initially was skeptical about would their low rates impact on their service delivery. However I have been pleasantly surprised with their excellent customer service and efficient processes right from onboarding to payroll. My main interactions have been with Daniela Coleman in Payroll. I have reached out to her with all kinds of queries and she has always responded promptly and with clarity, she is super amazing! Even when my questions have not been about payroll she has gone out of her way to support with any issues and follow up with colleagues to help me with getting a quick resolution.

22 October 2024
Unprompted review
Umbrella Company UK logo

Reply from Umbrella Company UK

Hi Kanchan,

Thank you for leaving Umbrella Company UK a 5 star review and such fantastic feedback. I'm delighted to hear that you've had a great experience with our company and have received the high level of customer service from Daniela which we strive to offer.

I have passed your kind words on to Daniela, who was thrilled.

Kind regards,

Clare

Umbrella Company UK

Rated 5 out of 5 stars

Prompt service

So far Umbrella Company has been great. The interface is simple and Daniela is prompt, which is always helpful. The only area of improvement could be to contact if the submitted timesheet has a problem, and payment has not been processed.

22 September 2024
Unprompted review
Umbrella Company UK logo

Reply from Umbrella Company UK

Hi Rumit,

Thank you for taking the time to leave us such a positive review - we really appreciate it! It's great to hear that you are happy with the service, and we will take your feedback on board.

Kind regards,

Clare

Umbrella Company UK

Rated 5 out of 5 stars

I got paid every month and was always…

I got paid every month and was always paid quickly and on time. Was easier handing in timesheet to payroll I joined because they cover you abroad but never needed it in end because of brexit. Big loss to UK economy.

22 October 2024
Unprompted review
Umbrella Company UK logo

Reply from Umbrella Company UK

Hi Kamlesh,

Thank you for leaving Umbrella Company UK a 5 star review. I'm delighted to hear about your positive experience with our company.

Kind regards,

Clare

Umbrella Company UK

Rated 5 out of 5 stars

Efficient and helpful

Helpful staff, particularly Daniela Coman, who responds promptly to any questions I have. Very efficient service!

21 October 2024
Unprompted review
Umbrella Company UK logo

Reply from Umbrella Company UK

Hi Patricia,

Thank you for taking the time to leave us such a positive review - it's greatly appreciated. I have passed your kind feedback on to Daniela, who was very pleased!

Kind regards,

Clare

Umbrella Company UK

Rated 5 out of 5 stars

Exceptional service

Have been using the services of Umbrella since 2021, cannot fault them at all with the service they provide. Would highly recommend.

18 October 2024
Unprompted review
Umbrella Company UK logo

Reply from Umbrella Company UK

Hi Henry,

Thank you for taking the time to leave us a 5 star review and such great feedback - we really appreciate it!

Kind regards,

Clare

Umbrella Company UK

Rated 5 out of 5 stars

Excellent service - UK has pleasantly…

Umbrella Company UK has pleasantly exceeded my expectations with their professional approach, smooth processes, clarity of information, speed of response and the willingness to help at all time. This is best manifested by Daniela in payroll who has consistently provided such service. The transfer from one role to another was a breeze and stress free. Thank you.

17 October 2024
Unprompted review
Umbrella Company UK logo

Reply from Umbrella Company UK

Good morning,

Thank you for taking the time to leave us a 5 star review and such positive feedback - it's greatly appreciated. I have passed your kind comments on to Daniela, and she's very grateful!

Kind regards,

Clare

Umbrella Company UK

Rated 5 out of 5 stars

I switched to Umbrella Company UK and...

I switched to Umbrella Company UK after becoming disillusioned with a complacent competitor. I like to understand what is going on, so I have had a lot of queries and the response, especially from
Daniela C, has been thorough and prompt, even though I recognise that I am a demanding client candidate.

16 October 2024
Unprompted review
Umbrella Company UK logo

Reply from Umbrella Company UK

Hi Edwin,

Thank you for leaving Umbrella Company UK a 5 star review! I’m delighted to hear about your positive experience with our company after a not-so-positive experience with a competitor.

I’ve passed your kind feedback on to Daniela, who was delighted to help!

Kind regards,

Clare

Umbrella Company UK

Rated 5 out of 5 stars

Fantastic Service

I've been with Umbrella Company UK for a year now, and I can confidently say that I highly recommend their services! Daniela, in particular, has been absolutely amazing. Her professionalism and guidance have been invaluable throughout my time with them. Every step of the way, she's made the process so smooth and stress-free. I couldn’t find a single fault in the service—they've been exceptional from start to finish.

10 October 2024
Unprompted review
Umbrella Company UK logo

Reply from Umbrella Company UK

Good morning,

Thank you for leaving Umbrella Company UK a 5 star review and such fantastic feedback. I'm delighted to hear that you've had a great experience with our company and have received the high level of customer service which we strive to offer.

I have passed your kind comments onto Daniela, who was very pleased!

Kind regards,

Clare

Umbrella Company UK

Rated 5 out of 5 stars

Excellent communication

Excellent communication, quick to respond to any queries raised.

7 October 2024
Unprompted review
Umbrella Company UK logo

Reply from Umbrella Company UK

Hi Patrick,

Thank you for taking the time to leave us a 5 star review and such great feedback - we really appreciate it!

Kind regards,

Clare

Umbrella Company UK

Rated 5 out of 5 stars

One of the best umbrella companies out…

One of the best umbrella companies out there. Everything professiona and on time. Higly recommended!

4 October 2024
Unprompted review
Umbrella Company UK logo

Reply from Umbrella Company UK

Hi Mihailovic,

Thank you for leaving Umbrella Company UK a 5 star review and such fantastic feedback.

Kind regards,

Clare

Umbrella Company UK

Rated 5 out of 5 stars

Umbrella Comprnt always help me…

Umbrella Comprnt always help me whenever I need it. They are an extremely helpful company who I have had the pleasure of working with for the past two years inparticular Daniela in the payroll team.

2 October 2024
Unprompted review
Umbrella Company UK logo

Reply from Umbrella Company UK

Good morning,

Thank you for taking the time to leave us such a fantastic review - we really appreciate it! It's great to hear that you are happy with the service and have had an excellent experience with Daniela.

Kind regards,

Clare

Umbrella Company UK

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look